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Windows 7: BSODs after Sleep, related to USB (I think), I know how to reproduce

02 Aug 2011   #11
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

great!

Hope that one of the lurkers can at least hit the zip file for me since I'm busy chasing the use of the PowerDbg module.

Since the time is late here, unless I get a second wind then it'll be tomorrow before I can get back to you.


My System SpecsSystem Spec
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03 Aug 2011   #12
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

alpard,

| MSCONFIG | STARTUP tab |
UNCHECK ALL | RESTART your comuter


This deletes nothinb but does tell win 7 to not run the programs at startup time.


Still working on the others.

Let me know if this brings immediate relief.
My System SpecsSystem Spec
03 Aug 2011   #13
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

alpard,

Dosnload, install and run the Secunia Personal Security Inspector.

this will notify you of the software you have installed that needs to be updated.

This program is fantastic. I use the program myself to make sure that I've not overlooked any updates.

Secunia Personal Software Inspector (PSI) - Introduction
My System SpecsSystem Spec
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03 Aug 2011   #14
alpard78

Windows 7 Professional x64
 
 

After the last time I wrote, the laptop crashed horribly. At some point the boot loader got messed up. I think after one of the BSOD it requested me to check the disk, I let it do it and Windows 7 would get to the flag icon display (black screen) and wouldn't go out of it to get to the desktop. I tried restarting and same thing, would get stuck on the Windows icon.

Long story short (and hours later), I tried the recovery disk and restore, didn't work. It couldn't see the disk or operating system to pull the restore point. So, lucky me, I had made an image of the drive before doing all of this debugging and I loaded that image again.

It's working now. And I actually disabled some of the startup programs that I don't think are useful, not all of them. Especially the IDT Audio tray one, I think there's a big chance on that one. I had another PC where the audio driver was making it crash after Sleep, the HDD would read constantly, everything would freeze and I would have to make a hard reset. The way I caught that one was opening the task manager immediately after Sleep and see which process was locking up the computer, sure enough, it was the audio driver. After uninstalling it and letting Windows use the generic one, never had another problem.

I'll try the same approach here to see if it works.
Please let me know if something else shows up in the Zip files that I attached earlier. If I get another BSOD I'll attach another Zip file later.

Thanks!
-Alvaro
My System SpecsSystem Spec
03 Aug 2011   #15
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Thanks for the update.
My System SpecsSystem Spec
06 Aug 2011   #16
alpard78

Windows 7 Professional x64
 
 

Hi karlsnooks,

So, no news about the files I have uploaded. I have had other BSOD's but for some reason it hasn't been able to collect the minidump files. It's always after Sleep, specially if it's overnight, it does not fail to happen.
I disabled almost all the Startup programs in MSCONFIG and still happens.

Hope to hear some news from your team. I'd really like to kill/disable the driver giving me headaches...

Question: can the hardware get damaged by these occurrences?.

Thanks,
Alvaro
My System SpecsSystem Spec
07 Aug 2011   #17
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Alvaro,

Read this carefully and see if all of the conditions for collecting a minidump exist.

MEMORY DUMPS - REQUIREMENTS


Enable automatic management of the Paging file
WIN + PAUSE/BREAK key combo |
Advanced system settings (left-hand side) |
Advanced tab, Performance section, Settings |
Advanced tab, Virtual Memory section, Change |
checkmark Automatically manage paging file size for all drives |
OK | OK | OK



STARTUP AND RECOVERY SETTINGS
WIN + PAUSE/BREAK key combo |
Advanced system settings (left-hand side) |
Advanced
tab, Startup and Recovery section, Settings |
in the System Failure section, checkmark Write an Event to the system log and checkmark Automatically restart|
Under Write debugging information, select Small memory dump |
in the Small dump directory: box, enter %SystemRoot%\Minidump | OK


If you get a crazy message from Win 7 about your paging file being too small, then just ignore the message since we have already made sure that the paging file is set to be managed by Win 7.

ENABLE THE WINDOWS ERROR REPORTING SERVICE
WIN key | type SERVICES.MSC | ENTER |
Scroll down to Windows Error Reporting Service |
Rt-clk on Windows Error Reporting Service | Properties |
General
tab | for Startup type, choose Automatic |
In Service status, Start button (unless grayed out) | OK


My System SpecsSystem Spec
19 Sep 2011   #18
alpard78

Windows 7 Professional x64
 
 

Hi karlsnooks,

It's been a long time since my last reply. I don't expect you remember the issue with my laptop but please read the thread.

After a long research in Google and not hearing from you or your guys, I found and read many many threads that have anything related to "blue screen after Sleep windows 7" and I came to a conclusion, I think the cause of my problems are a combination of two issues that are work-aroundable, I should say:

1) First issue: When I send my laptop to Sleep (overnight or long enough), the motherboard goes to S3 Sleep and lowers the voltage enough in the RAM sticks (2x 4GB DDR3, 1066MHz) to lose information, so when I wake it up, it is unable to give me a workable desktop and sends me a BSOD. The workaround for this is to Disable the S3 Sleep mode in BIOS, but unfortunately my laptop's BIOS does not have this option anywhere, so I'm stuck. I had to disable any form of Sleep or Hybrid Sleep in Windows 7. I tested Hibernate in several occasions with no failure. The reason? the memory is dumped to the disc, that's why it's still there to be read when I Resume Windows.
2) Issue #2: for some reason, the primary disc (either HDD or SSD) seems to take some time to respond, maybe when the motherboard turns it on it doesn't turn on fast enough and the Intel driver tells me it can't find a bootable disc. The workaround? when I get this message, I hit CTRL+ALT+DEL and then it goes through the BIOS load and then the disc is found and works fine, every time. As if the disc had now enough time to turn on and be accessed. It happens with either Sleep or Hibernate. Of course, with Hibernate it recovers fine, with Sleep, not.

Does this make any sense to you? I would like to make so many fixes to the BIOS and customize it but I don't have the source code... Anyway, it's lame for an HP laptop that is their top-of-the-line workstation.

Let me know your thoughts and if there's anything I can do to properly solve these issues.
Thank you,

Alvaro P.
My System SpecsSystem Spec
19 Sep 2011   #19
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Alvaro,
sounds reasonable.

I do not use sleep because in sleep my laptop is still consuming power, albeit not much.

I do not use hibernate. Takes up space and takes up time during shutdown.

I keep life simple. No sleep. No hibernate.
My System SpecsSystem Spec
19 Sep 2011   #20
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

Quote   Quote: Originally Posted by karlsnooks View Post
Alvaro,
sounds reasonable.

I do not use sleep because in sleep my laptop is still consuming power, albeit not much.

I do not use hibernate. Takes up space and takes up time during shutdown.

I keep life simple. No sleep. No hibernate.
I'm the same way. Sleep just has too many problems associated with it, and hibernate is so slow you might as well just boot from a completely off state.
My System SpecsSystem Spec
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 BSODs after Sleep, related to USB (I think), I know how to reproduce




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