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Windows 7: Bluescreen and random total shutdowns

24 Jul 2011   #1
Mandelman

Windows 7 Ultimate x64 (Service Pack 1)
 
 
Bluescreen and random total shutdowns

Hey. I have been having problems with my new cpu its about 2 weeks old now and im getting total shutdowns and bluescreens at total random. but mostly bluescreens when im watching youtube or som other flash thing on the net. well, yeah.


Windows 7 Ultimate 64bit (service pack 1)
Full Retail OEM.

They installed everything for me, when i bought the cpu.


My System SpecsSystem Spec
.
25 Jul 2011   #2
usasma
Microsoft MVP

 
 

Do you use a PS2 keyboard and mouse? If so, there's problems with it in the perfmon report.
If you use a USB keyboard and mouse, these errors are usually safe to ignore.

I cannot open the msinfo32 report (this isn't unusual), please do this:
Quote:
MSINFO32:
Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.
Also, save a copy as a .txt file and include it also (it's much more difficult to read, but we have greater success in getting the info from it).
Interestingly, all of the dump files point to your AMD video drivers - but I don't suspect that they are the problem.
Rather I believe that this driver (from 2005) is the problem - as it is a known cause of BSOD's in Win7 systems:
Quote:
RTCore64.sys Wed May 25 02:39:12 2005 (42941D90)
This is a component of the RivaTuner/EVGA Precision/MSI Afterburner program and must be uninstalled immediately!

I'd also update these drivers (at least those from 2009):
OLDER DRIVERS PRESENT IN THE DUMP FILES
- Create a System Restore Point prior to doing any of this. DO NOT mess with the drivers themselves - leave the Windows\System32\drivers directory alone unless we specifically direct you to it!
- Please update these drivers from the device manufacturer's website - or uninstall them from your system. Reference links are included below.
- DO NOT use Windows Update or the Update Drivers function of Device Manager.
- Please feel free to post back about any drivers that you are having difficulty locating.
- Windows Update exceptions may be noted below for Windows drivers:
Quote:
Code:

jraid.sys     Wed Nov 24 22:27:17 2010 (4CEDD795)
aswSnx.SYS    Mon Jul 04 07:36:55 2011 (4E11A5D7)
usbfilter.sys Wed Dec 15 05:34:49 2010 (4D0899C9)
amdiox64.sys  Thu Feb 18 10:17:53 2010 (4B7D5A21)
AtihdW76.sys  Tue Jun 07 06:34:39 2011 (4DEDFEBF)
lvuvc64.sys   Wed Oct 07 04:28:44 2009 (4ACC513C)
lvrs64.sys    Wed Oct 07 04:27:59 2009 (4ACC510F)
ALSysIO64.sys Sun Apr 19 15:41:04 2009 (49EB7E50)
RTCore64.sys  Wed May 25 02:39:12 2005 (42941D90)
aswFsBlk.SYS  Mon Jul 04 07:32:13 2011 (4E11A4BD)
amd_xata.sys  Fri Mar 04 15:45:44 2011 (4D714F78)
aswMonFlt.sys Mon Jul 04 07:32:23 2011 (4E11A4C7)
http://www.carrona.org/dvrref.html#jraid.sys
http://www.carrona.org/dvrref.html#aswSnx.SYS
http://www.carrona.org/dvrref.html#usbfilter.sys
http://www.carrona.org/dvrref.html#amdiox64.sys
http://www.carrona.org/dvrref.html#AtihdW76.sys
http://www.carrona.org/dvrref.html#lvuvc64.sys
http://www.carrona.org/dvrref.html#lvrs64.sys
http://www.carrona.org/dvrref.html#ALSysIO64.sys
http://www.carrona.org/dvrref.html#RTCore64.sys
http://www.carrona.org/dvrref.html#aswFsBlk.SYS
http://www.carrona.org/dvrref.html#aswMonFlt.sys
BSOD BUGCHECK SUMMARY
Code:

Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\072511-12573-01.dmp]
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Sun Jul 24 21:57:46.696 2011 (UTC - 4:00)
System Uptime: 0 days 1:34:19.898
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+79c8 )
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys
Bugcheck code 00000116
Arguments fffffa80`0a4df4e0 fffff880`045979c8 00000000`00000000 00000000`00000002
BiosVersion = V11.2
BiosReleaseDate = 07/06/2011
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\072411-11996-01.dmp]
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Sun Jul 24 15:00:26.882 2011 (UTC - 4:00)
System Uptime: 0 days 0:18:05.084
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+79c8 )
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys
Bugcheck code 00000116
Arguments fffffa80`09e444e0 fffff880`0b2839c8 00000000`00000000 00000000`00000002
BiosVersion = V11.0
BiosReleaseDate = 05/26/2011
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\072411-12246-01.dmp]
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Sun Jul 24 14:40:04.092 2011 (UTC - 4:00)
System Uptime: 0 days 0:03:42.294
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by : atikmdag.sys ( atikmdag+4d20c )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xA_atikmdag+4d20c
Bugcheck code 0000000A
Arguments ffffffff`ffffffff 00000000`00000002 00000000`00000000 fffff800`02ee5c16
BiosVersion = V11.0
BiosReleaseDate = 05/26/2011
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
  
  
My System SpecsSystem Spec
25 Jul 2011   #3
Mandelman

Windows 7 Ultimate x64 (Service Pack 1)
 
 

thanks for the help.
here is the info file.

