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Windows 7: BSOD- New Laptop 3 days Old Please Help.

21 Jul 2011   #1
Jalene

Windows 7 Home Premium
 
 
BSOD- New Laptop 3 days Old Please Help.

Hi, I am Kinda New Blonde when it comes to the Technical things So Please Be Patient But I am getting A Blue Screen Continuously For no Apparent Reason. Here Is the Error Report Upon Reboot,
oblem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: d1
BCP1: 0000000000000030
BCP2: 0000000000000002
BCP3: 0000000000000001
BCP4: FFFFF88007FA6A09
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\072111-34507-01.dmp
C:\Users\Jalene\AppData\Local\Temp\WER-50778-0.sysdata.xml
- x86 (32-bit) or x64 ? 64 Bit
- the original installed OS on the system? Window 7 home Premium
- an OEM or full retail version? OEM
- OEM = came pre-installed on system
- Full Retail = you purchased it from retailer

- What is the age of system (hardware)? 3 Days Old
- What is the age of OS installation (have you re-installed the OS?) 3 Days Old.

Additionally I have A Wireless connection At Home And "Cricket broadband" Connection at Work. This Does Seem to Happen At Home But I cant Say for Sure As Im not On ALOT at Home. I have very Few Programs On the Computer And Have Tried a total Recovery Per Toshiba Reps..But that was Not Successful.


My System SpecsSystem Spec
.
21 Jul 2011   #2
Jalene

Windows 7 Home Premium
 
 

Ok Maybe I posted Something Wrong I'm Not Getting Anyone To View This LOL!
But Fyi Computer Just Did Updates And Rebooted Not Sure If I neeD To Attach Some More Stuff.


Ill delete this Post If I dont Get any Help Buy 8 In the Morning And Bring it Back To Best Buy.
Thanks In Advance For Your Help.
My System SpecsSystem Spec
21 Jul 2011   #3
Jalene

Windows 7 Home Premium
 
 

OK I think I just Recreated the Problem Over And Over, This seems to Happen when Opening New Browser Tabs (Using google Chrome) But It has Happened on IE.
My System SpecsSystem Spec
.

21 Jul 2011   #4
yowanvista

Windows 10 Pro x64, Arch Linux
 
 

Some A600 USB Modem device driver is the cause, the old ATMFMdm.sys it uses is the faulting driver. That device your have its driver updated or remove it from your laptop
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {30, 2, 1, fffff880099dca09}

Unable to load image \SystemRoot\system32\DRIVERS\ATMFMdm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ATMFMdm.sys
*** ERROR: Module load completed but symbols could not be loaded for ATMFMdm.sys
Probably caused by : ATMFMdm.sys ( ATMFMdm+11a09 )

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 0000000000000030, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, value 0 = read operation, 1 = write operation
Arg4: fffff880099dca09, address which referenced memory

Debugging Details:
------------------


WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff80002ec6100
 0000000000000030 

CURRENT_IRQL:  2

FAULTING_IP: 
ATMFMdm+11a09
fffff880`099dca09 44897330        mov     dword ptr [rbx+30h],r14d

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xD1

PROCESS_NAME:  System

TRAP_FRAME:  fffff880035c46b0 -- (.trap 0xfffff880035c46b0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000800 rbx=0000000000000000 rcx=0000000000000006
rdx=fffff880035c4770 rsi=0000000000000000 rdi=0000000000000000
rip=fffff880099dca09 rsp=fffff880035c4840 rbp=0000000000000800
 r8=fffff880035c4730  r9=0000000000000000 r10=000000000000002d
r11=0000000000000002 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz na po nc
ATMFMdm+0x11a09:
fffff880`099dca09 44897330        mov     dword ptr [rbx+30h],r14d ds:0006:00000000`00000030=????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002c962a9 to fffff80002c96d00

STACK_TEXT:  
fffff880`035c4568 fffff800`02c962a9 : 00000000`0000000a 00000000`00000030 00000000`00000002 00000000`00000001 : nt!KeBugCheckEx
fffff880`035c4570 fffff800`02c94f20 : 00000000`00000000 00000000`00000000 fffffa80`0c85e0c0 00000000`00000000 : nt!KiBugCheckDispatch+0x69
fffff880`035c46b0 fffff880`099dca09 : fffffa80`0c6511a0 fffff880`099cc0f7 fffff880`099dca70 fffffa80`0c652000 : nt!KiPageFault+0x260
fffff880`035c4840 fffffa80`0c6511a0 : fffff880`099cc0f7 fffff880`099dca70 fffffa80`0c652000 00000000`00000000 : ATMFMdm+0x11a09
fffff880`035c4848 fffff880`099cc0f7 : fffff880`099dca70 fffffa80`0c652000 00000000`00000000 fffffa80`0c652000 : 0xfffffa80`0c6511a0
fffff880`035c4850 fffff880`099dca70 : fffffa80`0c652000 00000000`00000000 fffffa80`0c652000 ffffffff`0000002d : ATMFMdm+0x10f7
fffff880`035c4858 fffffa80`0c652000 : 00000000`00000000 fffffa80`0c652000 ffffffff`0000002d 00000000`00000004 : ATMFMdm+0x11a70
fffff880`035c4860 00000000`00000000 : fffffa80`0c652000 ffffffff`0000002d 00000000`00000004 00000000`00000000 : 0xfffffa80`0c652000


STACK_COMMAND:  kb

FOLLOWUP_IP: 
ATMFMdm+11a09
fffff880`099dca09 44897330        mov     dword ptr [rbx+30h],r14d

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  ATMFMdm+11a09

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: ATMFMdm

IMAGE_NAME:  ATMFMdm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4aadf9b4

FAILURE_BUCKET_ID:  X64_0xD1_ATMFMdm+11a09

BUCKET_ID:  X64_0xD1_ATMFMdm+11a09

Followup: MachineOwner
---------
My System SpecsSystem Spec
21 Jul 2011   #5
Jalene

Windows 7 Home Premium
 
 

Awesome! YowanVista. Thanks But I have No Clue what That is , Could that But I am Assuming it has to be the "cricket Broadband" Modem Cause it is the only Thing Connected to the USB Port, And Also, This is the Second Computer i returned the first one and Still had the same Issue. I will remove it And Get Another And let you Know!
My System SpecsSystem Spec
21 Jul 2011   #6
yowanvista

Windows 10 Pro x64, Arch Linux
 
 

Quote   Quote: Originally Posted by Jalene View Post
Awesome! YowanVista. Thanks But I have No Clue what That is , Could that But I am Assuming it has to be the "cricket Broadband" Modem Cause it is the only Thing Connected to the USB Port, And Also, This is the Second Computer i returned the first one and Still had the same Issue. I will remove it And Get Another And let you Know!
Yes its that cricket Broadband device the cause
My System SpecsSystem Spec
21 Jul 2011   #7
rehnit

Windows 7 Ultimate x64
 
 

not a tech. answer lol but a 3 day old item?!?! head to the store and exchange it for a new one, don't carry on with that already faulty one
My System SpecsSystem Spec
21 Jul 2011   #8
yowanvista

Windows 10 Pro x64, Arch Linux
 
 

Quote   Quote: Originally Posted by rehnit View Post
not a tech. answer lol but a 3 day old item?!?! head to the store and exchange it for a new one, don't carry on with that already faulty one
Its not the laptop the fault here but rather an old piece of hardware
My System SpecsSystem Spec
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 BSOD- New Laptop 3 days Old Please Help.




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