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Windows 7: Need help with shutdown error (XP machine)

20 Jul 2011   #1
ACR731

Win 7 Pro x64
 
 
Need help with shutdown error (XP machine)

I know this is a Win 7 forum, but thought I would ask anyway since I don't think the problem is OS specific. At least it might not be.

A friend emailed and said when she performs a shutdown, a memory error pops up stating "0x00000019 memory could not be written". The memory error stays on screen for about 3 seconds before the PC shuts down.

I don't have physical access to the PC yet, but its a Dell thats about 2 years old. I did the OS install for her and it has SP3 installed. My first thought is that she might have a memory module that is failing, but these memory errors are sometimes very difficult to identify.

Anyone else have an idea?


My System SpecsSystem Spec
.
20 Jul 2011   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by ACR731 View Post
I know this is a Win 7 forum, but thought I would ask anyway since I don't think the problem is OS specific. At least it might not be.

A friend emailed and said when she performs a shutdown, a memory error pops up stating "0x00000019 memory could not be written". The memory error stays on screen for about 3 seconds before the PC shuts down.

I don't have physical access to the PC yet, but its a Dell thats about 2 years old. I did the OS install for her and it has SP3 installed. My first thought is that she might have a memory module that is failing, but these memory errors are sometimes very difficult to identify.

Anyone else have an idea?


The following actions might prevent an error like this from happening again:
  1. Download and install updates and device drivers for your computer from Windows Update.
  2. Scan your computer for computer viruses.
  3. Check your hard disk for errors.
My System SpecsSystem Spec
Reply

 Need help with shutdown error (XP machine)




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