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Windows 7: BSOD: STOP: 0x00000124

18 Aug 2011   #21
Darksider94

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I used the error checking thing in option one here: Disk Check

I'm running the mini dump compiler thing right now.


My System SpecsSystem Spec
.
18 Aug 2011   #22
Dave76

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

D/L and run Western Digital Lifeguard – Quick Test and Extended Test.

Run this on all WD HDDs, if you have other manufacturers HDDs find their diag tools or tell me the brand and I'll give you a link.
My System SpecsSystem Spec
18 Aug 2011   #23
Darksider94

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by Dave76 View Post
D/L and run Western Digital Lifeguard – Quick Test and Extended Test.

Run this on all WD HDDs, if you have other manufacturers HDDs find their diag tools or tell me the brand and I'll give you a link.
For my HDD in my computer? Or my external. If the external, it's not the problem b/c i never even have it turned on or plugged in other than for backups.

Also, the mini dump compiler is still running. It SHOULD NOT be taking close to 2 hours now for this when it only took minutes a few days ago.

All the sudden for the past few days, my computer has been booting slowly and been running really slow as well and also freezing up for like 10 seconds at a time sometimes as well.

Edit: IT'S DONE AT LAST. Finally. It's now attached to this post.
My System SpecsSystem Spec
.

18 Aug 2011   #24
Darksider94

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I just got off the phone with Dell after a 3 hour conversation with a hardware support guy and then a software support guy.
According to the hardware guy, it's not due to hardware trouble. He then put me through to the software guy. He told me that he can help me find the problem if i buy an $80 solution center contract for dell because it deals with 3rd party software. He believes it definitely a driver. He said that if i didn't buy the contract, he couldn't help me and that I should just reinstall windows completely.

I think i may just go ahead and reinstall it and see what happens.
My System SpecsSystem Spec
19 Aug 2011   #25
Dave76

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

You can test your internal HDD for now, run the test on the external next time you use it.
From the information below I would run the WD Lifeguard tests right after making a backup of your HDD.
You may loose all your data if the HDD fails.

What did the Dell hardware rep tell you?
Did you tell him about the 0x124 BSoD?
Did he ask you to do any tests?

Both your last crashes were the same as before.
STOP 0x00000124: WHEA_UNCORRECTABLE_ERROR
Usual causes: Hardware, Incompatibility, May be driver corruption
This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).

Go to the Dell website and update these drivers.
Older drivers can cause crashes with Windows 7.
I will list alternative manufacturer sites if Dell doesn't have current drivers.
Delete any program listed for testing purposes, if they don't have a new software version or newer driver.
Any Driver with a date before 2009 is going to cause trouble with Windows 7, you need to update or remove the associated programs.

Quote:
BCM42RLY.sys Wed Nov 12 11:07:24 2008: Broadcom iLine10(tm) PCI Network Adapter http://www.broadcom.com/support/

bcmwl664.sys Thu Oct 23 08:41:31 2008: Broadcom 802.11g Network Adapter - Dell Wireless 1390 WLAN Mini-Card http://www.broadcom.com/support/

e1y60x64 e1y60x64.sys Tue Aug 19 05:45:05 2008 : Intel(R) 82567LM Gigabit Network Connection http://downloadcenter.intel.com/Default.aspx

MarvinBus64.sys Sat Sep 24 05:17:03 2005: likely a part of Pinnacle Studio's Marvin Bus http://www.pinnaclesys.com/PublicSit...viewDownload=1

packet.sys Thu Jun 19 05:48:52 2008: WebWatcher likely from SingleClick Systems use Google search - numerous companies w/this name

PxHlpa64.sys Thu Mar 13 09:58:17 2008: Sonic CD/DVD driver (used by many different CD/DVD programs)

teamviewervpn teamviewervpn.sys Thu Dec 13 17:22:09 2007: TeamViewerVPN Network Adapter http://support.teamviewer.com/index....3&languageid=1

System event logs:

This could be due to the old Broadcom drivers.
There are a lot of these.
Code:
Event[1177]:
  Log Name: System
  Source: Service Control Manager
  Date: 2011-08-18T08:17:23.186
  Event ID: 7000
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Roger-PC2
  Description: 
The Steam Client Service service failed to start due to the following error: 
The service did not respond to the start or control request in a timely fashion.

Event[1178]:
  Log Name: System
  Source: Service Control Manager
  Date: 2011-08-18T08:17:23.185
  Event ID: 7009
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Roger-PC2
  Description: 
A timeout was reached (120000 milliseconds) while waiting for the Steam Client Service service to connect.
Another one that can be caused by the Broadcom drivers.
There are a lot of these also.
Code:
Event[3302]:
  Log Name: System
  Source: Service Control Manager
  Date: 2011-08-17T11:24:06.500
  Event ID: 7001
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Roger-PC2
  Description: 
The Computer Browser service depends on the Server service which failed to start because of the following error: 
The dependency service or group failed to start.
This is blaming a CPU core failure.
Several of these.
Code:
Event[9347]:
  Log Name: System
  Source: Microsoft-Windows-WHEA-Logger
  Date: 2011-08-16T00:55:57.436
  Event ID: 18
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: N/A
  User: S-1-5-19
  User Name: NT AUTHORITY\LOCAL SERVICE
  Computer: Roger-PC2
  Description: 
A fatal hardware error has occurred.

