BSOD Driving me Crazy. Plz Help

brushrop03 · 23 Jul 2011

I've gotten the BSOD 3 times this morning. No idea what's going on. For the past week or so i've gotten it once or twice.

New computer. Only 3-4 months old.
Fresh Install of the OS 3 months ago with my own Win 7 disc.

I was also having BSOD issues when I first installed the OS on my new computer. Then I went about a month without any issue.

Thanks

brushrop03 · 24 Jul 2011

Hi guys. Any help/suggestions?

usasma · 25 Jul 2011

I strongly suspect a problem with your Kaspersky Internet Security as being the most likely cause of your problems. There are other issues to investigate, but the Kaspersky stands out in my mind because of it's presence in the first (oldest) memory dump.

Here's a listing of the older drivers that were present when the crash occurred:
OLDER DRIVERS PRESENT IN THE DUMP FILES
- Create a System Restore Point prior to doing any of this. DO NOT mess with the drivers themselves - leave the Windows\System32\drivers directory alone unless we specifically direct you to it!
- Please update these drivers from the device manufacturer's website - or uninstall them from your system. Reference links are included below.
- DO NOT use Windows Update or the Update Drivers function of Device Manager.
- Please feel free to post back about any drivers that you are having difficulty locating.
- Windows Update exceptions may be noted below for Windows drivers:

Code:


amdxata.sys     Fri Mar 19 12:18:18 2010 (4BA3A3CA) - Windows Update will handle this one
klim6.sys       Thu Apr 22 11:07:24 2010 (4BD0662C)
nvpciflt.sys    Wed Nov 17 17:08:33 2010 (4CE45261)
kl1.sys         Wed Jun 09 09:34:19 2010 (4C0F985B)
nusb3xhc.sys    Thu Nov 18 20:34:25 2010 (4CE5D421)
nusb3hub.sys    Thu Nov 18 20:34:24 2010 (4CE5D420)
igdkmd64.sys    Mon Nov 29 00:23:11 2010 (4CF338BF)
HECIx64.sys     Tue Sep 21 12:59:04 2010 (4C98E458)
pneteth.sys     Thu Sep 02 17:49:45 2010 (4C801BF9)
NETwNs64.sys    Tue Nov 09 06:16:31 2010 (4CD92D8F)
JME.sys         Wed Nov 10 05:07:14 2010 (4CDA6ED2)
jmcr.sys        Mon Dec 06 02:55:51 2010 (4CFC9707)
SynTP.sys       Thu Feb 11 21:45:12 2010 (4B74C0B8)
klmouflt.sys    Mon Nov 02 11:26:06 2009 (4AEF081E)
RTKVHD64.sys    Fri Oct 29 06:08:38 2010 (4CCA9D26)
IntcDAud.sys    Fri Oct 15 04:28:17 2010 (4CB810A1)
cpuz135_x64.sys Tue Nov 09 08:33:36 2010 (4CD94DB0)
000.fcl         Fri Sep 26 09:11:22 2008 (48DCDF7A)
kl2.sys         Wed Jun 09 09:24:47 2010 (4C0F961F)
nvlddmkm.sys    Wed Nov 17 17:07:52 2010 (4CE45238)
nvBridge.kmd    Wed Nov 17 17:04:42 2010 (4CE4517A)
klif.sys        Fri Oct 01 03:28:56 2010 (4CA58DB8)

BSOD BUGCHECK SUMMARY

Code:


Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\072311-6770-01.dmp]
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Sat Jul 23 11:30:41.800 2011 (UTC - 4:00)
System Uptime: 0 days 0:19:06.753
BugCheck F4, {3, fffffa8007c1b850, fffffa8007c1bb30, fffff800031d1f40}
Probably caused by : csrss.exe
PROCESS_NAME:  csrss.exe
BUGCHECK_STR:  0xF4_C0000005
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
FAILURE_BUCKET_ID:  X64_0xF4_C0000005_IMAGE_csrss.exe
Bugcheck code 000000F4
Arguments 00000000`00000003 fffffa80`07c1b850 fffffa80`07c1bb30 fffff800`031d1f40
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\072311-9874-01.dmp]
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Sat Jul 23 11:08:22.214 2011 (UTC - 4:00)
System Uptime: 0 days 21:49:33.166
BugCheck F4, {3, fffffa8007c25b30, fffffa8007c25e10, fffff80003191f40}
Probably caused by : csrss.exe
PROCESS_NAME:  csrss.exe
BUGCHECK_STR:  0xF4_IOERR
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
FAILURE_BUCKET_ID:  X64_0xF4_IOERR_IMAGE_csrss.exe
Bugcheck code 000000F4
Arguments 00000000`00000003 fffffa80`07c25b30 fffffa80`07c25e10 fffff800`03191f40
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\071011-9126-01.dmp]
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Sun Jul 10 08:01:18.311 2011 (UTC - 4:00)
System Uptime: 0 days 21:09:57.263
BugCheck F4, {3, fffffa8007293b30, fffffa8007293e10, fffff800031e8f40}
Probably caused by : csrss.exe
PROCESS_NAME:  csrss.exe
BUGCHECK_STR:  0xF4_C0000005
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
FAILURE_BUCKET_ID:  X64_0xF4_C0000005_IMAGE_csrss.exe
Bugcheck code 000000F4
Arguments 00000000`00000003 fffffa80`07293b30 fffffa80`07293e10 fffff800`031e8f40
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\070911-7144-01.dmp]
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Sat Jul  9 10:33:58.514 2011 (UTC - 4:00)
System Uptime: 2 days 11:49:53.068
BugCheck F4, {3, fffffa8007cbfb30, fffffa8007cbfe10, fffff80003195f40}
Probably caused by : csrss.exe
PROCESS_NAME:  csrss.exe
BUGCHECK_STR:  0xF4_C0000005
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
FAILURE_BUCKET_ID:  X64_0xF4_C0000005_IMAGE_csrss.exe
Bugcheck code 000000F4
Arguments 00000000`00000003 fffffa80`07cbfb30 fffffa80`07cbfe10 fffff800`03195f40
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\070611-8689-01.dmp]
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Wed Jul  6 22:43:30.871 2011 (UTC - 4:00)
System Uptime: 0 days 0:53:42.823
*** WARNING: Unable to verify timestamp for kl1.sys
*** ERROR: Module load completed but symbols could not be loaded for kl1.sys
Probably caused by : kl1.sys ( kl1+121abc )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x50_kl1+121abc
Bugcheck code 00000050
Arguments ffffffff`ffffffd0 00000000`00000001 fffff800`02edc1b2 00000000`00000000
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\061311-8065-01.dmp]
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Mon Jun 13 11:40:18.898 2011 (UTC - 4:00)
System Uptime: 6 days 0:26:17.665
BugCheck F4, {3, fffffa800725bb30, fffffa800725be10, fffff80002fdaf40}
Probably caused by : csrss.exe
PROCESS_NAME:  csrss.exe
BUGCHECK_STR:  0xF4_IOERR
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
FAILURE_BUCKET_ID:  X64_0xF4_IOERR_IMAGE_csrss.exe
Bugcheck code 000000F4
Arguments 00000000`00000003 fffffa80`0725bb30 fffffa80`0725be10 fffff800`02fdaf40
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

brushrop03 · 25 Jul 2011

Thanks i'll go through it sometime today.

I clicked on a few just to see and I have a question. What should I do about Kaspersky drivers? I didn't realize they could be downloaded individually...

edit: and this is more for my general knowledge, but how do "older" drivers cause problems such as these and what's the best way to keep up with the updates?

usasma · 25 Jul 2011

They can't be downloaded individually (well, not easily at least) But the table is structured to identify individual drivers rather than problem programs. I've gotta figure out a way to spell this out in the table without making it too long.

Older drivers are more likely to cause problems - but are not inherently "bad".
In general, older drivers can be bad in several ways (as can newer drivers, they're just less likely to be bad):
- incompatibility (weren't designed with the OS in mind)
- corrupted files
- aged design (skipped some step that's crucial to a particular version of a particular OS)

As for Kaspersky (and other A/V products) - they are paid for, so you usually have to pay to update them to the latest version. That being the case, we usually recommend TEMPORARILY removing the antivirus and replacing it with a free version. Then, when the troubleshooting is done, you can reinstall the paid for antivirus and update it normally and it should work OK.

I've tried all sorts of driver updaters and never have found a satisfactory solution.
What I do now is....nothing.
I update drivers:
- when problems appear with my system
- when Service Packs are released
- when I have trouble with Windows Updates

brushrop03 · 25 Jul 2011

usasma said:

They can't be downloaded individually (well, not easily at least) But the table is structured to identify individual drivers rather than problem programs. I've gotta figure out a way to spell this out in the table without making it too long.

