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Windows 7: BRAND NEW Laptop Keeps Crashing

15 Jul 2011   #11
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

Just to clarify: Sony in-home service is free of charge. Else I do not want to deal with you any more. Unpolite people are not welcome on our forum.


My System SpecsSystem Spec
.
15 Jul 2011   #12
MvdB

Windows 7 64b Ultimate
 
 

Quote   Quote: Originally Posted by Yorsch View Post
Quote   Quote: Originally Posted by MvdB View Post
That is the same dump file asin your first post and it doesn't tell me anything new?
Sorry, didn't realize it was included in original package.

Quote:
- Windows update failures: go to your maintenance center and finish those, one by one if needed.
The reason I did not update, because it offers me to install Sp1 for Office 2010 32 bit edition.
I have 64 bit...

Should I still install it?

Quote:
- You have problems with an Apple mobile service - delete/uninstall all Apple stuff as a test
Done

Quote:
- You have problems with Nvidia updates - de-install all Nvidia stuff, specially automatic updaters, make sure you really delete all by also using Driversweeper in Safemode and then , after rebooting, install only the drivers you need for your video card. Nothing else.
Uninstalled. Drivesweeped. How should I install drivers through device manager? Drivers CD provided with laptop, or from NVIDIA website?

Nvidia website driver installer package offers me following options:

-Graphic Driver
-3D Vision Controller Driver
-3D Vision Driver
-HD Audio Driver
-NVIDIA UPDATE
-PhysX system Software

Also there is checkbox for Clean installation


which one do i pick?

Video drivers: direct from Nvidia website, clean install.
Office 32/64?? That is strange. Had you installed 32 bit before (as that was the original W7 install)? If so, fully de-install Office, make sure you install 64 b and teh run the update...

Ps. Everybody here is here to help others. The advise given by my friends was solid, honest and well meant advise. I don't know if it is a language issue, as for many of us in this international forum, English is not my first language, please be careful to be polite in your postings.
My System SpecsSystem Spec
15 Jul 2011   #13
Yorsch

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by MvdB View Post
Video drivers: direct from Nvidia website, clean install.
Office 32/64?? That is strange. Had you installed 32 bit before (as that was the original W7 install)? If so, fully de-install Office, make sure you install 64 b and teh run the update...

Ps. Everybody here is here to help others. The advise given by my friends was solid, honest and well meant advise. I don't know if it is a language issue, as for many of us in this international forum, English is not my first language, please be careful to be polite in your postings.

Done everything as you described. So far it works ok.
Is there any way to check if the issue was resolved...or just have to wait if it crashes again....or doesn't..?

Thank you, MvdB for your help.
Appreciate it a lot, as you actually took your time to look into the problem and helped me to resolve it.
My System SpecsSystem Spec
.

16 Jul 2011   #14
MvdB

Windows 7 64b Ultimate
 
 

Quote   Quote: Originally Posted by Yorsch View Post
Quote   Quote: Originally Posted by MvdB View Post
Video drivers: direct from Nvidia website, clean install.
Office 32/64?? That is strange. Had you installed 32 bit before (as that was the original W7 install)? If so, fully de-install Office, make sure you install 64 b and teh run the update...

Ps. Everybody here is here to help others. The advise given by my friends was solid, honest and well meant advise. I don't know if it is a language issue, as for many of us in this international forum, English is not my first language, please be careful to be polite in your postings.

Done everything as you described. So far it works ok.
Is there any way to check if the issue was resolved...or just have to wait if it crashes again....or doesn't..?

Thank you, MvdB for your help.
Appreciate it a lot, as you actually took your time to look into the problem and helped me to resolve it.

Hope it is resolved! And your welcome, that's what we are here for.
.... and yes... not much more you can do but wait and see. I would advise jotting down current installation details, so that if this proves stable, you can always go back to it. In addition to normal backups of course....
My System SpecsSystem Spec
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 BRAND NEW Laptop Keeps Crashing




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