Reported by component: Processor Core
Error Source: Machine Check Exception
Error Type: Cache Hierarchy Error
Processor ID: 6
The details view of this entry contains further information.
The Broadcom driver again.
Code:
Event[9483]:
  Log Name: System
  Source: Service Control Manager
  Date: 2011-08-16T00:46:45.601
  Event ID: 7034
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Roger-PC2
  Description: 
The Advanced Networking Service service terminated unexpectedly.  It has done this 1 time(s).

HDD error.
Make sure you have your data backed up, if the HDD fails you may loose all data on the hard drive.
D/L and run Western Digital Lifeguard – Quick Test and Extended Test.
34 of these, one after the other, run the HDD diag.
Many more after these.
Code:
Event[10566]:
  Log Name: System
  Source: Ntfs
  Date: 2011-08-15T23:16:28.184
  Event ID: 55
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Roger-PC2
  Description: 
The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume OS.
This one could be due to a bad HDD.
Code:
Event[11395]:
  Log Name: System
  Source: Service Control Manager
  Date: 2011-08-15T22:24:15.937
  Event ID: 7026
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Roger-PC2
  Description: 
The following boot-start or system-start driver(s) failed to load: 
AFD
aswRdr
aswSnx
aswSP
aswTdi
DfsC
discache
NetBIOS
NetBT
nsiproxy
Psched
rdbss
spldr
tdx
Wanarpv6
WfpLwf
Code:
Event[11406]:
  Log Name: System
  Source: Service Control Manager
  Date: 2011-08-15T22:24:11.912
  Event ID: 7001
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Roger-PC2
  Description: 
The Network Store Interface Service service depends on the NSI proxy service driver. service which failed to start because of the following error: 
A device attached to the system is not functioning.

Event[11407]:
  Log Name: System
  Source: Service Control Manager
  Date: 2011-08-15T22:24:11.912
  Event ID: 7001
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Roger-PC2
  Description: 
The TCP/IP NetBIOS Helper service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error: 
A device attached to the system is not functioning.

Event[11408]:
  Log Name: System
  Source: Service Control Manager
  Date: 2011-08-15T22:24:11.912
  Event ID: 7001
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Roger-PC2
  Description: 
The DNS Client service depends on the NetIO Legacy TDI Support Driver service which failed to start because of the following error: 
A device attached to the system is not functioning.
My System SpecsSystem Spec
19 Aug 2011   #26
Darksider94

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

The first rep took control of my pc and started running tests. He told me it wasn't hardware related, so he put me through to a software guy. That guy said it's because of my upgrade from Vista to 7 and that something isn't compatible. He started running the sfc /scannow thing for me, which came back with no errors.
Would i be able to just use Driver Genius to update the needed drivers?
My System SpecsSystem Spec
20 Aug 2011   #27
Dave76

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

There are no programs that load drivers for you very well. These types of programs are not recommended.

It is best to learn how and where to find them.

Most of your drivers can be found on the Dell Drivers and Download site:
Dell Studio XPS 435MT Drivers & Downloads
Bookmark this link for future reference.

Use one of these system specs free programs to identify your components.

SIW - System Information for Windows - This is a very thorough software and hardware program, spend a little time and this will tell you everything about your computer. After a short time you will be able to quickly find what you are looking for.

Speccy Free System information Utility - Good program, fairly simple layout, not as many details as the program above.

System Info - See Your System Specs - A quick list of your system specs.

Dont Know What Hardware You Have..?? - Information on CPUZ and GPUZ.


Your first step is to run Western Digital Lifeguard – Quick Test and Extended Test.
If your HDD is failing you need to backup your data, Macruim Reflect, is a good free program for Image Backups.

Next I would recommend updating all your drivers, remove programs if they don't have newer drivers. This is for testing purposes, if your system is stable then you will know what caused the instability. You can add these programs back after testing, one by one and see if they cause crashes. You can also get alternative programs. There are many free programs that are very good.
Here is an on-going list of Seven Forums recommended free programs.
FREE Great Programs for Window 7

Have you been checking your temperatures?
Use Real Temp , to check the CPU temps when at idle, under load and/or testing.
Let us know the minimum and maximum temps you get.
An over heating CPU can cause a lot of problems, make sure all the cores are below 72.9°C
Intel® Core™ i7-920 Processor

Let me know the reults of the HDD test.
My System SpecsSystem Spec
21 Aug 2011   #28
Darksider94

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Yeah. The temps seem normal.

I haven't been able to run the hdd test yet because I haven't been able to back up the pc yet. I should be backing up and running the test today. If it turns out being fine, I'm going to be reinstalling windows tomorrow.
I plan on using windows easy transfer when I reinstall windows.

We've unplugged any extra non essential peripherals. That hasnt fixed the issue, but it has sped up the pc very slightly. It's been really slow for the past week now, so speeding it up alittle is good. It's also been freezing for 5 to 10 seconds at a time aswell.

Also, if it helps, the pc has also bsod before we've even gotten a chanc to choose a user and logon.

We've also been uninstallin programs that we don't need ATM before we do the backup and maybe to see if heyre causin the problems.

Edit: well, after 4 attempts of trying to back up the machine, it continues to bsod partway through.
My System SpecsSystem Spec
22 Aug 2011   #29
Dave76

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

Can you tell me what the idle temps are?
My System SpecsSystem Spec
22 Aug 2011   #30
Darksider94

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Right now, it's ranging from 60-67 C. I'm doing some browsing and such. Although, under load, it goes up to like 75/76.
It's high right now is 70 and low is 56.

I'll have to let the computer sit at the desktop for a bit and see what the temp goes to.

Edit: I'm manually backing stuff up right now. Pretty much only the user folders which contains all the important stuff.
My System SpecsSystem Spec
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