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Windows 7: Random BSOD

21 Aug 2011   #11
usasma
Microsoft MVP

 
 

If it's not crashing it doesn't need to be on.
Also, it'll unecessarily complicate things if left on - please turn it off.

Since you ran verifier according to my instructions, then it's most likely that there's not a problem with 3rd party drivers. That leaves hardware problems as the next most likely (and I suspect the video card from a previous post). Please do the following:
Quote:
I suggest starting all troubleshooting with the following diagnostic tests. They'll save you a lot of time and heartache if there is a hardware failure, and you'll have the disks on hand in case you need them in the future:
Quote:
H/W Diagnostics:
Please start by running these bootable hardware diagnostics:
Memory Diagnostics (read the details at the link)
HD Diagnostic (read the details at the link) - Test ALL of the hard drives.

Also, please run one of these free, independent online malware scans to ensure that your current protection hasn't been compromised: Free Online AntiMalware Resources (read the details at the link)
There are also free, bootable antivirus disks at this link: Free Online AntiMalware Resources - Bootable Disks
Then, if the above tests pass, I'd try these free stress tests:
Quote:
FurMark download site: FurMark: VGA Stress Test, Graphics Card and GPU Stability Test, Burn-in Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net
FurMark Setup:
- If you have more than one GPU, select Multi-GPU during setup
- In the Run mode box, select "Stability Test" and "Log GPU Temperature"
Click "Go" to start the test
- Run the test until the GPU temperature maxes out - or until you start having problems (whichever comes first).
NOTE: Set the alarm to go off at 90บC. Then watch the system from that point on. If the system doesn't display a temperature, watch it constantly and turn it off at the first sign of video problems. DO NOT leave it it unmonitored, it can DAMAGE your video card!!!
If the temperature gets above 105บC, quit the test - the video card is overheating.
- Click "Quit" to exit
Quote:
Prime95 download site: Free Software - GIMPS
Prime95 Setup:
- extract the contents of the zip file to a location of your choice
- double click on the executable file
- select "Just stress testing"
- select the "Blend" test. If you've already run MemTest overnight please run the "Small FFTs" test instead. (run all 3 if you find a problem and note how long it takes to error out with each)
- "Number of torture test threads to run" should equal the number of CPU's times 2 (if you're using hyperthreading).
The easiest way to figure this out is to go to Task Manager...Performance tab - and see the number of boxes under CPU Usage History
Then run the test for 6 to 24 hours - or until you get errors (whichever comes first).
This won't necessarily crash the system - but check the output in the test window for errors.
The Test selection box and the stress.txt file describes what components that the program stresses.
More details on the use of this test: Torture test your CPU with Prime95
Quote:
More Video Stress Tests:
1. Thanks to VirGnarus for finding this test: https://simtk.org/home/memtest
2. Two other video stress tests (may be more stressful than FurMark):
NOTE: I have had reports that some ISP's will block this website
Video Memory stress Test - http://nvworld.ru/utilities/vmt/
Artifact Locator - http://nvworld.ru/utilities/alocator/
Sorry, but I don't read the language that this website is made in.
3. Another interesting test that came to my attention: Download - OCCT Website english
USE AT YOUR OWN RISK - the program doesn't have a whole bunch of safety features to protect you from yourself!
BSOD BUGCHECK SUMMARY
Code:

Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\082111-35178-01.dmp]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Sun Aug 21 10:09:57.863 2011 (UTC - 4:00)
System Uptime: 0 days 2:09:43.706
Probably caused by : ntkrnlmp.exe ( nt!ObpCloseHandleTableEntry+3e )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID:  X64_0x50_nt!ObpCloseHandleTableEntry+3e
Bugcheck code 00000050
Arguments fffff8a0`0a163d18 00000000`00000000 fffff800`04d78ebe 00000000`00000002
BiosVersion = P1.90
BiosReleaseDate = 07/04/2011
CPUID:        "Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz"
MaxSpeed:     3300
CurrentSpeed: 3292
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\082111-13509-01.dmp]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Sun Aug 21 04:49:27.530 2011 (UTC - 4:00)
System Uptime: 0 days 0:25:21.747
BugCheck D1, {fffffa800d658090, 2, 0, fffff88000dd583f}
Probably caused by : ataport.SYS ( ataport!IdePortTickHandler+f )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xD1_ataport!IdePortTickHandler+f
Bugcheck code 000000D1
Arguments fffffa80`0d658090 00000000`00000002 00000000`00000000 fffff880`00dd583f
BiosVersion = P1.90
BiosReleaseDate = 07/04/2011
CPUID:        "Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz"
MaxSpeed:     3300
CurrentSpeed: 3292
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
  
  



My System SpecsSystem Spec
.
22 Aug 2011   #12
rukh

Windows 7 Home Premium 64bit
 
 

I did a HDD check with DOS Seagate Sea Tools, no errors.
I did a memtest, no errors. Screenshot in attachment.
I stressed for 15-20 min my graphics card with FurMark and memory test from here https://simtk.org/home/memtest simultaneously, memory was loaded at 80%, GPU at 100%, temperature was at about 80 degree Celsius (~180F) no artifacts and no crashes. Video was emitting a weird sound, some kind of constant beep, but it was running smoothly on the screen. Both fans on the video card were working.

