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Windows 7: Computer freezing problem

18 Jul 2011   #1
ashimashi

Windows 7 Ultimate x64
 
 
Computer freezing problem

I believe the cause of this is because of my memory. I think I need to get a higher memory but I thought I post it here and see what others say.


I have a 2GB memory. 2 months ago I upgraded my computer from XP to 7 and recently my computer has been crashing a lot.

It is usually when I am:
-watching video
-playing a game
-Listening to music

The computer all a sudden freezes and you here a sound that keeps repeating itself. It happened once on XP when I was playing a game that had very high graphics.

But now on 7, it happens way too many times.

What do you think the problem would be?


My System SpecsSystem Spec
.
19 Jul 2011   #2
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Quote   Quote: Originally Posted by ashimashi View Post
I believe the cause of this is because of my memory. I think I need to get a higher memory but I thought I post it here and see what others say.


I have a 2GB memory. 2 months ago I upgraded my computer from XP to 7 and recently my computer has been crashing a lot.

It is usually when I am:
-watching video
-playing a game
-Listening to music

The computer all a sudden freezes and you here a sound that keeps repeating itself. It happened once on XP when I was playing a game that had very high graphics.

But now on 7, it happens way too many times.

What do you think the problem would be?
Hello ashimashi,

*Have you checked in Event Viewer?
Type eventvwr in search.
Go to the windows log>application tab.
Look for critical errors (they have red in the left column)that say anything that relates to the problem.
Please note the event ID, and the source codes and tell us what they are.

*Have you experienced any BSOD's?
My System SpecsSystem Spec
19 Jul 2011   #3
ashimashi

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by JMH View Post
Hello ashimashi,

*Have you checked in Event Viewer?
Type eventvwr in search.
Go to the windows log>application tab.
Look for critical errors (they have red in the left column)that say anything that relates to the problem.
Please note the event ID, and the source codes and tell us what they are.

*Have you experienced any BSOD's?
In event viewer I see many errors but which one is the one I am looking for. I have around 27,000 events and by the looks of it, more then 10,000 is errors.

No I have never experienced any BSOD's.
My System SpecsSystem Spec
.

19 Jul 2011   #4
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

FYI -
Windows 7 system requirements - Microsoft Windows

Re Event Viewer - Look for critical errors that say app hang, app crash, or anything that relates to the freeze problem.

Generic Troubleshooting steps....

List all the Security software you have ever had installed & currently have now on your computer please.

* Browser addons can create problems.Check how many you have on your various browsers. Is each & every one really needed?

* Go to search, type device manager and look for any yellow warning markers

* Download and run SuperAntiSpyware or Malwarebytes - do a full scan after you update.

* Run an antivirus scan

*Clean boot. You may discover what is causing your problem.
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

* You may be interested in these hardware tests:
CPU - Stress Test with Prime95
https://www.sevenforums.com/tutorials/100352-cpu-stress-test-prime95.html

Video Card - Stress Test with Furmark
https://www.sevenforums.com/tutorials/100352-cpu-stress-test-prime95.html
My System SpecsSystem Spec
20 Jul 2011   #5
ashimashi

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by JMH View Post
FYI -
Windows 7 system requirements - Microsoft Windows

Re Event Viewer - Look for critical errors that say app hang, app crash, or anything that relates to the freeze problem.

Generic Troubleshooting steps....

List all the Security software you have ever had installed & currently have now on your computer please.

* Browser addons can create problems.Check how many you have on your various browsers. Is each & every one really needed?

* Go to search, type device manager and look for any yellow warning markers

* Download and run SuperAntiSpyware or Malwarebytes - do a full scan after you update.

* Run an antivirus scan

*Clean boot. You may discover what is causing your problem.
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

* You may be interested in these hardware tests:
CPU - Stress Test with Prime95
https://www.sevenforums.com/tutorials/100352-cpu-stress-test-prime95.html

Video Card - Stress Test with Furmark
https://www.sevenforums.com/tutorials/100352-cpu-stress-test-prime95.html
The requirements meet what I have.
My security software is Kaspersky internet security 2011. I have on
The only add-on that I think I have that means no use is a add-on for my firefox theme.
No yellow warnings in device manager.

I will try your other steeps and see where that leads me. Thanks.
My System SpecsSystem Spec
20 Jul 2011   #6
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Keep us posted please.
My System SpecsSystem Spec
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