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Windows 7: Need Help ON how to Fix BSOD

03 Aug 2011   #11
usasma
Microsoft MVP

 
 

You've fixed the sptd.sys problem, but not the video problem.

You haven't fixed the AmdLLD.sys Fri Jun 29 15:47:32 2007 (468561D4)
This is a known issue with this driver and it does cause BSOD's. DON'T remove it like you did with the sptd.sys - because the system may not boot (and you'll have to use the system restore point).

These most recent memory dumps are all about the video
Have you gone through the steps here?: STOP 0x116: VIDEO_TDR_ERROR troubleshooting
If you're still having BSOD's after that, then it's time to try another video card (if this is a desktop). If it's a laptop (and you've tried a laptop cooler) then I'd have to suggest taking it to a PC shop for an estimate.


My System SpecsSystem Spec
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03 Aug 2011   #12
velloke3

windows 7 ultimate x32
 
 

AAA i really dont understand most of whats written in the link you gave me so can you tell me what to do(not big story,in short)
Im not kidding because i WANT to get my PC fixd(that means im not lazy to read that i just dont understand that.)

And do i have to to the VIDEO_TDR_ERROR steps to fix AmdLLD.sys or is that VIDEO stuff compitli different thing
My System SpecsSystem Spec
03 Aug 2011   #13
usasma
Microsoft MVP

 
 

I understand that this is complicated, so please bear with us.

The AmdLLD.sys driver MUST be removed first. I don't know what program that your system has that uses it - but you'll have to remove it. If it came with the system, please let us know the exact make and model of your Fujitsu Siemens computer.

Once we figure that out, then we can move on to the other stuff about the video.
My System SpecsSystem Spec
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03 Aug 2011   #14
velloke3

windows 7 ultimate x32
 
 

Ok i have Fujitsu Siemens Amilo Desktop LA 3420
Does that help(is that what you mean)

And 1 more thing When i got this PC i had Vista and Now i have Win7 if that means anything.
My System SpecsSystem Spec
03 Aug 2011   #15
usasma
Microsoft MVP

 
 

Uninstall the AMD DualCore Optimizer - that's the one that seems to affect the AmdLLD.sys driver.
Then (after a reboot) check in C:\Windows\System32\drivers to ensure that the driver has been removed
Let us know if it's gone or not.
My System SpecsSystem Spec
03 Aug 2011   #16
velloke3

windows 7 ultimate x32
 
 

Any suggestions Where/how can i uninstall.
When i can remember right then i think i already uninstalld that because i cant find it anywhere.
but you can still tell me where i should find AMD Dual Core optimazer.

O and yeah i have the file in driver folder so i guess i havent uninstalld it yet.(i havent rebooted)

And why you say DONT delete the file WHY?
My System SpecsSystem Spec
03 Aug 2011   #17
usasma
Microsoft MVP

 
 

If you delete the file and the system doesn't boot - what are you going to do? This happens often with low-level drivers - and that's why we don't want you messing around with the drivers in the C:\Windows\System32\drivers folder. Renaming the file doesn't stop the entries that try to start it - and they may get difficult if we take the driver away improperly.

We took a chance with the sptd.sys because I didn't see it in your startups and I thought it would be OK.
Also, the system restore point probably would work, but if it didn't we'd still be able to go in and rename the file from .BAD to .sys (but that's more difficult with low-level drivers).

We may still have to try that, so let's see what we've got.
Have you checked in Control Panel...Programs...Uninstall a program to see if the AMD Dual Core Optimizer is there?
Have you checked in the Start Menu to see if the AMD Dual Core Optimizer is there?

Do you still have the Autoruns program installed? If not, please install it - it's free from here: Autoruns for Windows
Then save the report as an .arn file, zip it up and attach/upload it with your next post.
My System SpecsSystem Spec
04 Aug 2011   #18
velloke3

windows 7 ultimate x32
 
 

I think this is what you mean!
I dint find AMD from there can you see ?
My System SpecsSystem Spec
04 Aug 2011   #19
usasma
Microsoft MVP

 
 

OK, in the Program Files directory is a folder named "AMD"
Inside that is a folder named "dual-core optimizer"
What are the filenames inside that folder (I'm looking for something that could be used to uninstall the program from there)?
***********************************************************************
Don't do this yet, wait until we see if there's another way to remove this problem.

Quote:
1. set a System Restore point

2. rename
- Program Files\AMD\dual-core optimizer - to Program Files\xAMD\dual-core optimizer
- AmdLLD.sys to AmdLLD.BAD

3. Startups (use Autoruns for this, it's the 2nd entry down from the top)
- disable entry (by removing checkmark) for amd_dc_opt.exe - it's located here:
Quote:
amd_dc_opt AMD Dual-Core Optimizer AMD c:\program files\amd\dual-core optimizer\amd_dc_opt.exe
located in:
Quote:
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
4. Services (go to Start and type in "services.msc" (without the quotes) and press Enter)
- disable entry for AMD Low Level Device Driver by removing checkmark
- disable entry for Daemon Tools Virtual Bus Driver removing checkmark

5. Cross fingers (a wish for good luck!) and reboot the computer.

6. Monitor for further BSOD's.
My System SpecsSystem Spec
04 Aug 2011   #20
velloke3

windows 7 ultimate x32
 
 

What you mean Don't do this yet, wait until we see if there's another way to remove this problem
Do you mean i have to wait more or i can do the steps you cave.
And the files or stuff in AMD folder are License, Readme and amd_dc_opt.exe
I tryd the exe file but nothing came up because i am in safe mode(I think thats why it didnt open)

I made restore point NOW what?

I found the AMD dual core optimizer update, why can't I do that? maybe it helps, because this driver is made 2007 and others are more recent.
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 Need Help ON how to Fix BSOD




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