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Windows 7: "Windows Explorer stopped working"

23 Jul 2009   #1

"Windows Explorer stopped working"

Help needed, guys and gals!

Didnīt know to which category my issue belongs so I put it here. Mods, feel free to move.

Have had no crashes or other problems, have fallen in love with W7. But now there is a major problem. Until today Iīve been using my Logitech bluetooth KB & mouse (see specs) with W7 drivers without problems, but earlier today I got this stupid idea and installed Logitech Setpoint 4.72 to be able to use all the special functions and keys.

Like Setpoint installation told me, I turned Firewall and Defender off. Installation was OK, Setpoint connection helper found KB and mouse. And then came this:
Attachment 19627
Notice please that the otion RESTART THE PROGRAM is not even present, only check solution and close or close.

Problems details here:

Problem signature:
Problem Event Name: BEX64
Application Name: explorer.exe
Application Version: 6.1.7100.0
Application Timestamp: 49ee974f
Fault Module Name: StackHash_6c37
Fault Module Version:
Fault Module Timestamp: 00000000
Exception Offset: 0000000000000000
Exception Code: c0000005
Exception Data: 0000000000000008
OS Version: 6.1.7100.
Locale ID: 1033
Additional Information 1: 6c37
Additional Information 2: 6c3785e28f2114beca863a6e1294065e
Additional Information 3: c30e
Additional Information 4: c30ed29dde55986140e1f0bb37437293

I can start programs using Task Manager > File > New Task, but all Windows features are disabled (Win-key shortcuts etc.). My dual screen system looks now like this:
Attachment 19628
(To the left screen 1 = laptop, where you normally had all the icons, gadgets and taskbar)

Did a system restore, so Setpoint is no longer installed.

What now?

My System SpecsSystem Spec
24 Jul 2009   #2


This was a weird issue. And I was stupid enough to make it even worse: to secure my files, I decided to make a full backup before making a system image recovery. And so I did. A full backup. And a system image backup, meaning my backup system image HAD THIS FAULT, too. So after doing a system recovery using my system image, I still had the same problem. How stupid am I?

But now everything is OK. I did a repair installation, and everything works.

Still very happy with W7!
My System SpecsSystem Spec
24 Jul 2009   #3
mickey megabyte

ultimate 64 sp1

Quote   Quote: Originally Posted by Kari View Post
Still very happy with W7!
that's the spirit! good to see you've solved your problem, and learned something too!
My System SpecsSystem Spec

24 Jul 2009   #4


Quote   Quote: Originally Posted by mickey megabyte View Post
...and learned something too!
Yes. But I still can not understand how my brain sometimes works: non-working system, so before I repair it using a system image (had one only couple of days old), I create a new one WITH THE FAULT, and then used that image.

When you think it, itīs really stupid.
My System SpecsSystem Spec
06 Sep 2009   #5

Windows 7 X64

Does that help, call yourself stupid?
My System SpecsSystem Spec
06 Sep 2009   #6


Quote   Quote: Originally Posted by raymm View Post
Does that help, call yourself stupid?
You know, it's a bit surprising but sometimes it does help! This whole issue was my own fault (I call myself a professional! Hah!). With some low level brain usage this had never happened, that's why I called myself idiot, and it really helped.

My System SpecsSystem Spec
24 Oct 2009   #7

Windows 7 RC build 7100 x64

Sorry if its a bit noobish, but I didn't quite catch how exactly you fixed your problem. This would be a help for me, as your problem was pretty much an exact replica of mine (except for the program installation that started) I get the same error message with all of the same info (eg, prob event name, app name, time stamp, fault module name etc.) And I really would like some help.
My System SpecsSystem Spec
24 Oct 2009   #8


Hello Jeddy and welcome to the SevenForums.

Like I told above, I fixed this issue with a repair installation. Here's Brinks excellent tutorial how to do that.

Repair installation is basically a modified in-place upgrade which repairs and reinstalls Windows system files leaving user files and installed applications intact.

My System SpecsSystem Spec
24 Oct 2009   #9

Windows 7 RC build 7100 x64

Thankyou for the link, I will attempt this now.
My System SpecsSystem Spec
24 Oct 2009   #10


You are welcome. Good luck.

My System SpecsSystem Spec

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