first bosd after a month of win7 usage

Hello experts... i need help after googling for more information about the symtoms and problems that happened on my laptop today.

I have attached the 3 dmp files and error msgs after the 3 occurrences within the last 6 hours today (Sunday). The only new thing I had installed "tweetdeck" yesterday (Saturday). I still have it on but i deinstall another program which was intermittenly hanging and I'd aborted it rather frequently in the past few days.

Thanks in advance for looking and would appreciate any advice i can get to look at this. I am not a techie on the IT stuffs, but willing to work around, the last i would like is to reformat and reinstall everything else.

Btw, is it a very essential/important need to update all the windows updates alert?

Many thanks !!
Ms LC

applei said:

Hello experts... i need help after googling for more information about the symtoms and problems that happened on my laptop today.

I have attached the 3 dmp files and error msgs after the 3 occurrences within the last 6 hours today (Sunday). The only new thing I had installed "tweetdeck" yesterday (Saturday). I still have it on but i deinstall another program which was intermittenly hanging and I'd aborted it rather frequently in the past few days.

Thanks in advance for looking and would appreciate any advice i can get to look at this. I am not a techie on the IT stuffs, but willing to work around, the last i would like is to reformat and reinstall everything else.

Btw, is it a very essential/important need to update all the windows updates alert?

Many thanks !!
Ms LC

Hi applei welcome to SF :)
Yes its essential to update windows,especially updates highlighted as important.
Well all ur minidumps points to faulty hardware,probably CPU.
So please for first step,
Try to clean any dust from the cpu cooler,keep the cpu <<breath>> area clean.
Check system and cpu temperatures in bios,post here the results.
Run a https://www.sevenforums.com/tutorials...t-prime95.html post here the results.
If you have important work in ur pc,please do a backup or copy paste ur work in a extra hard disk.
-------------------
Please always post back with any results.

applei said:

Thanks for your advice and recommendatiobs panais.

I am running prime95 now... and i read that it needs to take up about 6 hours. Anyways I'll wait till it's done to share results here.

Btw, first question - how do i "Check system and cpu temperatures in bios,post here the results." I dont see as a text based information which i may copy and paste... will it generate a log report after completion?


Second question - I have downloaded "realtemp 3.60" to do that. Any idea what could be the ideal threshold temperature ? I didnt find any article about ideal temperature... then again i understand that laptops are bad at temp as it gets heated up more easily. Btw I dont have an external cooler for using laptops. So far it has been working fine. I'll also dig further info regarding machine temperatures.

Third question - btw i disable "automatically restart at the "startup & recovery" settings under "system properties". Is this a good? I did because I read as an advice in a forum.

Many thanks again :O

''i disable "automatically restart at the "startup & recovery" settings under''
Yes its ok.
For the temperatures,the easy way,download and install Speccy - Standard
Start the Speccy,then snip/take a screenshot from the Summary and upload it here.
how to use the sniping tool http://www.vistax64.com/tutorials/14...ool-vista.html
How to upload file https://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

applei said:

Thanks again.

Is there any good reason for a high temp / easily heated?
is it because i am running many things on my laptop? but so far things are rather smooth, except for a rather higher temp.
The average temp for cpu is 86 degrees C and motherboard is 92 degrees C. HDD is at 43 degrees C,

I have updated all win-updates this morning and so far no BSOD, but i wonder could it because i disable that auto-restart option?

''but i wonder could it because i disable that auto-restart option?'' No
The cpu and motherboard temperatures are HIGH!
Turn off the laptop!
Try to clean any dust from the cpu cooler,keep the cpu <<breath>> area clean.
If you dont know how ask from a friend to use air spray or blower to clean the cpu cooler area.
Use external cooler under the laptop.
Dont use the laptop in extreme usage,5-10 and more programs at the same time.
Turn off the laptop every few hours for 15 minutes.
Then and after, If you succeeded to low the temperatures,we must ensure that the laptop is clean from virus
Download,install,update scan with SUPERAntiSpyware.com - Downloading File
Download,install,update scan with Malwarebytes : Malwarebytes Anti-Malware is a free download that removes viruses and malware from your computer

applei said:

prime95 is still running, would you recommend me to abort and rerun later?
i'm running less than 10 apps, 6 to be exact. Would multi-tabbing in firefox strain on the temp?

The specs of the laptop is supposed to handle heavy-duty but surprisingly the temp isnt able to take it...

Will work on your recommendations after your next reply. Thanks again

Abort prime95.The cpu and motherboard temperatures are HIGH!
Turn off the laptop!
Try to clean any dust from the cpu cooler,keep the cpu <<breath>> area clean.
If you dont know how ask from a friend to use air spray or blower to clean the cpu cooler area.
Use external cooler under the laptop.
Dont use the laptop in extreme usage,5-10 and more programs at the same time.
Turn off the laptop every few hours for 15 minutes.
Then and after, If you succeeded to low the temperatures,we must ensure that the laptop is clean from virus
Download,install,update scan with SUPERAntiSpyware.com - Downloading File
Download,install,update scan with Malwarebytes : Malwarebytes Anti-Malware is a free download that removes viruses and malware from your computer
Good idea also is to backup your work and personal files.
Thats all for now :)

applei said:

hello again,
just like to followup with an update to my laptop with BSOD.
I sent the machine to its servicenter and the engineer had changed its motherboard and a new hard disk.
So, after a week of service and stress-testing, the machine was returned.
However after bringing back and starting usage in less than 5 hours, the same BSOD happens again.

I told the engineer that i am suspecting it could be due to a software or driver issue, but nonetheless to study all the over 30 minidumps I gave. The results from those analysis was BSOD was caused by the 2 anti virus softwares I had installed on the same system - mc afee and norton. However I told them that my old system was running everything similar and with 2 anti virus softwares at the same time and without any issues (though that old system was running on Vista os).

And today I got the machine back and less than 6 hours after starting to installing back the software and plugins and drivers, that BSOD similar issues are back...

So far it crashes twice and the 2 attached dump files. Could anyone help to review and advise what could be the causing of the errors? The servicenter is closed at this hour now and I would appreciate it.

Many thanks.

Hardware error probably your intel CPU.

Also,dont ever install two antivirus in the same system!

Prefer to uninstall norton and everything else and download/install MSE Virus, Spyware & Malware Protection | Microsoft Security Essentials

Then run SFC /SCANNOW Command - System File Checker

Keep checking all the temperatures,i believe something is wrong with your hardware.

Try to run https://www.sevenforums.com/tutorials...t-prime95.html !!Keep an eye on your temperatures, and stop the test if the machine starts to overheat!!

Also read this Stop 0x124 - what it means and what to try