Windows Randomly Reboots

Hi, First may I apologise if the answer has already been posted to this. I'm pretty much illiterate when it comes to solving issues involving Windows.

My PC is rebooting constantly at random times. I can not link any specific action to when this happens. It even happens when the PC is idle.

My first thought was overheating do I have cleaned all the dudt from the heatsink, fan etc. But the issue still occurs.

I have checked Event manager & there are many critical errors there, all showing something to do with Kernel 41 error.

I've followed the link to the MS site and read about this but I do not understand it I am afraid.

I'd be thankful for any help.

Threepints said:

Hi, First may I apologise if the answer has already been posted to this. I'm pretty much illiterate when it comes to solving issues involving Windows.

My PC is rebooting constantly at random times. I can not link any specific action to when this happens. It even happens when the PC is idle.

My first thought was overheating do I have cleaned all the dudt from the heatsink, fan etc. But the issue still occurs.

I have checked Event manager & there are many critical errors there, all showing something to do with Kernel 41 error.

I've followed the link to the MS site and read about this but I do not understand it I am afraid.

I'd be thankful for any help.

Happy to help can you




To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.



To ensure minidumps are enabled:

Go to Start, in the Search Box type: sysdm.cpl, press Enter.
Under the Advanced tab, click on the Startup and Recovery Settings... button.
Ensure that Automatically restart is unchecked.
Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
OK your way out.
Reboot if changes have been made.

Thanks for the prompt reply. I've done the above. The minidump folder is empty.

Hi,

just wondering if anyone could help any further.

Threepints said:

Thanks for the prompt reply. I've done the above. The minidump folder is empty.

did you ensure they were enabled? have you had a bsod since enabling it?

Not sure if the information below will help. It is from the critical error in my Event Viewer.

<Event xmlns="Error">
- <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />

<EventID>41</EventID>

<Version>2</Version>

<Level>1</Level>

<Task>63</Task>

<Opcode>0</Opcode>

<Keywords>0x8000000000000002</Keywords>

<TimeCreated SystemTime="2011-07-09T23:01:05.312500000Z" />

<EventRecordID>4448670</EventRecordID>

<Correlation />

<Execution ProcessID="4" ThreadID="8" />

<Channel>System</Channel>

<Computer>Resurrected</Computer>

<Security UserID="S-1-5-18" />

</System>


- <EventData>
<Data Name="BugcheckCode">0</Data>

<Data Name="BugcheckParameter1">0x0</Data>

<Data Name="BugcheckParameter2">0x0</Data>

<Data Name="BugcheckParameter3">0x0</Data>

<Data Name="BugcheckParameter4">0x0</Data>

<Data Name="SleepInProgress">false</Data>

<Data Name="PowerButtonTimestamp">0</Data>

</EventData>


</Event>

Anyone have any ideas please?

Threepints said:

Anyone have any ideas please?

Sorry about the slow reply but I was forced offline

event id 41 means there was a problem coming in the last sleep cycle. For reading about it and possible fixes go here. Windows Kernel event ID 41 error in Windows 7 or in Windows Server 2008 R2&#58; “The system has rebooted without cleanly shutting down first”

ZigZag,

Once again thanks for the reply. I did read the above but I just got lost when it talked about using bugcheckcode & then using Programmer & HEX codes.

Sorry to sound so stupid but it all just went over my head.