I will try to stress the CPU in next couple of days.

One thing I have noticed that my CD-ROM is disappearing from time to time from windows and bios I suppose. Maybe it is disconnecting in runtime causing crashes?
My System SpecsSystem Spec
22 Aug 2011   #13
usasma
Microsoft MVP

 
 

Disconnect the CD-ROM (both cables) and see if that stops the BSOD's
Disconnect the cable that goes from the mobo to the CD-ROM drive from the mobo also.
My System SpecsSystem Spec
.

25 Aug 2011   #14
rukh

Windows 7 Home Premium 64bit
 
 

Unfortunately after disconnecting the cd-rom it crashed again. Dump from this crash is in the attached zip.
My System SpecsSystem Spec
25 Aug 2011   #15
usasma
Microsoft MVP

 
 

If you are using some sort of cleaning tool on your system, please don't use it while we're troubleshooting - it removes needed files.

Quote:
Video was emitting a weird sound,
This isn't normal behavior. Did your speakers emit the sound, or was it coming directly from the video card? I'd either try more video stress tests, or try another video card. I've had experience with an OEM nVidia card that reported normal temps - but burnt my fingers when I was poking around in the case. That's where I learned the house fan trick (but it's not appropriate for you at this time).

We're looking for clues here, and the weird sound is the only strange thing that we've found. We've also seen video problems in the BSOD's - so the video card is the most likely problem.

BSOD BUGCHECK SUMMARY
Code:

Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\082511-22198-01.dmp]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Thu Aug 25 16:20:08.488 2011 (UTC - 4:00)
System Uptime: 0 days 4:54:14.705
Probably caused by : memory_corruption ( nt!MiBadShareCount+4c )
BUGCHECK_STR:  0x4E_99
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  X64_0x4E_99_nt!MiBadShareCount+4c
Bugcheck code 0000004E
Arguments 00000000`00000099 00000000`000cdfc9 00000000`00000002 00000000`000cdfc5
BiosVersion = P1.90
BiosReleaseDate = 07/04/2011
CPUID:        "Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz"
MaxSpeed:     3300
CurrentSpeed: 3292
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
  
  
My System SpecsSystem Spec
25 Aug 2011   #16
rukh

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by usasma View Post
If you are using some sort of cleaning tool on your system, please don't use it while we're troubleshooting - it removes needed files.
I am not using any cleanup tool right now. If you are talking about minidumps I have moved them into other location because there are like 30 of them right now. I did previously posted them so I wanted to just add the new minidump that was available.

Quote   Quote: Originally Posted by usasma View Post
This isn't normal behavior. Did your speakers emit the sound, or was it coming directly from the video card?
It was most certainly coming directly from the video card. I will try to stress it more, or just maybe ask for a replacement.
My System SpecsSystem Spec
25 Aug 2011   #17
usasma
Microsoft MVP

 
 

Not a problem with the minidumps - it's just that I often see extra minidumps that the poster hasn't noticed, so I check the older one's to ensure that I've run everything.

I've heard screeching from video cards before - most often from the fan. What this usually means to me is that there is a problem with the fan - and that it may stay running for a while and then seize up intermittently (causing the card to overheat). Also, if the card screeches, it's not normal - so the card is to blame.

If you're technically able to repair the fan and cooler, give that a try. Otherwise it's time to try another video card.
My System SpecsSystem Spec
26 Aug 2011   #18
rukh

Windows 7 Home Premium 64bit
 
 

I have attached results from video memory stress test (http://nvworld.ru/utilities/vmt/), looks like this is the case. We can rely on results from this tool?
My System SpecsSystem Spec
26 Aug 2011   #19
usasma
Microsoft MVP

 
 

Yep, the VMT test found a pile of errors. Interestingly, it didin't find them in every resolution that it tested.
It'd be interesting to run the test several times to comparer results (to see if the resolutions that tested OK will stay OD).

So, it's time to try a new video card - BUT - purchase one that you can return for a refund, just in case this isn't the actual problem. It's most likely that this is the video card, but other problems can occasionally cause test failures.

Good luck!
My System SpecsSystem Spec
31 Aug 2011   #20
rukh

Windows 7 Home Premium 64bit
 
 

I did run the tests several times more, the results were different in almost all of them. Then I did pull out the video card, cleaned the card where it goes into the socket, switched one 12V cable with a replacement 2x molex -> 1x 12V. Then I did run some tests and whats interesting two 7 hour memory tests had no memory errors at all.

I don't know what does that mean? Mobo failure? The graphics card was running in my former PC for 3 or 4 months without any errors and yet we are getting crashes from it but not directly, we get errors from memory tests but not always.. I really don't get it :/

EDIT: newest minidump in attachment.
My System SpecsSystem Spec
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