Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Windows 7 Explorer Continuously Crashing

07 Aug 2011   #1
Humpake

Windows 7 Home Premium 64Bit
 
 
Windows 7 Explorer Continuously Crashing

Hi,
I've been having the apparently quite common explorer crashing problem. Now I've googled and tried solutions the entire day, also following Capt.Jack's guide found on this very forum, but to no avail.

Here's what's going on. I'm running Windows 7 home premium (SP1) on a brand new Asus U36SD. I did my usual thing of uninstalling some useless bundled software & ad-ware like games etc. and then just running windows update on the system. I noticed the problems a while after installing both Firefox and VLC, as I hadn't really had to use explorer prior to that.

So first I was afraid it was a virus, but Kaspersky's free to use virus scanner cleared that fear. The next thing I tried was ShellExView, and used it to turn off all the non-MS context menu handlers. It didn't help at all. So I tried to use the registry fix by Andre Ziegler, and it went into the registry all right, but I don't get any dumps. So that's not working out.

System restore doesn't want to function, as it claims I have anti-virus software installed, which I don't, as I've removed the free Kaspersky's software. The computer is without an optical drive, so reinstalling the system would be quite a pain, and seeing as I've not really done anything significant to it yet (I hope), I don't see how it would really help me.

Any tips on how to advance from here? Or how to get the dumps to actually show up? I'm really in a bind, since the crashing is constant and it's basically rendering the laptop useless.

Much thanks in advance!


My System SpecsSystem Spec
.
07 Aug 2011   #2
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Welcome Humpake,

Excellent, detailed first post.
Congrats too on your problem solving efforts thus far.

* Did your system come with a preinstalled AV program?
If so, how did you remove it?

* Did you use the appropriate uninstall tool from Kaspersky to remove their program?

* What AV is now protecting your system?

* To ensure minidumps are enabled:

> Go to Start, in the Search Box type: sysdm.cpl Press Enter.
> Under the Advanced tab, click on the Startup and Recovery - Settings... button.
> Ensure that Automatically restart is unchecked.
> Under the Write Debugging Information header select Small memory dump (256 kb) in the drop down box (the 256kb varies).
> Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
> OK.
> Reboot if changes have been made.
My System SpecsSystem Spec
07 Aug 2011   #3
Humpake

Windows 7 Home Premium 64Bit
 
 

Quote   Quote: Originally Posted by JMH View Post
Welcome Humpake,

Excellent, detailed first post.
Congrats too on your problem solving efforts thus far.
Thanks for the warm welcome! I come form a linux & BSD background, so I function better around those OSes. These newer Windows breeds are well away from my comfort zone .

Quote   Quote: Originally Posted by JMH View Post
* Did your system come with a preinstalled AV program?
If so, how did you remove it?
It came with a "you can buy me" installed, but luckily it had the option of uninstalling it, so I used the uninstaller provided by the software manufacturer.

Quote   Quote: Originally Posted by JMH View Post
* Did you use the appropriate uninstall tool from Kaspersky to remove their program?

* What AV is now protecting your system?
Yeah, I removed the Kaspersky AV via their own method. Right now the computer is protected by Windows, but it's not connected to the internet. I'm browsing via my other computer.

Quote   Quote: Originally Posted by JMH View Post
* To ensure minidumps are enabled:

> Go to Start, in the Search Box type: sysdm.cpl Press Enter.
> Under the Advanced tab, click on the Startup and Recovery - Settings... button.
> Ensure that Automatically restart is unchecked.
> Under the Write Debugging Information header select Small memory dump (256 kb) in the drop down box (the 256kb varies).
> Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
> OK.
> Reboot if changes have been made.
Cool, I'll try this right away tomorrow morning. Right now, it's about 1am local time, and it's time to sleep. I really appreciate the guide on activating minidumps!

Also apparently Asus built in a hidden partition into this specific type of laptop to ensure recovery to the factory state without disks, so if all else fails, I'll just recover, and see if that helps.

Much thanks, and good night!
My System SpecsSystem Spec
.

07 Aug 2011   #4
roban

Windows 7 Professional 64bit
 
 

Download shellexview and run it. Start disabling context menu items until you find the culprit.
My System SpecsSystem Spec
07 Aug 2011   #5
Humpake

Windows 7 Home Premium 64Bit
 
 

Quote   Quote: Originally Posted by roban View Post
Download shellexview and run it. Start disabling context menu items until you find the culprit.
Thanks for the tip, but like I mentioned in my original post, I tried using ShellExView and it didn't help.

