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Windows 7: Recurring BSOD after sleep

04 Aug 2011   #1
Sppedicut

Win 7 Home Prem x64
 
 
Recurring BSOD after sleep

Hi all, I have a Dell XPS15 laptop. Specs are:

*x64
*Win 7 OEM original install from vendor
*system purchased only 6 mo. ago
*bought refurbished from Dell right after this model was issued (must have been an extremely early return) and it looked brand spanking new (no marks, etc) - so since it was refurbished I can't swear to the age of the OS but it can't be much more that 6 mo. I'm assuming Dell just wipes refurbs and installs OS anew. So, basically 6 mo.

Issue: I get BSOD when re-opening my lid after sleep (but not everytime). At first very infrequently (approx. 1 out of 8 sleeps) but happening more frequently now (1 out of 3.) It seems that, the longer the sleep, the greater the chance of BSOD. And occasionally while in sleep mode it will turn itself off (although not set to do so). But mostly it is after I lift the screen back up. This morning, on a totally fresh boot, it got all the way to the password screen and gave me a BSOD. This was the first time that had happened.

A few days ago I called Dell and the guy ran Dell health check software. It took awhile and showed no problems. The BSOD said something about updating BIOS and since no problems were showing up he updated the BIOS. That didn't clear it up and a second tech seemed to think it was a peripheral driver issue. My peripherals:
*microsoft trackball mouse
*2 external WD hard drives
*USB hub
*USB speakers
*occasional iPod and Sansa clip action
NO printer, scanner

I updated the mouse driver yesterday. I've been to "Devices and Printers" to see if it recommends new drivers. After clicking on each and "checking online" it says that all my drivers are up to date.

Here is the info on my latest BSOD:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF88007EE6BE8
BCP3: FFFFF880071AD938
BCP4: FFFFF880071AD1A0
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\080411-17004-01.dmp
C:\Users\Jack\AppData\Local\Temp\WER-32307-0.sysdata.xml

I have NOT installed SP1 after reading around that it wasn't worth it. But I do check Win Updates regularly and install what I feel is necessary. I am careful when downloading and sweep often so I don't think this is a virus issue.

FWIW, I use Launchy and lately after BSOD the catalog is still there but must be rescanned. That seems like a new development.

I really don't want to go back to factory settings and lose my installs and settings. Is it possible that this problem was there at time of install? If so would rolling back solve the problem?

Attached is my zip. and a screen snip of my system info. Thanks for any help guys and gals.


My System SpecsSystem Spec
.
04 Aug 2011   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Sppedicut View Post
Hi all, I have a Dell XPS15 laptop. Specs are:

*x64
*Win 7 OEM original install from vendor
*system purchased only 6 mo. ago
*bought refurbished from Dell right after this model was issued (must have been an extremely early return) and it looked brand spanking new (no marks, etc) - so since it was refurbished I can't swear to the age of the OS but it can't be much more that 6 mo. I'm assuming Dell just wipes refurbs and installs OS anew. So, basically 6 mo.

Issue: I get BSOD when re-opening my lid after sleep (but not everytime). At first very infrequently (approx. 1 out of 8 sleeps) but happening more frequently now (1 out of 3.) It seems that, the longer the sleep, the greater the chance of BSOD. And occasionally while in sleep mode it will turn itself off (although not set to do so). But mostly it is after I lift the screen back up. This morning, on a totally fresh boot, it got all the way to the password screen and gave me a BSOD. This was the first time that had happened.

A few days ago I called Dell and the guy ran Dell health check software. It took awhile and showed no problems. The BSOD said something about updating BIOS and since no problems were showing up he updated the BIOS. That didn't clear it up and a second tech seemed to think it was a peripheral driver issue. My peripherals:
*microsoft trackball mouse
*2 external WD hard drives
*USB hub
*USB speakers
*occasional iPod and Sansa clip action
NO printer, scanner

I updated the mouse driver yesterday. I've been to "Devices and Printers" to see if it recommends new drivers. After clicking on each and "checking online" it says that all my drivers are up to date.

Here is the info on my latest BSOD:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF88007EE6BE8
BCP3: FFFFF880071AD938
BCP4: FFFFF880071AD1A0
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\080411-17004-01.dmp
C:\Users\Jack\AppData\Local\Temp\WER-32307-0.sysdata.xml

I have NOT installed SP1 after reading around that it wasn't worth it. But I do check Win Updates regularly and install what I feel is necessary. I am careful when downloading and sweep often so I don't think this is a virus issue.

FWIW, I use Launchy and lately after BSOD the catalog is still there but must be rescanned. That seems like a new development.

I really don't want to go back to factory settings and lose my installs and settings. Is it possible that this problem was there at time of install? If so would rolling back solve the problem?

Attached is my zip. and a screen snip of my system info. Thanks for any help guys and gals.


These were Related to stdriver64.sys stdriver.sys from NCH Software. I would remove (if possible) or update to newest rev.
My System SpecsSystem Spec
04 Aug 2011   #3
Sppedicut

Win 7 Home Prem x64
 
 

ZigZag, thanks for the reply. After googling, "stdriver" appears to be part of an app called SoundTap. I used Revo Uninstaller 64 to delete it. A shame, great program and I only had it about two weeks.

Thing is, my BSOD problem predates the install of SoundTap by a long shot. We'll see what happens. Thanks though.
My System SpecsSystem Spec
.

05 Aug 2011   #4
Sppedicut

Win 7 Home Prem x64
 
 

Well, I got a BSOD on boot this morning. First time that had happened was yesterday.

My BSOD info is different this time though:

BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF88007DBC06A
BCP3: FFFFF8800A9BBFB0
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1


Thanks for any help.
My System SpecsSystem Spec
11 Aug 2011   #5
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Sppedicut View Post
Well, I got a BSOD on boot this morning. First time that had happened was yesterday.

My BSOD info is different this time though:

BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF88007DBC06A
BCP3: FFFFF8800A9BBFB0
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1


Thanks for any help.
If this is the crash dmp you refer to it still contains stdriver.


Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff88007dbc06a, fffff8800a9bbfb0, 0}

Probably caused by : stdriver64.sys
( stdriver64+206a )
My System SpecsSystem Spec
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 Recurring BSOD after sleep




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