Chasing BSODs Down

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  1. Posts : 25
    Windows 7 Ultimate x64
       #1

    Chasing BSODs Down


    Hello, first time poster here because I have no idea what else to do & no where else to turn in hopes of solving apparently multiple issues.

    I will try to cover as much as I can but this has been an ongoing problem for many months now & I have tried to solve my completely random BSOD problems on and off again over the months to no avail.

    The steps that I have taken as best as I can recollect to fix the BSOD errors are as follows:
    ------
    Re-Installed Windows (multiple times as there is a boot issue where after I log in to the system the start menu/mouse cursor(with busy circle) will freeze for up to 5 minutes & longer)

    Multiple Antivirus scans (by different online/offline virus/Malware detection software)

    To the best of my knowledge keeping & ensuring all drivers including motherboard BIOs are up to date

    Using CCleaner to clean out registry & junk

    Erasing ALL system/event logs & memory dumps to start fresh in tracking down any issues related to the BSODs & log in issue
    ------

    Now I'm at my wits end because nothing I have tried has gotten me any closer to solving the issues above so here I am posting.

    Utilities that I have used to gather most of the required information are:
    BSOD Dump & System File Collection app
    BlueScreen Viewer
    Speccy
    sfc /scannow

    I cannot run a System Health Report (I don't know when this stopped working but I do know that it did work sometime in the past) as I get the error msg:
    "Error: An error occured while attempting to generate the report. The system cannot find the path specified."

    Here are the required items from the BSOD Posting Instructions attached below:

    Windows_NT6_BSOD_jcgriff2.zip - Contains files gathered from the BSOD Dump & System File Collection app

    BlueScreener Viewer Reports.zip - Contains reports from the minidumps (html & txt versions)

    CBS.log - log from sfc /scannow showing some files could not be repaired apparently

    System Specs.txt - Full System Specs report from Speccy
      My Computer


  2. Posts : 8,383
    Windows 10 Pro x64, Arch Linux
       #2

    Seems to be memory related, test your RAM
    RAM - Test with Memtest86+

    ASACPI.sys the 2005 version is a huge cause of BSODs
       Information
    The 2005 version of this driver is a known BSOD cause.
    Please visit this link: ASUSTeK Computer Inc. -Support- Drivers and Download P7P55D LE
    Scroll down to the Utilities category, then scroll down to the "
    ATK0110 driver for WindowsXP/Vista/Windows 7 32&64-bit" (it's about the 12th item down).
    Download and install it.
    Go to C:\Windows\System32\drivers to check and make sure that the ASACPI.sys file is date stamped from 2009 or 2010 (NOT 2005)
    Do this if safemdoe
    Code:
    ASACPI.sys        fffff880`06b00000    fffff880`06b08000    0x00008000    0x42476c4c    28/03/2005 06:30:36
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    IRQL_NOT_LESS_OR_EQUAL (a)
    An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high.  This is usually
    caused by drivers using improper addresses.
    If a kernel debugger is available get the stack backtrace.
    Arguments:
    Arg1: ffffffffffffff89, memory referenced
    Arg2: 000000000000000f, IRQL
    Arg3: 0000000000000000, bitfield :
        bit 0 : value 0 = read operation, 1 = write operation
        bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
    Arg4: fffff800036cbe0c, address which referenced memory
    
    Debugging Details:
    ------------------
    
    
    READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80003911100
     ffffffffffffff89 
    
    CURRENT_IRQL:  f
    
    FAULTING_IP: 
    nt!KeInsertQueueDpc+ec
    fffff800`036cbe0c 024889          add     cl,byte ptr [rax-77h]
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    BUGCHECK_STR:  0xA
    
    PROCESS_NAME:  tvnserver.exe
    
    TRAP_FRAME:  fffff88009aa49c0 -- (.trap 0xfffff88009aa49c0)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000000
    rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff800036cbe0c rsp=fffff88009aa4b50 rbp=fffffa80089eb5a8
     r8=0000000000000000  r9=0000000000000000 r10=fffff88009aa4c28
    r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei pl nz ac pe nc
    nt!KeInsertQueueDpc+0xec:
    fffff800`036cbe0c 024889          add     cl,byte ptr [rax-77h] ds:0b60:ffffffff`ffffff89=??
    Resetting default scope
    
    MISALIGNED_IP: 
    nt!KeInsertQueueDpc+ec
    fffff800`036cbe0c 024889          add     cl,byte ptr [rax-77h]
    
