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Windows 7: Random Crashing

11 Aug 2011   #11

Windows 7 Professional x64

Clean install done. The computer worked flawlessly all day yesterday. I go to play a game and it crashes. I play a high demanding graphic game which is kind of why I thought the video card could be bad. It allows me to play for 10 minutes or so, then crashes. But it doesn't always do it while I'm playing a game.

This whole thing still has me stumped. Lol starting to think you were right before ....nothing is wrong with it. Hopefully we can find the cause of it soon though.

My System SpecsSystem Spec
11 Aug 2011   #12
Microsoft MVP


Please upload the BSOD reports again. It may show us some issues.
Then please use Driver Verifier according to these instructions (there's another Driver Verifier suggestion after the quote):
Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Special Pool" and "Low Resource Simulation" and click "Next"
NOTE: You can use Low Resource Simulation if you'd like. From my limited experimentation it makes the BSOD's come faster.
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

If that doesn't work, post back and we'll have to see about fixing the registry entry off-line:
Delete these registry keys (works in XP, Vista, Win7):
        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\VerifyDrivers
        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\VerifyDriverLevel
More info on this at this link: Using Driver Verifier to identify issues with Windows drivers for advanced users
Then delete the existing settings and reboot.
Then use the same settings, but this time only mark the MICROSOFT drivers.
Then reboot and let it run.

Then post all memory dump reports and ensure that you note which one's were due to which Driver Verifier settings.

Other than this, we're looking at a hardware problem. So once you're done with the Driver Verifier stuff (let us know), we'll move on to stripping the system down to rule out most of the hardware.
My System SpecsSystem Spec
12 Aug 2011   #13

Windows 7 Professional x64

Alright so as I start the driver verifier process, everything goes smoothly. I try to make the computer crash like it been doing. It took a lot longer for me to repeat it this time. Finally, I managed to get it to crash.

As I go onto the C:/ drive then windows folder, there is no memory.dmp or minidump folders or files. I guess it wont give me a dump file because its technically not a BSOD, it's just a black screen? Nothing was recorded though when it crashed it seemed.

Nothing appears in safe mode or a system restore either.

The system seems to be doing something a bit different now.

When the PC crashes, the screen goes black like usual and power button still blinks. But it seems now if I let it sit there for 15 minutes it's restarting by itself. It will start back up and hang on the motherboard splash screen for about 5 minutes. Then the screen flashes black and asks if I want to start Windows 7 normally. When it gets to the log in the mouse and keyboard don't function. In about 2 more minutes, it crashes again and repeats.
My System SpecsSystem Spec

12 Aug 2011   #14
Microsoft MVP


Please run the BSOD reports again and upload them with your next post.

Let us know the approximate time of the last crash (so we can look at those times in the reports).
My System SpecsSystem Spec
14 Aug 2011   #15

Windows 7 Professional x64

I've ran the BSOD reports again, 5 more times and its still not recording any dump files. The only thing that is being recorded is in event viewer.
My System SpecsSystem Spec
15 Aug 2011   #16
Microsoft MVP


We'll look at the other reports to see if there's any additional info about the crashes.
Please upload the last set of reports even if they don't include BSOD memory dumps.
My System SpecsSystem Spec
16 Aug 2011   #17

Windows 7 Professional x64

Where are these reports found? Unless I'm overlooking it or just not looking in the right place they don't seem to be on here. As stated before, the only thing I can see being logged is in event viewer.
My System SpecsSystem Spec
17 Aug 2011   #18
Microsoft MVP


Sorry, I've got eye problems and can't reread each post.

I am referring to the reports asked for in this post:
My System SpecsSystem Spec
17 Aug 2011   #19

Windows 7 Professional x64

Ah I found them. The computer crashed before the entire process ended. I didn't get to the perfmon part of the program. I'm going to give it a try tomorrow because it keeps crashing before I can even get into it again.

But here is the info. it scratched up before the crash.
Attachment 170820

Thanks for helping me by the way. I really appreciate it Lol I thought I knew a decent amount of knowledge about computers until it came down to whatever this is.
My System SpecsSystem Spec
18 Aug 2011   #20
Microsoft MVP


Well, the reports not complete, but it does have some info that might be useful.

The Microsoft Antimalware service is throwing errors in the Event Viewer System logfile.
1 - check for malware with an independent program (free, online scanners listed here: Free Online AntiMalware Resources )
2 - if there's no malware present, uninstall the program and IMMEDIATELY download, install, and update a fresh copy.

Lot's of critical shutdowns are shown, but no BSOD is mentioned. We'll still need to capture any memory dumps that are generated.

Check in C:\Windows\Minidump to see if there are any files there. If so, zip them up and upload them.
If not, then check in C:\Windows for a file named MEMORY.dmp If it's there, then zip it up and upload it to a free file-hosting service and post a link to it here.

System Restore issues in the Application logfile:
Log Name: Application
Source: System Restore
Date: 2011-08-16T23:26:55.000
Event ID: 8193
Task: N/A
Level: Error
Opcode: Info
Keyword: Classic
User: N/A
User Name: N/A
Computer: Admin-PC
Failed to create restore point (Process = C:\Windows\servicing\TrustedInstaller.exe; Description = Windows Modules Installer; Error = 0x81000101).
Many different cures for this online, the simplest is to:
- turn off System Restore (this will delete ALL system restore points!)
- reboot
- turn System Restore on
- attempt to make a new System Restore point.
My System SpecsSystem Spec

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