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Windows 7: BSOD in new intel computer

30 Jul 2011   #1
spaciousmind

Windows 7 home premium 64 bit
 
 
BSOD in new intel computer

windows 7 home premium 64bit

Just started getting this blue screen of death for the first time on my new computer (couple of months old).

The only thing that changed today was that I installed skype. Could this be causing this issue?

This is happening quite frequently so any help would be greatly appreciated, Thanks!


My System SpecsSystem Spec
.
30 Jul 2011   #2
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

do me a favor and download and install the top item on this page.
Ralink corp.

please tell me if there is any issue with running that installer.

Code:
Probably caused by : netr7364.sys ( netr7364+37b5f )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WDF_VIOLATION (10d)
The Kernel-Mode Driver Framework was notified that Windows detected an error
in a framework-based driver. In general, the dump file will yield additional
information about the driver that caused this bug check.
Arguments:
Arg1: 0000000000000005, A framework object handle of the incorrect type was passed to
    a framework object method.
Arg2: 0000000000000000, The handle value passed in.
Arg3: 0000000000001203, Reserved.
Arg4: fffffa8005f77010, Reserved.

Debugging Details:
------------------


BUGCHECK_STR:  0x10D_5

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff88000e15e6f to fffff80002c88d00

STACK_TEXT:  
fffff880`05ba76e8 fffff880`00e15e6f : 00000000`0000010d 00000000`00000005 00000000`00000000 00000000`00001203 : nt!KeBugCheckEx
fffff880`05ba76f0 fffff880`068cfb5f : fffffa80`039a8f28 fffffa80`00000000 fffffa80`00000000 00000000`00000000 : Wdf01000!imp_WdfUsbTargetPipeResetSynchronously+0x5f
fffff880`05ba7960 fffffa80`039a8f28 : fffffa80`00000000 fffffa80`00000000 00000000`00000000 fffffa80`05f56b60 : netr7364+0x37b5f
fffff880`05ba7968 fffffa80`00000000 : fffffa80`00000000 00000000`00000000 fffffa80`05f56b60 fffff880`068d1e75 : 0xfffffa80`039a8f28
fffff880`05ba7970 fffffa80`00000000 : 00000000`00000000 fffffa80`05f56b60 fffff880`068d1e75 00000000`00000000 : 0xfffffa80`00000000
fffff880`05ba7978 00000000`00000000 : fffffa80`05f56b60 fffff880`068d1e75 00000000`00000000 00000000`00000000 : 0xfffffa80`00000000


STACK_COMMAND:  kb

FOLLOWUP_IP: 
netr7364+37b5f
fffff880`068cfb5f ??              ???

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  netr7364+37b5f

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: netr7364

IMAGE_NAME:  netr7364.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  49b9cf44

FAILURE_BUCKET_ID:  X64_0x10D_5_netr7364+37b5f

BUCKET_ID:  X64_0x10D_5_netr7364+37b5f

Followup: MachineOwner
---------
My System SpecsSystem Spec
30 Jul 2011   #3
spaciousmind

Windows 7 home premium 64 bit
 
 

Thanks, so do you think the problem was the usb wireless adaptor driver?

Anyway I got that ralink program, it installed fine, I dont understand how having another icon for my connection can help matters, but it hasn't crashed again since.

Will monitor it over the next day or so and report back if it happens again. . . .
My System SpecsSystem Spec
.

30 Jul 2011   #4
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

spaciousmind,
What you did was install the latest Ralink 802.11 USB Wireless Adapter Driver.

Look at the top line of the output from WinDbg where you see that the probable cause is netr7364.sys. That's a Ralink product. You now have the latest and greatest from RaLink.
My System SpecsSystem Spec
30 Jul 2011   #5
spaciousmind

Windows 7 home premium 64 bit
 
 

Ahh I see, always had trouble finding the right drivers for that damn thing as its just a generic product and seems to be made by 100 different companies.

After moving to windows 7 I just assumed that it would find the correct drivers and update them automatically, but I guess not!

just out of interest which particular output file was it that you found that information in? so I might be able to diagnose a problem myself in the future

thanks guys for all your help!
My System SpecsSystem Spec
30 Jul 2011   #6
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Quote:
just out of interest which particular output file was it that you found that information in?

the word "that" needs clarification. Thanks
My System SpecsSystem Spec
30 Jul 2011   #7
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

Quote   Quote: Originally Posted by spaciousmind View Post
Ahh I see, always had trouble finding the right drivers for that damn thing as its just a generic product and seems to be made by 100 different companies.

After moving to windows 7 I just assumed that it would find the correct drivers and update them automatically, but I guess not!

just out of interest which particular output file was it that you found that information in? so I might be able to diagnose a problem myself in the future

thanks guys for all your help!
The thing you installed included both an application (which you can completely ignore) and a driver (which is what I think you needed)
My System SpecsSystem Spec
30 Jul 2011   #8
spaciousmind

Windows 7 home premium 64 bit
 
 

Quote   Quote: Originally Posted by karlsnooks View Post
Quote:
just out of interest which particular output file was it that you found that information in?
the word "that" needs clarification. Thanks
oh I just mean where to find the actual info about the problem, mainly this stuff :
Prprobably caused by : netr7364.sys ( netr7364+37b5f )
Quote   Quote: Originally Posted by Maguscreed View Post
The thing you installed included both an application (which you can completely ignore) and a driver (which is what I think you needed)
aha, yeah it seemed to have done the trick. I guess I can uninstall the application part then.

Thanks!
My System SpecsSystem Spec
30 Jul 2011   #9
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Install and run WinDbg on the dump.

Now that was easy to say, but there are several steps between the I of install and the p of dump.

sometimes, this little simple program will do the job, but I didn't try it on your .dmp file.
Blue screen of death (STOP error) information in dump files.
My System SpecsSystem Spec
30 Jul 2011   #10
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

personally I would just delete the desktop icon and pretend it wasn't there. I wouldn't mess with it now that it's working.
My System SpecsSystem Spec
Reply

 BSOD in new intel computer




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