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Windows 7: Windows 7 Content Freezing .. Where to go and what to do first?

19 Jul 2011   #11
scortezmaster

Windows 7
 
 

Ok I did a search online and found out that on my g62 the f12 is the scroll lock key button. They say to press fn + f12 to access it? So what does this mean now?


My System SpecsSystem Spec
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19 Jul 2011   #12
scortezmaster

Windows 7
 
 

So the keys can cause the lock up? But also when clicking on different things with the mouse it'll freeze up too. Just wanted to say that incase you think it's only the keys. Also the laptop never locks up completely where I have to force power off. If I let it alone, after a min or so it'll work again allowing me to type/or continue my task. However it still shouldn't do this at all so much. Look forward to your replies.
My System SpecsSystem Spec
20 Jul 2011   #13
cluberti

Windows 10 Pro x64
 
 

No, scortezmaster. What I want you to do is follow the instructions here to allow you to crash your machine via the keyboard, making sure to reboot when finished to make sure the changes take. After you do this, the next time your system freezes up for any length of time, hold down the *right* CTRL key, and press FN+F12 (this will be difficult, but you can do it if you're clever with your fingers) *twice*. This will actually cause your machine to BSOD (this is intentional), and create a dump file in \Windows that will tell us (after analysis) why your machine was hung at the time of the crash.
My System SpecsSystem Spec
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20 Jul 2011   #14
scortezmaster

Windows 7
 
 

OK doing it. However on the instructions it says " Click the top box, labeled "Automatically manage....", and click the "OK" button.(twice)"

Do I CHECK IT OR UNCHECK the box? It was already checked?


Quote   Quote: Originally Posted by cluberti View Post
No, scortezmaster. What I want you to do is follow the instructions here to allow you to crash your machine via the keyboard, making sure to reboot when finished to make sure the changes take. After you do this, the next time your system freezes up for any length of time, hold down the *right* CTRL key, and press FN+F12 (this will be difficult, but you can do it if you're clever with your fingers) *twice*. This will actually cause your machine to BSOD (this is intentional), and create a dump file in \Windows that will tell us (after analysis) why your machine was hung at the time of the crash.
My System SpecsSystem Spec
20 Jul 2011   #15
scortezmaster

Windows 7
 
 

OK I've followed your directions cluberti. I 'checked' that 'automatically manage' and edited that file from a 2 to a 1 in the 'regedit' which I didn't know how but now do! I restarted the computer...

So I wait until it crashes then hit those keys. Then what? Where do I go to see what I did?
My System SpecsSystem Spec
20 Jul 2011   #16
Thorsen

Win7 Home Premium 64x
 
 

There is a link at the top of the page: https://www.sevenforums.com/crashes-d...tructions.html

Follow that. It is the easiest way and gives us the info needed to tell whats going on

That small program will find the dump files and system error files and such and will create a folder. Just zip up the files in the folder and upload the .zip file and we will check it out.
My System SpecsSystem Spec
20 Jul 2011   #17
scortezmaster

Windows 7
 
 

Here is the updated report I zipped up. I hope I did it right.
My System SpecsSystem Spec
20 Jul 2011   #18
cluberti

Windows 10 Pro x64
 
 

There are no dump files, but you did run the report properly.
My System SpecsSystem Spec
21 Jul 2011   #19
scortezmaster

Windows 7
 
 

Is there anyway I can know when dump files are created? Meaning. When the last time my computer froze I pressed "FN" + CTR (right side) + f12 twice. Actually multiple times in a row and nothing happened? I wasn't sure if it was doing anything. No sign was given to me or anything?
My System SpecsSystem Spec
21 Jul 2011   #20
Thorsen

Win7 Home Premium 64x
 
 

If done correctly, that should have caused a BSoD or blue screen of death

the input from the keyboard must have been locked up at the same time? or something else might have prevented it.

You also need to make sure that dump files are enabled: Set MiniDump


Windows 7:
Go to Start and type in "sysdm.cpl" (without the quotes) and press Enter
Click on the Advanced tab
Click on the Startup and Recovery Settings button
Ensure that "Automatically restart" is unchecked
Under the Write Debugging Information header select "Small memory dump (64 kB)" in the dropdown box
Ensure that the Small Dump Directory is listed as "%systemroot%\Minidump" (without the quotes)
Click OK twice to exit the dialogs, then reboot for the changes to take effect.


So when it happens again, your computer should record a .dmp file.
My System SpecsSystem Spec
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 Windows 7 Content Freezing .. Where to go and what to do first?




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