    LAST_CONTROL_TRANSFER:  from fffff800036e12a9 to fffff800036e1d00
    
    STACK_TEXT:  
    fffff880`09aa4878 fffff800`036e12a9 : 00000000`0000000a ffffffff`ffffff89 00000000`0000000f 00000000`00000000 : nt!KeBugCheckEx
    fffff880`09aa4880 fffff800`036dff20 : fffff800`03649460 fffff880`09aa4a70 fffff800`03649460 fffff800`03854e80 : nt!KiBugCheckDispatch+0x69
    fffff880`09aa49c0 fffff800`036cbe0c : fffff880`09aa4c30 fffffa80`099f0b60 00000000`00000000 fffffa80`099f0c68 : nt!KiPageFault+0x260
    fffff880`09aa4b50 fffff880`01753488 : fffff880`09aa4ca0 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KeInsertQueueDpc+0xec
    fffff880`09aa4be0 fffff800`036ddb3c : 00000000`000814d8 fffff880`09aa4c01 00000000`7efaa000 00000000`00000000 : ndis!ndisMiniportMessageIsr+0xa8
    fffff880`09aa4c20 00000000`77bbfd84 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiInterruptDispatch+0x16c
    00000000`016ef9c0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x77bbfd84
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    ndis!ndisMiniportMessageIsr+a8
    fffff880`01753488 84c0            test    al,al
    
    SYMBOL_STACK_INDEX:  4
    
    SYMBOL_NAME:  ndis!ndisMiniportMessageIsr+a8
    
    FOLLOWUP_NAME:  MachineOwner
    
    IMAGE_NAME:  hardware
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    
    MODULE_NAME: hardware
    
    FAILURE_BUCKET_ID:  X64_IP_MISALIGNED
    
    BUCKET_ID:  X64_IP_MISALIGNED
    
    Followup: MachineOwner
    ---------
      My Computer


  3. Posts : 25
    Windows 7 Ultimate x64
    Thread Starter
       #3

    Sorry for taking so long to reply but here's the skinny as of now. Running Memtest86+ at the moment, currently I have ran the standard test for 7 hours / 3 passes in that amount of time.

    Right now I am running the bit fade test (currently at 43 minute mark) but the Pass & Test %'s are not showing any progress. I don't know if that is indicative of any sort of problem how it does say that the bit fade test takes 90 minutes, 2 patterns so I'm not sure.

    As for the ASACPI.SYS version issue I did check and make sure that it was not an '05 version. Still experiencing multiple BSODs for whatever reason. If anymore information is required I'll be happy to provide it as these issues are becoming so problematic that I can't trust to be in the middle of something on the PC and it just BSOD on me.
      My Computer


  4. Posts : 25
    Windows 7 Ultimate x64
    Thread Starter
       #4

    update: Bitfade test also shows no errors
      My Computer


  5. Posts : 25
    Windows 7 Ultimate x64
    Thread Starter
       #5

    2 new BSOD's in the span of minutes. 1 BSOD & then another upon immediate reboot/logon.

    Updating the required BSOD posting files required but according to BlueScreenViewer the BSOD's where due to something related ntoskrnl.exe, tcpip.sys
      My Computer


  6. Posts : 8,383
    Windows 10 Pro x64, Arch Linux
       #6

    Are you using SVCD2DVD? I suspect one of its process to have caused the last Crash
    Update any Creative software associated with your sound card
    Creative Worldwide Support

    Update the Logitech QuickCam software
    http://www.logitech.com/en-us/support-downloads

    Remove any Asus Utilities such as Asus Update/ PC Probe
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    KMODE_EXCEPTION_NOT_HANDLED (1e)
    This is a very common bugcheck.  Usually the exception address pinpoints
    the driver/function that caused the problem.  Always note this address
    as well as the link date of the driver/image that contains this address.
    Arguments:
    Arg1: ffffffffc000001d, The exception code that was not handled
    Arg2: fffff800036a31d5, The address that the exception occurred at
    Arg3: 0000000000000002, Parameter 0 of the exception
    Arg4: fffff8000361f000, Parameter 1 of the exception
    
    Debugging Details:
    ------------------
    
    
    EXCEPTION_CODE: (NTSTATUS) 0xc000001d - {EXCEPTION}  Illegal Instruction  An attempt was made to execute an illegal instruction.
    
    FAULTING_IP: 
    nt!KeSetEvent+5e7
    fffff800`036a31d5 ff              ???
    
