Need help with a BSOD issue.

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  1. Posts : 11
    Windows 7 Ultimate 64 bit
       #1

    Need help with a BSOD issue.


    I recently built a new pc but I seem to be randomly getting BSOD errors infrequently every day or so. I have a full retail version of Windows 7 Ultimate 64 bit os. All my specs are in my profile.

    Thanks for any and all help!
      My Computer


  2. Posts : 28,845
    Win 8 Release candidate 8400
       #2

    Avison Atrius said:
    I recently built a new pc but I seem to be randomly getting BSOD errors infrequently every day or so. I have a full retail version of Windows 7 Ultimate 64 bit os. All my specs are in my profile.

    Thanks for any and all help!
    caused by memory corruption (probably a driver) Please run these two tests


    Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program.

    Boot from the CD, and leave it running for at least 5 or 6 passes.

    Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

    Test the sticks individually, and if you find a good one, test it in all slots.



    Driver verifier

    I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

    In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

    Then, here's the procedure:
    - Go to Start and type in "verifier" (without the quotes) and press Enter
    - Select "Create custom settings (for code developers)" and click "Next"
    - Select "Select individual settings from a full list" and click "Next"
    - Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
    - Select "Select driver names from a list" and click "Next"
    Then select all drivers NOT provided by Microsoft and click "Next"
    - Select "Finish" on the next page.

    Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

    If you can't get into Windows because it crashes too soon, try it in Safe Mode.
    If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
      My Computer


  3. Posts : 11
    Windows 7 Ultimate 64 bit
    Thread Starter
       #3

    Well memtest86 says my memory is fine. I let it do five passes and not a single error.

    It must be a driver error. How does using the verifier narrow down the bsod cause? Is there anything else I should know?

    Either way, I input the settings into it and restarted and I haven't had a BSOD yet. What do I do when I get a BSOD?
      My Computer


  4. Posts : 28,845
    Win 8 Release candidate 8400
       #4

    Avison Atrius said:
    Well memtest86 says my memory is fine. I let it do five passes and not a single error.

    It must be a driver error. How does using the verifier narrow down the bsod cause? Is there anything else I should know?

    Either way, I input the settings into it and restarted and I haven't had a BSOD yet. What do I do when I get a BSOD?
    Driver verifier "traps" the offending driver most of the time. Keep running till it crashes then upload the DMP
      My Computer


  5. Posts : 11
    Windows 7 Ultimate 64 bit
    Thread Starter
       #5

    It crashed. Now what do I do?
      My Computer


  6. Posts : 11
    Windows 7 Ultimate 64 bit
    Thread Starter
       #6

    I don't know where the DMP is so I can't post it, however after my computer crashed I can no longer access Steam. Which is not good.
      My Computer


  7. Posts : 28,845
    Win 8 Release candidate 8400
       #7

    Avison Atrius said:
    I don't know where the DMP is so I can't post it, however after my computer crashed I can no longer access Steam. Which is not good.




    To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

    The procedure:

    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
    * Zip up the copy.
    * Attach the ZIP archive to your post using the "paperclip" (file attachments) button.



    To ensure minidumps are enabled:

    Go to Start, in the Search Box type: sysdm.cpl, press Enter.
    Under the Advanced tab, click on the Startup and Recovery Settings... button.
    Ensure that Automatically restart is unchecked.
    Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
    Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
    OK your way out.
    Reboot if changes have been made.
      My Computer


  8. Posts : 11
    Windows 7 Ultimate 64 bit
    Thread Starter
       #8

    Here's the dumps.
      My Computer


  9. Posts : 28,845
    Win 8 Release candidate 8400
       #9

    Avison Atrius said:
    Here's the dumps.

    Verifier enabled pool corruption. I would run these two tests.


    Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program.

    Boot from the CD, and leave it running for at least 5 or 6 passes.

    Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

    Test the sticks individually, and if you find a good one, test it in all slots.



    Driver verifier

    I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

    In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

    Then, here's the procedure:
    - Go to Start and type in "verifier" (without the quotes) and press Enter
    - Select "Create custom settings (for code developers)" and click "Next"
    - Select "Select individual settings from a full list" and click "Next"
    - Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
    - Select "Select driver names from a list" and click "Next"
    Then select all drivers NOT provided by Microsoft and click "Next"
    - Select "Finish" on the next page.

    Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

    If you can't get into Windows because it crashes too soon, try it in Safe Mode.
    If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
      My Computer


  10. Posts : 11
    Windows 7 Ultimate 64 bit
    Thread Starter
       #10

    7 passes no errors on memtest86.
      My Computer


 
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