Edit: Im using usb mouse and keyboard so im ignoring those. thanks.

Edit 2: I also have uninstalled MSI Afterburner now.
My System SpecsSystem Spec
.

25 Jul 2011   #4
usasma
Microsoft MVP

 
 

Still can't open it. I've seen this a lot when trying to open copies in Francais, but this is the first time that I've seen it with Svenska. Not a big deal. If you can, save the file as a TXT file and upload that.

I'm pretty confident that my diagnosis is correct, so we may not even need it if removing the MSI Afterburner program fixes things.

Good luck!
My System SpecsSystem Spec
25 Jul 2011   #5
Mandelman

Windows 7 Ultimate x64 (Service Pack 1)
 
 

here is the ".txt"
My System SpecsSystem Spec
25 Jul 2011   #6
usasma
Microsoft MVP

 
 

I can't find that the MSI Afterburner program is installed, but have to wonder if the RadeonPro program is what installed the RTCore64.sys driver. Please uninstall the RadeonPro program and see if it removes the driver.
My System SpecsSystem Spec
25 Jul 2011   #7
Mandelman

Windows 7 Ultimate x64 (Service Pack 1)
 
 

I uninstalled Radeon Pro and I cant find that file now. it seem to be removed.

Just now, I got a total shutdown. Like I removed the power supply. I tried to turn it on right away after and it stoped again. Then i waited for 30s and tried again and it worked.
My System SpecsSystem Spec
25 Jul 2011   #8
usasma
Microsoft MVP

 
 

Feel free to skip down to the FurMark test in this list. Run the other tests (starting from the top) as you have time.

I suggest starting all troubleshooting with the following diagnostic tests. They'll save you a lot of time and heartache if there is a hardware failure, and you'll have the disks on hand in case you need them in the future:
Quote:
H/W Diagnostics:
Please start by running these bootable hardware diagnostics:
Memory Diagnostics (read the details at the link)
HD Diagnostic (read the details at the link)

Also, please run one of these free, independent online malware scans to ensure that your current protection hasn't been compromised: Free Online AntiMalware Resources (read the details at the link)
Then, if the above tests pass, I'd try these free stress tests:
Quote:
FurMark download site: FurMark: VGA Stress Test, Graphics Card and GPU Stability Test, Burn-in Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net
FurMark Setup:
- If you have more than one GPU, select Multi-GPU during setup
- In the Run mode box, select "Stability Test" and "Log GPU Temperature"
Click "Go" to start the test
- Run the test until the GPU temperature maxes out - or until you start having problems (whichever comes first).
NOTE: Set the alarm to go off at 90บC. Then watch the system from that point on. If the system doesn't display a temperature, watch it constantly and turn it off at the first sign of video problems. DO NOT leave it it unmonitored, it can DAMAGE your video card!!!
- Click "Quit" to exit
Quote:
Prime95 download site: Free Software - GIMPS
Prime95 Setup:
- extract the contents of the zip file to a location of your choice
- double click on the executable file
- select "Just stress testing"
- select the "Blend" test. If you've already run MemTest overnight please run the "Small FFTs" test instead. (run all 3 if you find a problem and note how long it takes to error out with each)
- "Number of torture test threads to run" should equal the number of CPU's times 2 (if you're using hyperthreading).
The easiest way to figure this out is to go to Task Manager...Performance tab - and see the number of boxes under CPU Usage History
Then run the test for 6 to 24 hours - or until you get errors (whichever comes first).
This won't necessarily crash the system - but check the output in the test window for errors.
The Test selection box and the stress.txt file describes what components that the program stresses.
More details on the use of this test: Torture test your CPU with Prime95
Quote:
More Video Stress Tests:
1. Thanks to VirGnarus for finding this test: https://simtk.org/home/memtest
2. Two other video stress tests (may be more stressful than FurMark):
Video Memory stress Test - http://nvworld.ru/utilities/vmt/
Artifact Locator - http://nvworld.ru/utilities/alocator/
Sorry, but I don't read the language that this website is made in.
3. Another interesting test that came to my attention: Download - OCCT Website english
USE AT YOUR OWN RISK - the program doesn't have a whole bunch of safety features to protect you from yourself!
My System SpecsSystem Spec
25 Jul 2011   #9
usasma
Microsoft MVP

 
 

dup
My System SpecsSystem Spec
25 Jul 2011   #10
Mandelman

Windows 7 Ultimate x64 (Service Pack 1)
 
 

Did the Furmark. it didnt save my log anywhere. :S I did it for 10 mins high temp 89'C nothing strange happend.

(moving on to next test)
My System SpecsSystem Spec
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