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Windows 7: BSOD Alienware ALX Area 51 during World of Warcraft

18 Jul 2011   #11
Maahes

Windows 7 Ultimate x64
 
 

Hi All,

I too have been having this issue recently. It sounds exactly the same, even down to the disconnect/reconnect sounds after it boots following from the crash.
I have a custom build machine with:
Windows 7 Ultimate x64 retail, fully patched.
foxconn blackops mobo
8gb corsair memory
Adaptec 1430 SATA controller
Dual ATI HD4870 X2
Intel Core 2 Extreme QX9650 @ 3.95Ghz

I've recently had a new PSU and more memory added from 4Gb to 8Gb and the issues have started when I got the machine back, but this also coincided with when WoW 4.2 was released.
In addition I also have the Logitech G15 and a Logitech MX Revolution mouse. Both are plugged in via the built in USB powered hub in the Dell monitor I use.

I have tried WoW in both DX9 and DX11, and with Crossfire enabled and disabled, but i still get the BSOD.

I hope this information is useful, please tell me any other info I should provide so we can find the cause of these issues that people are having.


My System SpecsSystem Spec
.
18 Jul 2011   #12
mvp967

windows 7 home
 
 

Which of the items would you recommend moving to the powered USB hub? I've heard conflicting things about it being bad to put headphones or mice thru a hub because it affects responsiveness and or sound card issues. Is that not the case anymore?
My System SpecsSystem Spec
18 Jul 2011   #13
mvp967

windows 7 home
 
 

Which of the items would you recommend moving to the powered USB hub? I've heard conflicting things about it being bad to put headphones or mice thru a hub because it affects responsiveness and or sound card issues. Is that not the case anymore?
My System SpecsSystem Spec
.

18 Jul 2011   #14
mvp967

windows 7 home
 
 

I spoke to my friendly Alienware tech support guy Juan and he downloaded the blue screen viewer.

It lists the cause of my latest BSODs, specifically the 26, 27, and 28th BSOD to be caused by the ntoskml.exe file and they're all KMODE-EXCEPTION-NOT_HANDLED errors.

So zigzag, I'm interested to hear your reasoning for why its the usbport.sys files causeing the BSOD?

What are your thoughts on this bluescreenview he dowloaded?

We attempted to do a clean install of windows but the alienware resource disk wouldn't work, so I'm leaning towards a replacement computer unless you can shed some light on this.
My System SpecsSystem Spec
19 Jul 2011   #15
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by mvp967 View Post
I spoke to my friendly Alienware tech support guy Juan and he downloaded the blue screen viewer.

It lists the cause of my latest BSODs, specifically the 26, 27, and 28th BSOD to be caused by the ntoskml.exe file and they're all KMODE-EXCEPTION-NOT_HANDLED errors.

So zigzag, I'm interested to hear your reasoning for why its the usbport.sys files causeing the BSOD?

What are your thoughts on this bluescreenview he dowloaded?

We attempted to do a clean install of windows but the alienware resource disk wouldn't work, so I'm leaning towards a replacement computer unless you can shed some light on this.
Because Blue Screen view often blames an OS file when IT cant find the true reason. People who do BSOD analysis use windb and it takes lots of practice.

In Windb (when used by a experienced user) the cause is much more apparent
My System SpecsSystem Spec
19 Jul 2011   #16
mvp967

windows 7 home
 
 

Well tonite I was able to raid without any bluescreens. I read that MSI Afterburner can cause BSODs so I uninstalled that.

I haven't setup the powered hub. Which of my devices would you recommend putting on the hub?
My System SpecsSystem Spec
22 Jul 2011   #17
mvp967

windows 7 home
 
 

I've attached the latest BSODs. I have uninstalled MSI Afterburner because after some scouring over the internet I found some forums that claimed it was not WIndows 7 friendly and could cause BSODs.

I had a somewhat of a good World of Warcraft raiding this evening, and I only had 2 BSODs toward the end.

Its very frustrating because from all of my google searches usually the BSOD is more specific but mine are just a bunch of 000000XXXXXXXX 1E is the only distguishable characteristic.

This wouldn't be an overheating issue could it? According to Catalyst Control Center just from browsing on the computer I'm at 52C. Could these bluescreens be triggered by overheating issues?

Any thoughts or suggestions would be greatly appreciated.
My System SpecsSystem Spec
22 Jul 2011   #18
mvp967

windows 7 home
 
 

1. For the hub if its a power issue, which of my devices should I put thru them? All? logitech g13 gamepad, lgoitech g15 keyboard, logitech g700 mouse, logitech g930 headset. Does it matter which ones I choose?

2. What were the other BSODs caused by? You mentioned in an earlier post that the majority of them were caused by the USBPORT.SYS but you didn't mention what were the other causes.

The alienware people are giving me a brand new computer, because they are unable to solve the problem. I'm still curious what has caused this and what I can do to prevent it from reoccurring on my new desktop.
My System SpecsSystem Spec
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 BSOD Alienware ALX Area 51 during World of Warcraft




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