One minute freezes

pmennen · 16 Jul 2011

My Win7x64 home was installed recently by AVAdirect (the computer builder). I haven't seen any BSOD but perhaps a few times a day it freezes for 30 or 60 seconds and then merrily goes on its way as if nothing wrong ever happened. I see lots of warnings in the system health test (attached) but I don't know which if any of these are something to be concerned about. During the freeze the mouse will still move around but the active window says "Program Name (Not Responding)" in the title bar. The non responding program is usually Firefox or Thunderbird but that is probably because those are the programs I use the most. I have seen it happen once in the game solitaire as well. The system configuration information is also attached.

Thanks in advance for any advice you can offer about how to track down this problem.

~Paul

brianzion · 17 Jul 2011

hi :)

Perform a SFC Scan (System File Check)

1. Click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow

2. Type the following command, sfc /scannow and then press ENTER:

(A message will appear stating that 'The system scan will begin'. Be patient because the scan may take some time)

3. If any files require a replace SFC will replace them. You may be asked to insert your Windows 7 DVD for this process to continue

4. If everything is okay you should, after the scan, see the following message "Windows resource protection did not find any integrity violations"

5. After the scan has completed, close the command prompt window, restart the computer. (TIP repeat scan 3 times)

How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7 >>> How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7

marsmimar · 17 Jul 2011

You might also find some information in the Event Viewer to help figure out what's causing those freezes.

What information appears in event logs (Event Viewer)?

brianzion · 17 Jul 2011

marsmimar said:

You might also find some information in the Event Viewer to help figure out what's causing those freezes.

What information appears in event logs (Event Viewer)?

good call :)

pmennen · 17 Jul 2011

brianzion said:

hi :)
Perform a SFC Scan (System File Check)

Sounds like a good suggestion. Indeed the SFC scan does report that there are perhaps 5 or 10 files that it can't fix. (See attached log).

I looked at just the first problematic file which was fdeploy.dll which exsists in a few different folders. I tried restoring that file from the oldest acronis true image copy of the C drive, but the report was the same indicating perhaps that this dll was already bad. I can't follow the directions I found for fixing this type of error since I don't know where to get a good dll. I looked on my microsoft windows 7 dvd but I couldn't find it using a file search. I also tried booting to that dvd and selected the option to repair booting problems with the installed OS. However that apparently didn't do anything. I'm not sure if these errors are the ones causing my system to freeze temporarily, but they are worry some non-the-less. This file scan also reported many warnings of the form "Ignoring duplicate ownership for directory xxx". Is there a reasonably simple way to remove these duplicate ownerships?

> You might also find some information in the Event Viewer to help
> figure out what's causing those freezes.

Thanks marsmimar. That looks promising. There are some significant looking errors in there, although I'm not sure if any or all of them are important. Perhaps it would make sense to wait until the next time it freezes, then after it recovers I can check the event viewer to see if it will tell me the cause.

~Paul