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#1
Random shutdowns, BSoD error, only when using Steam
I have a brand new HP Pavilion DV6-3141ea, only received it yesterday. I installed various programs, like Google Chrome, Live Messenger, Skype, Avast! and ZoneAlarm. I then installed Steam, and began downloading a game - now, every so often, the laptop just resets completely randomly. Sometimes, it will just crash and freeze, no mouse movement, no task manager, no nothing. What confuses me is that it only seems to happen when I have Steam running, and the game downloading. I've not got it running right now, and so far everything's ok. Can anyone help me shed any light on this?
When Windows restarts, I get an error message: Windows has recovered from an unexpected shutdown. The problem details are as follows:
Code:Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7600.2.0.0.768.3 Locale ID: 2057 Additional information about the problem: BCCode: 4a BCP1: 00000000748E2DD9 BCP2: 0000000000000002 BCP3: 0000000000000000 BCP4: FFFFF880045DCCA0 OS Version: 6_1_7600 Service Pack: 0_0 Product: 768_1 Files that help describe the problem: C:\Windows\Minidump\080311-33119-01.dmp C:\Users\Ryuuzaki\AppData\Local\Temp\WER-64007-0.sysdata.xml Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409 If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt