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BSOD on Dell l502x notebook, BAD_POOL_CALLER
Hi I am experiencing BSOD on notebook wake-up every second time.
I am running Windows 7 x64.
Any help much appreciated.
Regards
Hi I am experiencing BSOD on notebook wake-up every second time.
I am running Windows 7 x64.
Any help much appreciated.
Regards
Hotspot shield is the cause, please remove it
Please remove any CD virtualization programs such as Daemon Tools and Alcohol 120%. They use a driver, found in your dmp, sptd.sys, that is notorious for causing BSODs. Use this SPTD uninstaller when you're done: DuplexSecure - Downloads
You can use MagicDisc as an alternative.
Code:sptd.sys fffff880`0101d000 fffff880`0117f000 0x00162000 0x4ceba9d9 23/11/2010 15:47:37Code:BugCheck C2, {7, 109b, 444000a, fffffa800be2ebd0} Unable to load image \SystemRoot\system32\DRIVERS\HssDrv.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for HssDrv.sys *** ERROR: Module load completed but symbols could not be loaded for HssDrv.sys GetPointerFromAddress: unable to read from fffff800032c6100 Probably caused by : HssDrv.sys ( HssDrv+2bac )Code:******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* BAD_POOL_CALLER (c2) The current thread is making a bad pool request. Typically this is at a bad IRQL level or double freeing the same allocation, etc. Arguments: Arg1: 0000000000000007, Attempt to free pool which was already freed Arg2: 000000000000109b, (reserved) Arg3: 0000000004440000, Memory contents of the pool block Arg4: fffffa800cd70010, Address of the block of pool being deallocated Debugging Details: ------------------ POOL_ADDRESS: fffffa800cd70010 FREED_POOL_TAG: aPmI BUGCHECK_STR: 0xc2_7_aPmI CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT PROCESS_NAME: System CURRENT_IRQL: 0 LAST_CONTROL_TRANSFER: from fffff800031bfbe9 to fffff80003094d00 STACK_TEXT: fffff880`03577fc8 fffff800`031bfbe9 : 00000000`000000c2 00000000`00000007 00000000`0000109b 00000000`04440000 : nt!KeBugCheckEx fffff880`03577fd0 fffff880`016e9195 : 00000000`00000000 00000000`00000000 00000000`6370444e 00000000`00000000 : nt!ExDeferredFreePool+0x1201 fffff880`03578080 fffff880`06628bac : fffff880`035782c0 fffffa80`085dd018 fffffa80`085dd018 fffffa80`085dd018 : ndis!NdisFreeMemory+0x15 fffff880`035780b0 fffff880`035782c0 : fffffa80`085dd018 fffffa80`085dd018 fffffa80`085dd018 fffff880`06632100 : HssDrv+0x2bac fffff880`035780b8 fffffa80`085dd018 : fffffa80`085dd018 fffffa80`085dd018 fffff880`06632100 00000000`00000004 : 0xfffff880`035782c0 fffff880`035780c0 fffffa80`085dd018 : fffffa80`085dd018 fffff880`06632100 00000000`00000004 fffffa80`08577cf0 : 0xfffffa80`085dd018 fffff880`035780c8 fffffa80`085dd018 : fffff880`06632100 00000000`00000004 fffffa80`08577cf0 fffffa80`0cd70010 : 0xfffffa80`085dd018 fffff880`035780d0 fffff880`06632100 : 00000000`00000004 fffffa80`08577cf0 fffffa80`0cd70010 fffffa80`085dd018 : 0xfffffa80`085dd018 fffff880`035780d8 00000000`00000004 : fffffa80`08577cf0 fffffa80`0cd70010 fffffa80`085dd018 fffffa80`00000000 : HssDrv+0xc100 fffff880`035780e0 fffffa80`08577cf0 : fffffa80`0cd70010 fffffa80`085dd018 fffffa80`00000000 00000000`00000000 : 0x4 fffff880`035780e8 fffffa80`0cd70010 : fffffa80`085dd018 fffffa80`00000000 00000000`00000000 fffff880`016e8723 : 0xfffffa80`08577cf0 fffff880`035780f0 fffffa80`085dd018 : fffffa80`00000000 00000000`00000000 fffff880`016e8723 00000000`00000000 : 0xfffffa80`0cd70010 fffff880`035780f8 fffffa80`00000000 : 00000000`00000000 fffff880`016e8723 00000000`00000000 fffffa80`0cd70010 : 0xfffffa80`085dd018 fffff880`03578100 00000000`00000000 : fffff880`016e8723 00000000`00000000 fffffa80`0cd70010 fffffa80`09475ec8 : 0xfffffa80`00000000 STACK_COMMAND: kb FOLLOWUP_IP: HssDrv+2bac fffff880`06628bac ?? ??? SYMBOL_STACK_INDEX: 3 SYMBOL_NAME: HssDrv+2bac FOLLOWUP_NAME: MachineOwner MODULE_NAME: HssDrv IMAGE_NAME: HssDrv.sys DEBUG_FLR_IMAGE_TIMESTAMP: 4c7fe31b FAILURE_BUCKET_ID: X64_0xc2_7_aPmI_HssDrv+2bac BUCKET_ID: X64_0xc2_7_aPmI_HssDrv+2bac Followup: MachineOwner ---------
Thanks a lot for your answer. But have you looked at the latest dump file from the zip file I attached? I googled few days ago about sptd.sys and uninstalled daemon tools, but the problem persisted and today minutes before posting here I had another BSOD
Great. I have removed it (it was Expat shield to be precise) thanks once again!