Windows has recovered from an unexpected shutdown


  1. Posts : 2
    Windows 7 Home Premium 64 bit
       #1

    Windows has recovered from an unexpected shutdown


    Hi Everyone,
    I keep getting the error message Windows has recovered from an unexpected shutdown. This usually happens after the computer is put to sleep or shutdown. I have been looking through the forums, but I think I need some help with this. I have tried to attach the DMP file to this post but it keeps telling me that I don't have permission (access denied).

    Here is the error message;

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.768.3
    Locale ID: 3081

    Additional information about the problem:
    BCCode: a
    BCP1: 0000000000002C38
    BCP2: 0000000000000002
    BCP3: 0000000000000001
    BCP4: FFFFF800034CD365
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\072611-42759-01.dmp
    C:\Users\[username]\AppData\Local\Temp\WER-269803-0.sysdata.xml

    Read our privacy statement online:
    Windows 7 Privacy Statement - Microsoft Windows

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt

    Any help is appreciated!
      My Computer


  2. Posts : 6,668
    Windows 7 x64
       #2

    you must zip the dump file before attaching it
    Screenshots and Files - Upload and Post in Seven Forums
      My Computer


  3. Posts : 2
    Windows 7 Home Premium 64 bit
    Thread Starter
       #3

    Thanks for looking at the post, Maguscreed. Unfortunately I havent been able to zip or open the DMP file. I keep getting access denied errors. I have tried moving the DMP file to the desktop and changing it's permissions/ownership but no luck. I even tried to install a reg edit tool (Take Ownership Shortcut) that allows me to take ownership but never saw the "Take ownership" command appear in the right click menu. I also tried disabling the UAC but that didn't work either.

    I seem to be stuck! Any ideas?
      My Computer


 

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