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Windows 7: Laptop crashing in games

06 Aug 2011   #1
Zomda

Windows 7 Ultimate x64
 
 
Laptop crashing in games

Hello,

I recently bought an ASUS G73SW laptop.
Everything was working great untill I started playing games on it.
Whenever I play, it would just randomly freeze (music and sounds still playing though). I have to manually turn the machine off using the power button. When trying to start it back up, the screen sometimes won't respond. After several tries I finally get the ASUS logo on screen and it will continue to boot. Sometimes it will instantly boot after a crash.

When I checked the DMP file I found this:

Quote:
VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa800786d4e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88010642f10, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP:
nvlddmkm+801f10
fffff880`10642f10 4883ec28 sub rsp,28h

DEFAULT_BUCKET_ID: GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT: 1

BUGCHECK_STR: 0x116

PROCESS_NAME: System

CURRENT_IRQL: 0

STACK_TEXT:
fffff880`040a5b48 fffff880`10b51000 : 00000000`00000116 fffffa80`0786d4e0 fffff880`10642f10 ffffffff`c000009a : nt!KeBugCheckEx
fffff880`040a5b50 fffff880`10b24867 : fffff880`10642f10 fffffa80`0a8f3000 00000000`00000000 ffffffff`c000009a : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`040a5b90 fffff880`10b50e0f : fffffa80`ffffd84d ffffffff`fffe7960 fffffa80`0786d4e0 00000000`00000000 : dxgkrnl!DXGADAPTER::Reset+0x2a3
fffff880`040a5c40 fffff880`06cc1ec1 : fffffa80`0749d520 00000000`00000080 00000000`00000000 fffffa80`0a8c0410 : dxgkrnl!TdrResetFromTimeout+0x23
fffff880`040a5cc0 fffff800`0336d7c6 : 00000000`012fca09 fffffa80`0a5e98c0 fffffa80`066eeb30 fffffa80`0a5e98c0 : dxgmms1!VidSchiWorkerThread+0x101
fffff880`040a5d00 fffff800`030a8c26 : fffff880`030a4180 fffffa80`0a5e98c0 fffff880`030af0c0 fffff880`0124f2b4 : nt!PspSystemThreadStartup+0x5a
fffff880`040a5d40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND: .bugcheck ; kb

FOLLOWUP_IP:
nvlddmkm+801f10
fffff880`10642f10 4883ec28 sub rsp,28h

SYMBOL_NAME: nvlddmkm+801f10

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME: nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 4dd73a68

FAILURE_BUCKET_ID: X64_0x116_IMAGE_nvlddmkm.sys

BUCKET_ID: X64_0x116_IMAGE_nvlddmkm.sys
My system speccs are the following:

OS: Windows 7 Home Premium x64
CPU: Intel i7 2630 QM
GPU: Geforce GTX 460M
RAM: 8GB
HDD: 2x Seagate Momentus XT 500GB


My System SpecsSystem Spec
.
06 Aug 2011   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Zomda View Post
Hello,

I recently bought an ASUS G73SW laptop.
Everything was working great untill I started playing games on it.
Whenever I play, it would just randomly freeze (music and sounds still playing though). I have to manually turn the machine off using the power button. When trying to start it back up, the screen sometimes won't respond. After several tries I finally get the ASUS logo on screen and it will continue to boot. Sometimes it will instantly boot after a crash.

When I checked the DMP file I found this:

Quote:
VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa800786d4e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88010642f10, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP:
nvlddmkm+801f10
fffff880`10642f10 4883ec28 sub rsp,28h

DEFAULT_BUCKET_ID: GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT: 1

BUGCHECK_STR: 0x116

PROCESS_NAME: System

CURRENT_IRQL: 0

STACK_TEXT:
fffff880`040a5b48 fffff880`10b51000 : 00000000`00000116 fffffa80`0786d4e0 fffff880`10642f10 ffffffff`c000009a : nt!KeBugCheckEx
fffff880`040a5b50 fffff880`10b24867 : fffff880`10642f10 fffffa80`0a8f3000 00000000`00000000 ffffffff`c000009a : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`040a5b90 fffff880`10b50e0f : fffffa80`ffffd84d ffffffff`fffe7960 fffffa80`0786d4e0 00000000`00000000 : dxgkrnl!DXGADAPTER::Reset+0x2a3
fffff880`040a5c40 fffff880`06cc1ec1 : fffffa80`0749d520 00000000`00000080 00000000`00000000 fffffa80`0a8c0410 : dxgkrnl!TdrResetFromTimeout+0x23
fffff880`040a5cc0 fffff800`0336d7c6 : 00000000`012fca09 fffffa80`0a5e98c0 fffffa80`066eeb30 fffffa80`0a5e98c0 : dxgmms1!VidSchiWorkerThread+0x101
fffff880`040a5d00 fffff800`030a8c26 : fffff880`030a4180 fffffa80`0a5e98c0 fffff880`030af0c0 fffff880`0124f2b4 : nt!PspSystemThreadStartup+0x5a
fffff880`040a5d40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND: .bugcheck ; kb

FOLLOWUP_IP:
nvlddmkm+801f10
fffff880`10642f10 4883ec28 sub rsp,28h

SYMBOL_NAME: nvlddmkm+801f10

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME: nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 4dd73a68

FAILURE_BUCKET_ID: X64_0x116_IMAGE_nvlddmkm.sys

BUCKET_ID: X64_0x116_IMAGE_nvlddmkm.sys
My system speccs are the following:

OS: Windows 7 Home Premium x64
CPU: Intel i7 2630 QM
GPU: Geforce GTX 460M
RAM: 8GB
HDD: 2x Seagate Momentus XT 500GB

"It's not a true crash, in the sense that the bluescreen was initiated only because the combination of video driver and video hardware was being unresponsive, and not because of any synchronous processing exception.

Since Vista, the "Timeout Detection and Recovery" (TDR) components of the OS video subsystem have been capable of doing some truly impressive things to try to recover from issues which would have caused earlier OSs like XP to crash.

As a last resort, the TDR subsystem sends the video driver a "please restart yourself now!" command and waits a few seconds.

If there's no response, the OS concludes that the video driver/hardware combo has truly collapsed in a heap, and it fires off that stop 0x116 BSOD.

If playing with video driver versions hasn't helped, make sure the box is not overheating.

Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU.

Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference.

If so, it might be as simple as dust buildup and subsequently inadequate cooling.

I would download cpu-z and gpu-z (both free) and keep an eye on the video temps Let us know if you need help STOP 0x116: VIDEO_TDR_ERROR troubleshooting
My System SpecsSystem Spec
Reply

 Laptop crashing in games




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