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Windows 7: whea-logger event 18

02 Aug 2011   #1
ManOwar2

Windows 7 x64
 
 

Yesterday I started to get freeze on my computer mainly while playing video game or doing things related to video hardware.

I'm suspecting a graphic card failures here, however, I can still play some games and it will work well under severe conditions and sometimes the computer just freeze up, everything locked.

I get this message : whea-logger event 18 in the windows event viewers.

Here are the minidump-file:


I have not use the forum in a long time, hopefully it still work that ways. Thanks in advance.



Event Viewer messages that I see in repetition with various processos ID :

A fatal hardware error has occurred.

Reported by component: Processor Core
Error Source: Machine Check Exception
Error Type: Bus/Interconnect Error
Processor ID: 0

The details view of this entry contains further information.

I must mention that the freeze end up with BSOD report but there is no BSOD screen.


My System SpecsSystem Spec
.
02 Aug 2011   #2
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

I'm on a portable so I can't check your system info right now.
Traditionally a WHEA error is a hardware level error though.
Meaning something is wrong physically with a component in the computer.

Hopefully someone on a actual computer will drop by here for you.
My System SpecsSystem Spec
02 Aug 2011   #3
ManOwar2

Windows 7 x64
 
 

Quote   Quote: Originally Posted by Maguscreed View Post
I'm on a portable so I can't check your system info right now.
Traditionally a WHEA error is a hardware level error though.
Meaning something is wrong physically with a component in the computer.

Hopefully someone on a actual computer will drop by here for you.
Is it possible for you to still have a look if no one does ?
My System SpecsSystem Spec
.

02 Aug 2011   #4
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

I'll try to remember your thread but it will likely be tomorrow evening before I have access to a proper computer again.
My System SpecsSystem Spec
03 Aug 2011   #5
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

Okay dump file is saying hardware... which doesn't really surprise me.
If you are not running a overclock the only thing I can really think to do now is start stress testing components.
RAM - Test with Memtest86+

https://www.sevenforums.com/tutorials...t-prime95.html

that will cover ram and cpu (memtest should be left running overnight)

Code:
Probably caused by : hardware

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa80049d88f8, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_GenuineIntel

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`033bd6b0 fffff800`02d0ec59 : fffffa80`049d88d0 fffffa80`039fd680 fffff8a0`0000000a 00000000`00000000 : nt!WheapCreateLiveTriageDump+0x6c
fffff880`033bdbd0 fffff800`02beefa7 : fffffa80`049d88d0 fffff800`02c692b8 fffffa80`039fd680 00000000`00000000 : nt!WheapCreateTriageDumpFromPreviousSession+0x49
fffff880`033bdc00 fffff800`02b565c5 : fffff800`02ccaac0 00000000`00000001 fffffa80`04982840 fffffa80`039fd680 : nt!WheapProcessWorkQueueItem+0x57
fffff880`033bdc40 fffff800`02ad6021 : fffff880`0125ae00 fffff800`02b565a0 fffffa80`039fd600 fffff800`02c262b8 : nt!WheapWorkQueueWorkerRoutine+0x25
fffff880`033bdc70 fffff800`02d6832e : 408e1871`380ae5a8 fffffa80`039fd680 00000000`00000080 fffffa80`039e8b30 : nt!ExpWorkerThread+0x111
fffff880`033bdd00 fffff800`02abd666 : fffff880`03163180 fffffa80`039fd680 fffff880`0316dfc0 3ea0b980`3d023818 : nt!PspSystemThreadStartup+0x5a
fffff880`033bdd40 00000000`00000000 : fffff880`033be000 fffff880`033b8000 fffff880`039a55a0 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hardware

IMAGE_NAME:  hardware

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_BUS_PRV

BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_BUS_PRV

Followup: MachineOwner
---------
The only other possibility here is drastically out of control antivirus or firewall software causing hardware level interrupts.
My System SpecsSystem Spec
03 Aug 2011   #6
ManOwar2

Windows 7 x64
 
 

Would it be possible that the RAM voltage is not set high enough ? I know my ram isnt faulty. The processor is also suposed not be faulty. It has never been overclocked and it passed prime test pretty well upon installation 3-4 weeks ago.

I know thought, that my ram manufacturer told me to set the voltage between 1.85 volt and 1.95 volt. I set it at 1.87 volt...

I'm clueless. Could a clean windows 7 installation with up to date drivers fix this problem ?

When this happenned, I had deamon tools virtual drives actives. (4 of them) I've been told this could also cause BSOD while gaming. I removed Deamon Tools virtual drives and closed it off.
My System SpecsSystem Spec
03 Aug 2011   #7
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

what test did you run on the ram?
My System SpecsSystem Spec
03 Aug 2011   #8
ManOwar2

Windows 7 x64
 
 

Quote   Quote: Originally Posted by Maguscreed View Post
what test did you run on the ram?
The ram was fully tested on memtest86+

No worry about the ram here, it isnt faulty. Trust me I've already went throught many problem with rams...that's the main reason I joined this forum more than 1 years ago. I know the procedures.

If I'm asking on this forum that is because all normal procedures of verifications didnt give me any answers.

in the last 24 hours I played 2 hours of Company of heroes and 2 hours of league of legends and nothing happenned. I also listened a 2 hours movie in 720p on my hooked up HDTV and nothing failed.

Strange.


Also I found this thread wich indicate me that deamon tools might have been my problem :

http://forums.steampowered.com/forum....php?t=1303597
My System SpecsSystem Spec
05 Aug 2011   #9
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

ugh that's my bad, I should have noticed daemon tools on the list of drivers. (it's a known problem causer around here as well)
You should run the uninstall feature with this to make absolutely sure all the daemon tools components are off the system.
Once the program is removed run the SPTD removal tool. DuplexSecure - Downloads
My System SpecsSystem Spec
05 Aug 2011   #10
ManOwar2

Windows 7 x64
 
 

Quote   Quote: Originally Posted by Maguscreed View Post
ugh that's my bad, I should have noticed daemon tools on the list of drivers. (it's a known problem causer around here as well)
You should run the uninstall feature with this to make absolutely sure all the daemon tools components are off the system.
Once the program is removed run the SPTD removal tool. DuplexSecure - Downloads
Thanks for you help again, I'm gonna run this.

No BSOD since I removed all the virtual drive. I never expected deamon tools to cause that kind of problem :/
My System SpecsSystem Spec
Reply

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