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Windows 7: BSOD please help me :(

04 Aug 2011   #1
meshmeister

windows 7 ultimate x64
 
 
BSOD please help me :(

hi everyone, i have followed the instructions and attatched the files. its mainly happening when running programs like 3ds max or any type of game. but sometimes just randomly. i have tried reinstalling windows 3 times now and have this problem no matter what.

my system:

windows 7 ultimate 64bit
intel quadcore Q9550
8gb ram
nvidia geforce 9800gt 1GB

any help is much appriciated


My System SpecsSystem Spec
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04 Aug 2011   #2
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

I think you forgot to click the upload button on the attachment.
My System SpecsSystem Spec
04 Aug 2011   #3
meshmeister

windows 7 ultimate x64
 
 

LOL sorry guys, i just realised that :/

thanks in advance
My System SpecsSystem Spec
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04 Aug 2011   #4
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

Well the nvidia driver kernel is crashing... hard apparently.
The Video_tdr_failure basically just means the card timed out. It took too long to perform and function and the system halted to prevent damage.

Now the problem itself could already indicate damage.
It could also indicate a problem with your video driver since as I said the kernel crashed hard.

Typically first thing I suggest with stuff like this is to completely remove the old driver and reinstall the latest
Since the nvidia uninstall doesn't actually remove everything you may consider using driver sweeper to clean up the old install.
Phyxion.net - Driver Sweeper
and install the newest driver from nvidia
NVIDIA DRIVERS 275.33 WHQL

It would probably be easier to download the new driver before you start.
as the screen resolution will be horrible until you get it reinstalled.

Code:
Probably caused by : nvlddmkm.sys ( nvlddmkm+801f10 )

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa800c81b4e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88010692f10, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
nvlddmkm+801f10
fffff880`10692f10 4883ec28        sub     rsp,28h

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`02b35b48 fffff880`06f5b000 : 00000000`00000116 fffffa80`0c81b4e0 fffff880`10692f10 ffffffff`c000009a : nt!KeBugCheckEx
fffff880`02b35b50 fffff880`06f2e867 : fffff880`10692f10 fffffa80`09e29000 00000000`00000000 ffffffff`c000009a : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`02b35b90 fffff880`06f5ae0f : 00000000`ffffd84d ffffffff`fffe7960 fffffa80`0c81b4e0 00000000`0000000f : dxgkrnl!DXGADAPTER::Reset+0x2a3
fffff880`02b35c40 fffff880`10b7bec1 : fffffa80`09e3abb0 00000000`00000080 00000000`00000000 fffffa80`09e28070 : dxgkrnl!TdrResetFromTimeout+0x23
fffff880`02b35cc0 fffff800`02d28bc6 : 00000000`02c04c50 fffffa80`09dbfa10 fffffa80`06703040 fffffa80`09dbfa10 : dxgmms1!VidSchiWorkerThread+0x101
fffff880`02b35d00 fffff800`02a63bc6 : fffff800`02bffe80 fffffa80`09dbfa10 fffff800`02c0dc40 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`02b35d40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
nvlddmkm+801f10
fffff880`10692f10 4883ec28        sub     rsp,28h

SYMBOL_NAME:  nvlddmkm+801f10

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4dd73a68

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

Followup: MachineOwner
---------
My System SpecsSystem Spec
04 Aug 2011   #5
meshmeister

windows 7 ultimate x64
 
 

thanks, i expected it to be the graphics card, and i have uninstalled the drivers before and then installed the new ones, but it still kept happening. i'll uninstall it all again tmoz and see if that works,
thanks
My System SpecsSystem Spec
04 Aug 2011   #6
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

did you use driver sweeper?
It does make a difference
My System SpecsSystem Spec
04 Aug 2011   #7
meshmeister

windows 7 ultimate x64
 
 

no i didnt use driver sweeper last time, but i did do a fresh new install of windows and then install them. so al give driver sweeper a go and hope it works if not does that mean the graphics card is broken and i need a new 1?
My System SpecsSystem Spec
04 Aug 2011   #8
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

well as I said a bad power supply could be causing the error too, but it is looking like the video card.
My System SpecsSystem Spec
05 Aug 2011   #9
meshmeister

windows 7 ultimate x64
 
 

rite, i have done it so now just wait and see if its fixed i guess lol i thought it was the power supply at 1st so i replaced it about 3weeks ago, was 500w and the new one is now 650w, so doubt it could be that?
thanks for your help and i will see how it goes
My System SpecsSystem Spec
05 Aug 2011   #10
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

Well if you just want to stress your card for a bit to see what happens, run the benchmark mode in this.
Heaven DX11 Benchmark | Unigine - advanced real-time 3D engine (for games and virtual reality systems)

make sure it's running dx10 mode so it stresses the card you have properly (the 9800 doesn't support dx11)
My System SpecsSystem Spec
Reply

 BSOD please help me :(




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