Bsod on shutdown/restart


  1. Posts : 4
    Windows 7 Ultimate 64
       #1

    Bsod on shutdown/restart


    Windows 7 x64 retail ultimate edition, brand new install on newly built system.
    Have tried updating chipset, network, audio drivers but have not tried BIOS yet.

    System seems stable just blue screen on shutdown/restart.

    *My partner says it BSOD earlier today while she was watching HD footage from her camera*

    Forgot to say, Thanks in advance!
      My Computer


  2. Posts : 8,383
    Windows 10 Pro x64, Arch Linux
       #2

    This latest crash was caused by AppleCharger.sys. It is a driver so the motherboard can charge Apple hardware such as iPhones or iPods.

    Update it from your manufacturer's website

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 1E, {ffffffffc0000005, fffff800031b7b2a, 0, 4f}
    
    Unable to load image \SystemRoot\system32\DRIVERS\AppleCharger.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for AppleCharger.sys
    *** ERROR: Module load completed but symbols could not be loaded for AppleCharger.sys
    Probably caused by : AppleCharger.sys ( AppleCharger+270c )
    
    
    KMODE_EXCEPTION_NOT_HANDLED (1e)
    This is a very common bugcheck.  Usually the exception address pinpoints
    the driver/function that caused the problem.  Always note this address
    as well as the link date of the driver/image that contains this address.
    Arguments:
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff800031b7b2a, The address that the exception occurred at
    Arg3: 0000000000000000, Parameter 0 of the exception
    Arg4: 000000000000004f, Parameter 1 of the exception
    
    Debugging Details:
    ------------------
    
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    FAULTING_IP: 
    nt!IoBuildDeviceIoControlRequest+2a
    fffff800`031b7b2a 8a484c          mov     cl,byte ptr [rax+4Ch]
    
    EXCEPTION_PARAMETER1:  0000000000000000
    
    EXCEPTION_PARAMETER2:  000000000000004f
    
    READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800031050e0
     000000000000004f 
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    BUGCHECK_STR:  0x1E
    
    PROCESS_NAME:  wininit.exe
    
    CURRENT_IRQL:  0
    
    TRAP_FRAME:  fffff880042ff3b0 -- (.trap 0xfffff880042ff3b0)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=0000000000000003 rbx=0000000000000000 rcx=0000000000220448
    rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff800031b7b2a rsp=fffff880042ff540 rbp=000000000000016d
     r8=fffff8a00b541010  r9=000000000000016d r10=fffff880030faea0
    r11=fffff880042ff648 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei pl zr na po nc
    nt!IoBuildDeviceIoControlRequest+0x2a:
    fffff800`031b7b2a 8a484c          mov     cl,byte ptr [rax+4Ch] ds:00000000`0000004f=??
    Resetting default scope
    
    LAST_CONTROL_TRANSFER:  from fffff80002f0ea17 to fffff80002ecef00
    
    STACK_TEXT:  
    fffff880`042feb28 fffff800`02f0ea17 : 00000000`0000001e ffffffff`c0000005 fffff800`031b7b2a 00000000`00000000 : nt!KeBugCheckEx
    fffff880`042feb30 fffff800`02ece542 : fffff880`042ff308 fffff8a0`0b541010 fffff880`042ff3b0 fffff8a0`0b541010 : nt! ?? ::FNODOBFM::`string'+0x460da
    fffff880`042ff1d0 fffff800`02ecd0ba : 00000000`00000000 fffff8a0`0b541010 00000000`00000000 00000000`00000000 : nt!KiExceptionDispatch+0xc2
    fffff880`042ff3b0 fffff800`031b7b2a : fffff880`00c60260 fffffa80`0e2bf0e0 00000000`df7d0000 00000000`000df7d2 : nt!KiPageFault+0x23a
    fffff880`042ff540 fffff880`03d5870c : fffff8a0`0b541010 00000000`00000003 fffff8a0`0b541010 00000000`000007ff : nt!IoBuildDeviceIoControlRequest+0x2a
    fffff880`042ff5b0 fffff8a0`0b541010 : 00000000`00000003 fffff8a0`0b541010 00000000`000007ff fffff8a0`0b541010 : AppleCharger+0x270c
    fffff880`042ff5b8 00000000`00000003 : fffff8a0`0b541010 00000000`000007ff fffff8a0`0b541010 00000000`0000016d : 0xfffff8a0`0b541010
    fffff880`042ff5c0 fffff8a0`0b541010 : 00000000`000007ff fffff8a0`0b541010 00000000`0000016d fffff880`03d5b100 : 0x3
    fffff880`042ff5c8 00000000`000007ff : fffff8a0`0b541010 00000000`0000016d fffff880`03d5b100 fffff880`042ff610 : 0xfffff8a0`0b541010
    fffff880`042ff5d0 fffff8a0`0b541010 : 00000000`0000016d fffff880`03d5b100 fffff880`042ff610 fffff880`042ff600 : 0x7ff
    fffff880`042ff5d8 00000000`0000016d : fffff880`03d5b100 fffff880`042ff610 fffff880`042ff600 fffff880`03d5b5bc : 0xfffff8a0`0b541010
    fffff880`042ff5e0 fffff880`03d5b100 : fffff880`042ff610 fffff880`042ff600 fffff880`03d5b5bc ffffffff`ffffffff : 0x16d
    fffff880`042ff5e8 fffff880`042ff610 : fffff880`042ff600 fffff880`03d5b5bc ffffffff`ffffffff fffff800`02f874bc : AppleCharger+0x5100
    fffff880`042ff5f0 fffff880`042ff600 : fffff880`03d5b5bc ffffffff`ffffffff fffff800`02f874bc 00000000`00060001 : 0xfffff880`042ff610
    fffff880`042ff5f8 fffff880`03d5b5bc : ffffffff`ffffffff fffff800`02f874bc 00000000`00060001 fffff880`042ff618 : 0xfffff880`042ff600
    fffff880`042ff600 ffffffff`ffffffff : fffff800`02f874bc 00000000`00060001 fffff880`042ff618 fffff880`042ff618 : AppleCharger+0x55bc
    fffff880`042ff608 fffff800`02f874bc : 00000000`00060001 fffff880`042ff618 fffff880`042ff618 00000000`00000002 : 0xffffffff`ffffffff
    fffff880`042ff610 fffff880`03d58aaa : ffffffff`ffffffff 00000000`00000000 fffff880`03d5b5bc 00000000`ffffffff : nt!DbgPrint+0x3c
    fffff880`042ff650 ffffffff`ffffffff : 00000000`00000000 fffff880`03d5b5bc 00000000`ffffffff 00000000`00000000 : AppleCharger+0x2aaa
    fffff880`042ff658 00000000`00000000 : fffff880`03d5b5bc 00000000`ffffffff 00000000`00000000 00000000`00000002 : 0xffffffff`ffffffff
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    AppleCharger+270c
    fffff880`03d5870c ??              ???
    
    SYMBOL_STACK_INDEX:  5
    
    SYMBOL_NAME:  AppleCharger+270c
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: AppleCharger
    
    IMAGE_NAME:  AppleCharger.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4bd65fdd
    
    FAILURE_BUCKET_ID:  X64_0x1E_AppleCharger+270c
    
    BUCKET_ID:  X64_0x1E_AppleCharger+270c
    
    Followup: MachineOwner
    ---------
      My Computer


  3. Posts : 4
    Windows 7 Ultimate 64
    Thread Starter
       #3

    Thanks, thats a pain and something I would never have thought of as we do not have any Apple products in the house. Will look into it!
      My Computer


 

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