[BSOD] Blue screen after sleep/hibernate

Hi,

After a sleep or hibernate and logging in, I have a black screen that windows reported a blue screen later. Could you help finding the problem?

- x64
- The original installed OS on the system
- DELL OEM version
- What is the age of system (hardware)? 1 week
- What is the age of OS installation (have you re-installed the OS?) 1 week

Thank you in advance!

dongnold said:

Hi,

After a sleep or hibernate and logging in, I have a black screen that windows reported a blue screen later. Could you help finding the problem?

- x64
- The original installed OS on the system
- DELL OEM version
- What is the age of system (hardware)? 1 week
- What is the age of OS installation (have you re-installed the OS?) 1 week

Thank you in advance!

"It's not a true crash, in the sense that the bluescreen was initiated only because the combination of video driver and video hardware was being unresponsive, and not because of any synchronous processing exception.

Since Vista, the "Timeout Detection and Recovery" (TDR) components of the OS video subsystem have been capable of doing some truly impressive things to try to recover from issues which would have caused earlier OSs like XP to crash.

As a last resort, the TDR subsystem sends the video driver a "please restart yourself now!" command and waits a few seconds.

If there's no response, the OS concludes that the video driver/hardware combo has truly collapsed in a heap, and it fires off that stop 0x116 BSOD.

If playing with video driver versions hasn't helped, make sure the box is not overheating.

Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU.

Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference.

If so, it might be as simple as dust buildup and subsequently inadequate cooling.

I would download cpu-z and gpu-z (both free) and keep an eye on the video temps Let us know if you need help STOP 0x116: VIDEO_TDR_ERROR troubleshooting

Thank zigzag2143 for the fast reply,

I have tried several versions of my video card driver, including the latest and still have the problem.

I think the video card is not overheating. If it is the case, it must be overheating right when I'm using my computer, not after a certain time of sleep/hibernate.

dongnold said:

Thank zigzag2143 for the fast reply,

I have tried several versions of my video card driver, including the latest and still have the problem.

I think the video card is not overheating. If it is the case, it must be overheating right when I'm using my computer, not after a certain time of sleep/hibernate.

Video drivers are intimately tied to sleep/wake. If not the video driver it could be heat, power, the video card itself, etc.

There is something very strange with my video driver. There is only the old original driver provided by Dell works with sleep/hibernate. When I tried to update my driver to more recent versions, the error occurs.

My video card is a NVIDIA Geforce 550M