    EXCEPTION_PARAMETER1:  0000000000000002
    
    EXCEPTION_PARAMETER2:  fffff8000361f000
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    BUGCHECK_STR:  0x1E
    
    PROCESS_NAME:  ffmpeg.exe
    
    CURRENT_IRQL:  2
    
    LAST_CONTROL_TRANSFER:  from fffff800036ea5d8 to fffff8000369ed00
    
    FAILED_INSTRUCTION_ADDRESS: 
    nt!KeSetEvent+5e7
    fffff800`036a31d5 ff              ???
    
    STACK_TEXT:  
    fffff880`03192c78 fffff800`036ea5d8 : 00000000`0000001e ffffffff`c000001d fffff800`036a31d5 00000000`00000002 : nt!KeBugCheckEx
    fffff880`03192c80 fffff800`0369e382 : fffff880`03193458 00000000`00000400 fffff880`03193500 fffffa80`07eb9da0 : nt! ?? ::FNODOBFM::`string'+0x4987d
    fffff880`03193320 fffff800`0369c4df : fffff880`03193500 00000000`00000202 00000000`00000000 fffff880`00000000 : nt!KiExceptionDispatch+0xc2
    fffff880`03193500 fffff800`036a31d5 : fffff880`018b30e7 00000000`00000003 00000000`00000002 00000000`002869fe : nt!KiInvalidOpcodeFault+0x11f
    fffff880`03193698 00000000`00000000 : 00000000`00000400 fffff880`03193ac8 fffff800`0369a596 00000000`00000002 : nt!KeSetEvent+0x5e7
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    nt!KeSetEvent+5e7
    fffff800`036a31d5 ff              ???
    
    SYMBOL_STACK_INDEX:  4
    
    SYMBOL_NAME:  nt!KeSetEvent+5e7
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: nt
    
    IMAGE_NAME:  ntkrnlmp.exe
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4d9fdd5b
    
    FAILURE_BUCKET_ID:  X64_0x1E_BAD_IP_nt!KeSetEvent+5e7
    
    BUCKET_ID:  X64_0x1E_BAD_IP_nt!KeSetEvent+5e7
    
    Followup: MachineOwner
    ---------
      My Computer


  7. Posts : 25
    Windows 7 Ultimate x64
    Thread Starter
       #7

    I've never even heard of SVCD2DVD so no I don't use it. However I see the ffmpeg.exe which I believe is part of my TV recording process. I use my Hauppauge WinTV-HVR-1600 to record shows & use MCEBuddy to automatically convert/move recordings to my media drive. I believe MCEBuddy uses ffmpeg to do the conversion.

    I have no ASUS utilities installed that I can find. It seems that I have the latest drivers for the Creative Soundblaster X-Fi XtremeGamer card (2.18.0015) & updating the camera drivers at the moment.
      My Computer


  8. Posts : 25
    Windows 7 Ultimate x64
    Thread Starter
       #8

    3 BSODs today alone, I'm sure there will be more. Seriously considering doing a drive wipe & fresh install even though it's not something I want to do because of the amount of customization I've done to the system & files that I have. Dumps included

    *hangs head in shame & frustration*
      My Computer


  9. Posts : 8,383
    Windows 10 Pro x64, Arch Linux
       #9

    You CPU seems to have cause the latest crash

    Run Prime 95 to test your CPU. Carefully the instructions in this tutorial: CPU - Stress Test with Prime95. Run 3 separate tests, one on each of the settings (Blend, Small FFTs, Large FFTs). Post back with your results.
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    KMODE_EXCEPTION_NOT_HANDLED (1e)
    This is a very common bugcheck.  Usually the exception address pinpoints
    the driver/function that caused the problem.  Always note this address
    as well as the link date of the driver/image that contains this address.
    Arguments:
    Arg1: 0000000000000000, The exception code that was not handled
    Arg2: 0000000000000000, The address that the exception occurred at
    Arg3: 0000000000000000, Parameter 0 of the exception
    Arg4: 0000000000000000, Parameter 1 of the exception
    
    Debugging Details:
    ------------------
    
    
    EXCEPTION_CODE: (Win32) 0 (0) - The operation completed successfully.
    
    FAULTING_IP: 
    +0
    00000000`00000000 ??              ???
    
    EXCEPTION_PARAMETER1:  0000000000000000
    
    EXCEPTION_PARAMETER2:  0000000000000000
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    BUGCHECK_STR:  0x1E
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  d
    
    EXCEPTION_RECORD:  fffff8800318c8c8 -- (.exr 0xfffff8800318c8c8)
    ExceptionAddress: fffff800036dbd4d (nt!KiSecondaryClockInterrupt+0x000000000000013d)
       ExceptionCode: c0000005 (Access violation)
      ExceptionFlags: 00000000
    NumberParameters: 2
       Parameter[0]: 0000000000000000
       Parameter[1]: ffffffffffffffff
    Attempt to read from address ffffffffffffffff
    
    TRAP_FRAME:  fffff8800318c970 -- (.trap 0xfffff8800318c970)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=ad521bb272156c00 rbx=0000000000000000 rcx=0000000000000011
    rdx=000000000001642e rsi=0000000000000000 rdi=0000000000000000
    rip=fffff800036dbd4d rsp=fffff8800318cb00 rbp=fffff8800318cb80
     r8=000000000001a7ed  r9=0000000000000000 r10=0000000000015657
    r11=fffff88003164180 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up di ng nz na po nc
    nt!KiSecondaryClockInterrupt+0x13d:
    fffff800`036dbd4d 65488b0c2520000000 mov   rcx,qword ptr gs:[20h] gs:ffff:00000000`00000020=????????????????
    Resetting default scope
    
    LAST_CONTROL_TRANSFER:  from fffff800036c76be to fffff800036cfcd0
    
    STACK_TEXT:  
    fffff880`0318b9a8 fffff800`036c76be : 00000000`00000000 fffffa80`0b2862a0 fffff880`0318c120 fffff800`036fb890 : nt!KeBugCheck
    fffff880`0318b9b0 fffff800`036fb55d : fffff800`038d66d4 fffff800`03814ccc fffff800`03650000 fffff880`0318c8c8 : nt!KiKernelCalloutExceptionHandler+0xe
    fffff880`0318b9e0 fffff800`036fa335 : fffff800`038170fc fffff880`0318ba58 fffff880`0318c8c8 fffff800`03650000 : nt!RtlpExecuteHandlerForException+0xd
    fffff880`0318ba10 fffff800`0370b3b1 : fffff880`0318c8c8 fffff880`0318c120 fffff880`00000000 00000000`00000001 : nt!RtlDispatchException+0x415
    fffff880`0318c0f0 fffff800`036cf382 : fffff880`0318c8c8 00000000`00000000 fffff880`0318c970 fffff880`03164180 : nt!KiDispatchException+0x135
    fffff880`0318c790 fffff800`036cdc8a : 00000000`00000000 fffff880`06d1ed03 fffff880`00000000 00000000`00000031 : nt!KiExceptionDispatch+0xc2
    fffff880`0318c970 fffff800`036dbd4d : 00000000`00000000 fffff880`0318cb80 fffff880`03164180 00000000`00000001 : nt!KiGeneralProtectionFault+0x10a
    fffff880`0318cb00 fffff880`02f787f2 : fffff800`036d9509 00000000`002869fe fffffa80`08b09218 fffff880`0316ef80 : nt!KiSecondaryClockInterrupt+0x13d
    fffff880`0318cc98 fffff800`036d9509 : 00000000`002869fe fffffa80`08b09218 fffff880`0316ef80 00000000`00000001 : amdppm!C1Halt+0x2
    fffff880`0318cca0 fffff800`036c79fc : fffff880`03164180 fffff880`00000000 00000000`00000000 fffff880`1120f160 : nt!PoIdle+0x52a
    fffff880`0318cd80 00000000`00000000 : fffff880`0318d000 fffff880`03187000 fffff880`0318cd40 00000000`00000000 : nt!KiIdleLoop+0x2c
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    amdppm!C1Halt+2
    fffff880`02f787f2 c3              ret
    
    SYMBOL_STACK_INDEX:  8
    
    SYMBOL_NAME:  amdppm!C1Halt+2
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: amdppm
    
    IMAGE_NAME:  amdppm.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc0fd
    
    FAILURE_BUCKET_ID:  X64_0x1E_amdppm!C1Halt+2
    
    BUCKET_ID:  X64_0x1E_amdppm!C1Halt+2
    
    Followup: MachineOwner
    ---------
      My Computer


  10. Posts : 25
    Windows 7 Ultimate x64
    Thread Starter
       #10

    Small FFTs - CPU & motherboard was @ 190+ degrees Fahrenheit after 7 minutes, produced no errors other than proceeding to tempt me to throw an egg on it to see if it would cook....

    Large FFTs - "FATAL ERROR: Rounding was 0.5, expected less than 0.4
    Hardware failure detected" on 2nd or 3rd core

    Blend - "FATAL ERROR: Rounding was 0.4921875, expected less than 0.4
    Hardware failure detected" on 1st or 3rd core

    I can rerun the test again after the PC cools but the heat issue concerns me because I can't afford to cook the PC as I can't afford to rebuild another computer at the moment.
      My Computer


 
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