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Windows 7: Another Blue Screen Problem

15 Jul 2011   #1
ukmexicano

Windows 7 Ultimate 32 bit
 
 
Another Blue Screen Problem

I occasionally get a shutdown and it then asks me if I want to boot into Windows normally, which I do. After it boots up I get an error message which I am pasting here:
I have also attached the zipped dump, which I hope I did ok.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 2057

Additional information about the problem:
BCCode: 1a
BCP1: 00005003
BCP2: C0402000
BCP3: 0000437E
BCP4: 0437C4FC
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Can anybody understand this apart from the top line saying " BlueScreen" ?

I have the Evening Standard, which is a London newspaper, delivered to my inbox and I have noticed that when I click to turn the page that is when it sometimes crashes.
I thought it might be the intergrated video card and looked for an update but there isn't one via WUD or on the manufacturers website. My computer is about 5 or 6 years old but I really don't want or need a new one.

Any help would be very appreciated.

Thanks


My System SpecsSystem Spec
.
15 Jul 2011   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by ukmexicano View Post
I occasionally get a shutdown and it then asks me if I want to boot into Windows normally, which I do. After it boots up I get an error message which I am pasting here:
I have also attached the zipped dump, which I hope I did ok.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 2057

Additional information about the problem:
BCCode: 1a
BCP1: 00005003
BCP2: C0402000
BCP3: 0000437E
BCP4: 0437C4FC
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Can anybody understand this apart from the top line saying " BlueScreen" ?

I have the Evening Standard, which is a London newspaper, delivered to my inbox and I have noticed that when I click to turn the page that is when it sometimes crashes.
I thought it might be the intergrated video card and looked for an update but there isn't one via WUD or on the manufacturers website. My computer is about 5 or 6 years old but I really don't want or need a new one.

Any help would be very appreciated.

Thanks





To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.



To ensure minidumps are enabled:

Go to Start, in the Search Box type: sysdm.cpl, press Enter.
Under the Advanced tab, click on the Startup and Recovery Settings... button.
Ensure that Automatically restart is unchecked.
Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
OK your way out.
Reboot if changes have been made.
My System SpecsSystem Spec
16 Jul 2011   #3
ukmexicano

Windows 7 Ultimate 32 bit
 
 

Hi Zigzag, thanks for replying so fast. I have looked for the file in windows/minidump but it is empty. I have done as you stated and enabled minidumps.
I did attach a zip file on my original message, was that no good?
I guess that I will have to wait until I get another bluescreen when I can proceed and send you a copy of that file.
Should I close this thread as solved and start a new thread next time?
My System SpecsSystem Spec
.

27 Jul 2011   #4
ukmexicano

Windows 7 Ultimate 32 bit
 
 

Hi Zigzag,
I waited until I got two blue, actually black, screens before I posted again.
I hope that you can help me.
Thanks.
My System SpecsSystem Spec
Reply

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