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Windows 7: Windows crashes on startup only when powering on system

16 Jul 2011   #41
pooch

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by MelancholyRose View Post
Okay, well, I plugged the optical drive back in, and I got a BSOD while Windows was starting up.

STOP 1E
fltmgr.sys
Ok then we have the culprit, are the SATA ports 5 and 6 set to IDE?


My System SpecsSystem Spec
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16 Jul 2011   #42
MelancholyRose

Windows 7 64-Bit Home Premium Service Pack 1
 
 

Yup, they sure are.
Luckily, I enabled Kernel dump recently instead of small memory, and it caught the BSOD info so that I can post it here now.

==================================================
Dump File : 071611-25396-01.dmp
Crash Time : 16/07/2011 4:56:06 PM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff880`0105e99b
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`05d98018
Caused By Driver : fltmgr.sys
Caused By Address : fltmgr.sys+499b
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\071611-25396-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 269,848
==================================================


On Sat 16/07/2011 8:53:16 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\071611-25396-01.dmp
This was probably caused by the following module: fltmgr.sys (fltmgr+0x499B)
Bugcheck code: 0x1E (0xFFFFFFFFC0000005, 0xFFFFF8800105E99B, 0x0, 0x5D98018)
Error: KMODE_EXCEPTION_NOT_HANDLED
file path: C:\Windows\system32\drivers\fltmgr.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Microsoft Filesystem Filter Manager
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.


On Sat 16/07/2011 8:53:16 PM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: fltmgr.sys (fltmgr!FltIsCallbackDataDirty+0x20AB)
Bugcheck code: 0x1E (0xFFFFFFFFC0000005, 0xFFFFF8800105E99B, 0x0, 0x5D98018)
Error: KMODE_EXCEPTION_NOT_HANDLED
file path: C:\Windows\system32\drivers\fltmgr.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Microsoft Filesystem Filter Manager
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.


I can also provide event logs if needed.

This is what I read about the file:
FltMgr.sys is a “system” file used by Windows to help control various aspects of your hard drives & files. Its official name is the “Microsoft Filesystem Filter Manager” and its main duty in the operating system is make sure that the data written to the hard drive is correct and not corrupted. The fltmgr.sys error is caused when Windows cannot read or process files that are on the hard drive, usually because the File System Manager is damaged or unreadable. If this is the case, it can cause hard drives to stop working and the blue screen to appear.

Some places are saying that old drivers can cause this to happen, but I don't know what drivers he has that are outdated, they're all up-to-date as far as I know. Will Driver Verifier determine that?
My System SpecsSystem Spec
16 Jul 2011   #43
pooch

Windows 7 Ultimate x64
 
 

I have asked for one of the BSOD experts to have a look, did you update your chipset drivers? also on that site are many other drivers for your MB it would probably help to download and install all updates that you have not yet done, as I do at least understand the bit about the BSOD maybe being caused by a driver problem.
My System SpecsSystem Spec
.

16 Jul 2011   #44
MelancholyRose

Windows 7 64-Bit Home Premium Service Pack 1
 
 

I didn't update chipset drivers yet. I'll have to do that later, I'm about to go take care of a few things. I'll check back here later.
My System SpecsSystem Spec
16 Jul 2011   #45
Jonathan_King

Windows 7 Professional x64
 
 

Hello,

Try running Memtest86 on all sticks at the same time, immediately upon powering on after a break. No need to run for too long, 5-10 minutes should be plenty for what we are testing for.
My System SpecsSystem Spec
21 Jul 2011   #46
MelancholyRose

Windows 7 64-Bit Home Premium Service Pack 1
 
 

Ran Memtest after a power on after a long break. Nothing happened. Everything was fine.

I've uploaded the dump file for this particular crash if it'll help. It's on SkyDrive here:
https://skydrive.live.com/?cid=e4de9a8be33ed49b&sc=documents&uc=1&id=E4DE9A8BE33ED49B!126#

It's inside the zipped folder.

I'm going to post some pictures of my wiring inside his case, and of the screen running the Memtest. Maybe there's something you can learn from these that I just can't see. But when looking at his wiring, all looked fine, as well as the Memtest. I'll do that when I get a chance, we're now in the new apartment we moved in to, but we don't have a router yet, so we can only use internet on one computer at a time.

Note: when I rebooted from Memtest the computer started up just fine the first time. It didn't crash the first time starting up when it rebooted. So I guess if something else is booted first before Windows, and I restart from it, Windows will start just fine.
My System SpecsSystem Spec
22 Jul 2011   #47
MelancholyRose

Windows 7 64-Bit Home Premium Service Pack 1
 
 

I just received another BSOD this morning when trying to power on again. Well, my boyfriend powered it on. It caught the dump file again and it involves the file cng.sys, stop error 3B, SYSTEM_SERVICE_EXCEPTION.

On Fri 22/07/2011 10:06:14 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\072211-23836-01.dmp
This was probably caused by the following module: cng.sys (cng+0x85AD)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF880010085AD, 0xFFFFF8800942BB60, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\drivers\cng.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Kernel Cryptography, Next Generation
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.


On Fri 22/07/2011 10:06:14 AM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: cng.sys (cng!SslImportKey+0x3A5D)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF880010085AD, 0xFFFFF8800942BB60, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\drivers\cng.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Kernel Cryptography, Next Generation
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time

Here's the original dump file. I attached it in a zip.
My System SpecsSystem Spec
22 Jul 2011   #48
MelancholyRose

Windows 7 64-Bit Home Premium Service Pack 1
 
 

And I tried updating the chipset drivers but it just looks like it's trying to update graphics drivers. The graphics driver is up to date. Is there something else that the chipset driver updates besides graphics? Or do I have to uninstall graphics driver, then install chipset, then update graphics? Kind of a pain, but if that's what I have to do, I'll do it.
My System SpecsSystem Spec
22 Jul 2011   #49
essenbe

Windows 10 Pro/ Windows 10 Pro Insider
 
 

If you haven't yet, try running a system file checker that will check and try to repair any damaged system files. Open an elevated command prompt(start button-type cmd in search box-right click on cmd and select run as administrator) in the command window type or copy/paste sfc /scannow it will take a few minutes and will either verify the integrity of system files or give you an error log.
My System SpecsSystem Spec
22 Jul 2011   #50
MelancholyRose

Windows 7 64-Bit Home Premium Service Pack 1
 
 

I've done that already. It found nothing wrong.

I tried disabling some non-Microsoft system services and powering on after shutting down and it still crashed every time. The dump files are all contained in this folder.

Since it will cleanly boot up the very first time if something else is booted before it, it makes me think there's something wrong with boot files, but the system doesn't find a single corrupted or missing file. I can't explain it.

I know that ntoskrnl pops up in a LOT of these, too.
My System SpecsSystem Spec
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 Windows crashes on startup only when powering on system




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