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Windows 7: Computer freezes and BSOD

03 Aug 2011   #11
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Billaye,
I'm getting ready to look at your dumps and see if I can gain an insight into your problem.

In the meantime, the following info may just enable us to fix the problem by getting troublemakers out of the way.

=========================================

LIST OF STARTUP AND INSTALLED PROGRAMS USING CCLEANER


STARTUP PROGRAMS
CCleaner | Tools icon | Startup button | click on Save to text file button (bottom right side)

Using the PAPER CLIP icon in the top panel of a Message Reply window, attach the startup.txt file generated by CCleaner.

INSTALLED PROGRAMS
CCleaner | Tools icon | Uninstall button | click on Save to text file button (bottom right side)

Using the PAPER CLIP icon in the top panel of a Message Reply window, attach the install.txt file generated by CCleaner.

==========================================

==========================================

Is your Win 7 up-to-date? This is always an imperative. Do not 2nd guess Microsoft. Install all critical updates. Install all important updates. Install all optional updates. Win 7 is not XP. Install all.

Let's make sure that your other critical programs are up-to-date.

Download, install, and run Secunia Personal Security Inspector. I use this program myself to make sure that I've not missed an important update for my non-ms software.

Secunia Personal Software Inspector (PSI) - Introduction


My System SpecsSystem Spec
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03 Aug 2011   #12
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Billaye,

So far I've not been able to located the source of your problem from the dumps. This could be due to my incompetence, doubtful as that may be.

First I'm going to await the other info from you. We still have such thngs as a full scan by the Microsoft System Sweeper, which has more than once cured problems. Also we can turn on the driver verifier and hope that the verifier results in an enty in the event log to help us.

Have you ever taken a look at the event viewer output?

Run EVENTWVR.MSC will get you to the event viewer. once there and after waiting for the the center part to populate, you are interested in recent CRITICAL events. the event viewer can sometimes point you in the correct direction and if you are really lucky, even indicate the true source of the problem.
My System SpecsSystem Spec
04 Aug 2011   #13
Billaye

MS Windows 7 Ultimate 64-bit SP1
 
 

ok i have done what you asked

i have updated the required update and the txt files are included in my reply

i dont know how to use event viewer, but there is a reported CRITCAL event saying that the computer
Quote:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.


My System SpecsSystem Spec
.

04 Aug 2011   #14
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Billaye,
Please perform a full scan by the Microsoft System Sweeper.

This is the most important step to be taken.
My System SpecsSystem Spec
04 Aug 2011   #15
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Please uncheck everything in the startup tab of msconfig.
My System SpecsSystem Spec
04 Aug 2011   #16
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

yoaur "synthesia" program doies not show a publisher. One should be extremely skeptical concerning programs that do not list the publisher.

I tried to research the program but google showed a couple of different programs with that name.

Since you are having video related problems, I would uninstall the codecs from Shark007.

If after the sweep, and performing these measures, you are still having problems then uninstall vlc. Shouldn't be necessary but something is causing your problems.

If after all of this, I'm assuming that you have tested the memory with memtest86+, then then only thing left is a reinstall.
My System SpecsSystem Spec
05 Aug 2011   #17
Billaye

MS Windows 7 Ultimate 64-bit SP1
 
 

soooo

i jus did a ram test using memtest86+ , and theres soo many errors above 20k errors

i dont know why this is happening becuz wen i tested the ram on a different computer it works fine

so now im guessing its the motherboard???
My System SpecsSystem Spec
05 Aug 2011   #18
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Remove the ram.

Reseat the ram. do this one stick at a time. Test after inserting the stick.

If the stick does not pass, try another ram slot. keep going until you have tested the 1st ram stick in all slots.

Now completely remove the first ram stick.

Insert another ram stick and do the same thing.

You get the idea. You will be testing the ram-one stick at a time and testing in all of the slots.

Of course, a shortcut for all of this if the trouble is simply that earlier you inserted a ram stick wrong, is to just reseat the ram where it is and see if all is well.
My System SpecsSystem Spec
06 Aug 2011   #19
Billaye

MS Windows 7 Ultimate 64-bit SP1
 
 

yeah it was one of the sticks


faulty ram stick could not store any ram

bought of them were faulty, i baught two new sticks and its working fine atm no reports of freeze of bsod

thanks for your ongoing support =DD
My System SpecsSystem Spec
06 Aug 2011   #20
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

billaye,
Thanks for getting back with the solution and glad to be assistance,
My System SpecsSystem Spec
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