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Windows 7: BSOD issue... any help appreciated

28 Jul 2011   #1
messier83

Win Home Premium 64bit
 
 
BSOD issue... any help appreciated

Hi all,

Put together a new system a couple of months ago and have been getting sporadic blue screen errors. These occur either both at startup and during use. I had one the other day immediately after unplugging my Usb soundcard. For a while i had this blamed on my Graphics card - i think after reading a thread somewhere else, so yesterday I removed the card and attached a single monitor straight to the motherboard... This morning bsod with my coffee! (always leaves a bitter taste)

I've included the requested file (see attached)

Any help greatly appreciated.


My System SpecsSystem Spec
.
29 Jul 2011   #2
MvdB

Windows 7 64b Ultimate
 
 

Hello messier83, welcome to SF!

Regretfully, there is no dump file in there. Please see:
Quote:
To ensure minidumps are enabled:

Dump Files - Configure Windows to Create on BSOD

Go to Start, in the Search Box type: sysdm.cpl, press Enter.
Under the Advanced tab, click on the Startup and Recovery Settings... button.
Ensure that Automatically restart is unchecked.
Under the Write Debugging Information header
Select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
OK your way out.
Reboot if changes have been made.
You are running SmartDocter and it appears to have crashed at least twice.
If you are OC-ing with it and not just monitoring temps, please go back to default values. Once stable and the cause is found, you can always go back to OC-ing...


You have multiple warnings on Windows Updates:
Quote:
Please also go to your Maintenance Center and check the Windows Update status. Make sure you are up to date, do them one by one manually if needed. If you need to reset: Windows Update - Reset
My System SpecsSystem Spec
29 Jul 2011   #3
messier83

Win Home Premium 64bit
 
 

Hello MvdB,

Thanks for your reply,

I've followed your instructions, so minidumps should now be enabled and windows is now fully up to date. Do I now have to wait until another Bsod and then repost the data?

As for smartdoctor, I am not using the Asus card at the moment so have removed smartdoctor. I never used it to overclock the graphics card though.
My System SpecsSystem Spec
.

29 Jul 2011   #4
MvdB

Windows 7 64b Ultimate
 
 

Ok, great. Now, if your BSOD is not something you can easily trigger... we just wait. Please post back any news / results! Have a great weekend.
My System SpecsSystem Spec
03 Aug 2011   #5
messier83

Win Home Premium 64bit
 
 

Ok. Been a bit of a wait for this to happen, but just had two in a row.

I've followed instructions, so hopefully everything is there this time.

Thanks for your time.
My System SpecsSystem Spec
03 Aug 2011   #6
MvdB

Windows 7 64b Ultimate
 
 

I am not 100% sure but you still seem to have old tweaking stuff for your Graphics card on that is crashing:
HTML Code:
01/08/2011 23:02    Application Error    Faulting application name: Max.exe, version: 5.1.8.45300, time stamp: 0x4d91ec6c
Faulting module name: Max.exe, version: 5.1.8.45300, time stamp: 0x4d91ec6c
Exception code: 0xc0000005
Fault offset: 0x00096ab6
Faulting process id: 0x1454
Faulting application start time: 0x01cc509d759ef8d9
Faulting application path: G:\Audio Programs\Max 5\Max.exe
Faulting module path: G:\Audio Programs\Max 5\Max.exe
Report Id: 46e57c10-bc92-11e0-b751-f46d04448b75
Max.exe should be a part of Nvidia software package for overclocking. So my guess is, you are still OC-ing without knowing.

Also I expect you still have problems in your Devices screen (yellow excl mark?)
HTML Code:
ASUS Bluetooth    USB\VID_0B05&PID_179C\6&DF2EE03&0&7    This device cannot start.
As a test, disable this bluetooth device.

Your last dumps however, blames a RAID/HDD driver mv91xx.sys
You seem to have a combi of HDD drivers that come from different suppliers. That might mean that it is not wise to get individual drivers from each manufacturer. Beter to go to mobo manufacturer and get the latest HDD drivers (and maybe chipset) for your specific mobo from there.
My System SpecsSystem Spec
03 Aug 2011   #7
messier83

Win Home Premium 64bit
 
 

Hello again MvdB,

Thanks for checking this out again. It's interesting stuff - Max.exe is actually the software Max/msp:

Max Cycling 74

I use this all the time, so it's a bit disconcerting that it might be part of the problem.

However, I think the real problem is the HDD drivers, The motherboard I own (P8Z68-V PRO) has four 6gb Sata ports, 2 of them are Intel chipset and the other 2 are Marvell. I've been using the OCZ SSD's on the Marvell ports, so maybe I should switch them to the Intel ones. After a quick search I see there are Bsod issues related to this all over the Asus forum pages, so it makes ense that that's the problem.

I'll do this, and try to fix the bluetooth issue (Perhaps I can re-install the drivers?) then see what happens.....
My System SpecsSystem Spec
03 Aug 2011   #8
MvdB

Windows 7 64b Ultimate
 
 

Thx for posting back... there are many Max.exe... yours gave a problem and I had to guess what the origin was... nvidia uses a max.exe, I had not counted on yours... You are right about the HDD being a higher prio problem. In fact if that is messed up, the logs could inadvertently claim any 'current executable"to be at fault whilst in truth it is the Hard disk (driver). Good luck on that and please post results...
My System SpecsSystem Spec
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 BSOD issue... any help appreciated




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