I decided not to sleep after all and troubleshoot this problem further. I tried to get the minidumps working via the system panel, but I still don't get dumps when explorer crashes. It didn't even stop the automatic restart. I then reinstalled the whole system from scratch, and alas, the problem emerged once again.

Does anyone have any tips on how to get surefire crashlogs from explorer so I could possibly get rid of this problem?

Thanks for all the help so far!

edit: I tried the controlpanel trick in conjunction with the .reg file which was supposed to help.
My System SpecsSystem Spec
07 Aug 2011   #6
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

* Re - no DMP files produced.
You should be able to do that in Safe Mode.

Restart your computer and hit F8 immediately.
By doing that you should get an option for safe mode and either use the collector program as described in the link above or simply go to
C:\window\minidump and upload all the files.



* BTW - Is this new computer under Warranty?
My System SpecsSystem Spec
08 Aug 2011   #7
Humpake

Windows 7 Home Premium 64Bit
 
 

Quote   Quote: Originally Posted by JMH View Post
* Re - no DMP files produced.
You should be able to do that in Safe Mode.

Restart your computer and hit F8 immediately.
By doing that you should get an option for safe mode and either use the collector program as described in the link above or simply go to
C:\window\minidump and upload all the files.



* BTW - Is this new computer under Warranty?
Safemode experiences the exact same explorer crashes, but no DMP files are produced. While windows explorer is crashing it declares that it's collecting some sort of data, but once it restarts I can't find a dmp file about it anywhere. Neither the registry trick or control panel one seem to work. This is driving me absolutely nuts :/

Yes the computer is under warranty, so I can just easily return it and so forth, but that would leave me without a windows laptop for a while, since they'd have to verify the problem, and possibly fix it.
My System SpecsSystem Spec
08 Aug 2011   #8
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

A new computer should not be presenting with the problem{s} you have listed.
I know what I would do if it were me...


Please keep us informed on what you decide & the ultimate outcome.
My System SpecsSystem Spec
08 Aug 2011   #9
Humpake

Windows 7 Home Premium 64Bit
 
 

Quote   Quote: Originally Posted by JMH View Post
A new computer should not be presenting with the problem{s} you have listed.
I know what I would do if it were me...


Please keep us informed on what you decide & the ultimate outcome.
The though has crossed my mind quite a few times during this, and I guess I have no other option. I'm visiting the shop today for other reasons, so I guess I'll just take this machine along with me.

Thanks for all the help, and I'll keep you guys informed .
My System SpecsSystem Spec
08 Aug 2011   #10
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Good luck...
Jan.
My System SpecsSystem Spec
Reply

 Windows 7 Explorer Continuously Crashing




Thread Tools




Similar help and support threads
Thread Forum
CCC (Catalyst Control Center) Crashing continuously.
Hey everyone, new to Seven Forums, I'm here because of a rather frustrating issue I am dealing with. I have a windows 7 computer with An ATI Radeon HD 5670 Video Card. I haven't had any issues with the Catalyst Control Center up until now. I loaded up a game of Mass Effect 1, which I had...
General Discussion
Windows Explorer crashing, adobe plug in crashing.
Im running windows 7 ultimate 64 ... I dont know totally system specs. It's a custom rig that I purchased about 6 months ago. I dont think the specs matter anyway because I don't believe this is a hadware problem, but a windows problem. Ok, So about a month ago I was unlucky enough to pick up...
General Discussion
Windows explorer (not Internet explorer) is crashing
Hi all, I am using Window7 64 bit version. I have a problem when I was trying to open a folder. When I open this particular folder windows explorer is crashing and saying cannot access memory (with different addresses). All other folders are opening properly. Also, there are few vedio files in...
BSOD Help and Support
Windows Explorer (explorer.exe) is constantly crashing
hi, after 5 or 6 months of using, explorer.exe started crashing constantly, it crashes every 10-15 minutes and freezes the screen, then i restart the process and continue using. here is the problem signature : Problem Event Name: APPCRASH Application Name: Explorer.EXE
BSOD Help and Support
Windows Explorer continuously crashing and restarting
I am running windows 7 home premium 64bit on a Sager 5170 that I very recently bought. On the 11th I installed a new windows automated update and restarted. Since then my windows explorer has been cycling through stopping and restarting every ten seconds or so or whenever I attempt t run any...
BSOD Help and Support
Windows Explorer crashes continuously
windows explorere crases continously this is what i get Faulting application name: explorer.exe, version: 6.1.7600.16450, time stamp: 0x4aebab8d Faulting module name: explorer.exe, version: 6.1.7600.16450, time stamp: 0x4aebab8d Exception code: 0xc000041d Fault offset: 0x000000000002cc2b...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 16:29.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App