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Windows 7: BSOD/Random Shut Downs - New Build

09 Jul 2011   #11
Triopas

Windows 7 Home Premium 64bit
 
 

I have just taken 1 stick of RAM to my friends house and tried it in his computer, the pc starts up and everything, but nothing is displayed. Just thinking its strange that mine boots with the RAM but his doesnt. Is this inconclusive?

Edit: Now when I have put the RAM back into my computer, everything lights up and the fans are going, but nothing is shown on the screen. (FIXED)


My System SpecsSystem Spec
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09 Jul 2011   #12
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

No I think it would be pretty safe to say it's a problem.
I would go ahead and start the RMA process on it.
The fact that you are even able to post with ram that gets that many errors in such a short time is kind of amazing to begin with. I will grant you that.
My System SpecsSystem Spec
10 Jul 2011   #13
Triopas

Windows 7 Home Premium 64bit
 
 

Could RAM actually result in no display?

And I have just checked for RAM compatibility with my motherboard and its not on the list, does this mean there's a guaranteed non incompatibility and could this have been the source of the problems?

Motherboard - "Supports four unbuffered DIMM of 1.5 Volt DDR3 800/1066/1333/1600/1866*/2133* (OC) DRAM, 32GB Max"

RAM - "DDR3-1600 (XMS3-9-9-9-24*1.65v) Dual Channel"
My System SpecsSystem Spec
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10 Jul 2011   #14
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

Well see that's the thing though.
When we ran memtest86 we were completely outside of windows. Windows wasn't even involved, and it was spitting out errors like mad.


Something is going on with either
a - the ram
or
b - the motherboard

We have identified this as a hardware related issue though which means there's not a whole lot I can do to solve it for you at this point.
You'll just need to continue troubleshooting until you are sure.
It sounds to me like one of the ram sticks is bad, or it's also possible it's a compatiblity issue there.
Either way spitting out that kind of error rate in memtest is a clear indication that the problem is either ram or motherboard.
Personally I'd be hoping it's the ram. Motherboard rma's are a nightmare and you'll have no computer at all while it's out.
My System SpecsSystem Spec
10 Jul 2011   #15
Triopas

Windows 7 Home Premium 64bit
 
 

Is there anything else I can do to know for definite what's wrong before I start RMA?
My System SpecsSystem Spec
10 Jul 2011   #16
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

Well when you contact their customer support tell them the results of the tests I had you run here.
I would contact motherboard and memory manufacturer both.
Especially for troubleshooting the motherboard they may have tests to run I don't know about.
My System SpecsSystem Spec
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 BSOD/Random Shut Downs - New Build




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