Older drivers are more likely to cause problems - but are not inherently "bad".
In general, older drivers can be bad in several ways (as can newer drivers, they're just less likely to be bad):
- incompatibility (weren't designed with the OS in mind)
- corrupted files
- aged design (skipped some step that's crucial to a particular version of a particular OS)

As for Kaspersky (and other A/V products) - they are paid for, so you usually have to pay to update them to the latest version. That being the case, we usually recommend TEMPORARILY removing the antivirus and replacing it with a free version. Then, when the troubleshooting is done, you can reinstall the paid for antivirus and update it normally and it should work OK.

I've tried all sorts of driver updaters and never have found a satisfactory solution.
What I do now is....nothing.
I update drivers:
- when problems appear with my system
- when Service Packs are released
- when I have trouble with Windows Updates

Gotcha. Well i've installed a couple of the easy to get driver updates such as Intel Graphics, Synaptics, and audio.

So would just uninstalling/reinstalling Kaspersky do the trick?

Haven't gotten a BSOD since i've posted, but if I do i'll be sure to post it

usasma · 25 Jul 2011

Uninstalling/reinstalling Kaspersky will most likely do the trick BUT don't assume that it'll work!!!
Here's what I'd suggest (for testing if it's Kaspersky):
- make sure Kaspersky definitions are updated
- wait for further BSOD's
- if they happen, then uninstall Kaspersky and install a free antivirus TEMPORARILY
- if that cures the BSOD's, then install a fresh copy of Kaspersky (download the trial of the latest version from their website, it'll let you enter your product key and activate the product in most cases)
- wait for further BSOD's

brushrop03 · 25 Jul 2011

Well I did an updated Kaspersky from the application itself. I'll wait for any more BSODs and report back.

That was just a crazy morning. I literally had 4-5 BSODs in a 2hr time span. It was the first time since I first got the computer a few months ago and I had an issue with a driver.

brushrop03 · 07 Aug 2011

Well I was doing good for a couple of weeks. Started to get BSOD two nights ago though.

usasma · 07 Aug 2011

Please start with these free diagnostics:

I suggest starting all troubleshooting with the following diagnostic tests. They'll save you a lot of time and heartache if there is a hardware failure, and you'll have the disks on hand in case you need them in the future:

H/W Diagnostics:
Please start by running these bootable hardware diagnostics:
Memory Diagnostics (read the details at the link)
HD Diagnostic (read the details at the link) - Test ALL of the hard drives.

Also, please run one of these free, independent online malware scans to ensure that your current protection hasn't been compromised: Free Online AntiMalware Resources (read the details at the link)
There are also free, bootable antivirus disks at this link: Free Online AntiMalware Resources

Post back with the results and we'll move on from there.
BSOD BUGCHECK SUMMARY

Code:


Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\080611-8127-01.dmp]
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Sun Aug  7 00:51:51.430 2011 (UTC - 4:00)
System Uptime: 2 days 7:49:59.383
BugCheck F4, {3, fffffa8007448970, fffffa8007448c50, fffff80003188f40}
Probably caused by : csrss.exe
PROCESS_NAME:  csrss.exe
BUGCHECK_STR:  0xF4_C0000005
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
FAILURE_BUCKET_ID:  X64_0xF4_C0000005_IMAGE_csrss.exe
Bugcheck code 000000F4
Arguments 00000000`00000003 fffffa80`07448970 fffffa80`07448c50 fffff800`03188f40
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\080411-7066-01.dmp]
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Thu Aug  4 16:54:46.995 2011 (UTC - 4:00)
System Uptime: 0 days 0:03:01.948
BugCheck F4, {3, fffffa8006562b30, fffffa8006562e10, fffff80003182f40}
Probably caused by : csrss.exe
PROCESS_NAME:  csrss.exe
BUGCHECK_STR:  0xF4_C0000005
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
FAILURE_BUCKET_ID:  X64_0xF4_C0000005_IMAGE_csrss.exe
Bugcheck code 000000F4
Arguments 00000000`00000003 fffffa80`06562b30 fffffa80`06562e10 fffff800`03182f40
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\080411-7176-01.dmp]
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Thu Aug  4 16:51:19.484 2011 (UTC - 4:00)
System Uptime: 8 days 16:48:27.307
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+37bba )
BUGCHECK_STR:  0x7a_c00000c0
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x7a_c00000c0_nt!_??_::FNODOBFM::_string_+37bba
Bugcheck code 0000007A
Arguments fffff6fc`40063278 ffffffff`c00000c0 00000001`ae31fbe0 fffff880`0c64f000
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``