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Windows 7: Blue Screen of Death "tcip.sys"

08 Aug 2011   #1
hamtetutu

Windows 7 Ultimate x64
 
 
Blue Screen of Death "tcip.sys"

Hi, I recently had alot of BSODs on my PC (about twice to thrice a day at max) and decided to seek help here. I don't know much about computers but I have attached the .zip file as required.
I'm using Windows 7 Ultimate 64-bit Full retail version (installed on self-built computer)
The pc is about 3 months old (The motherboard and hard disk is about 1 month) and the OS is about 1 month old (since last installation).

(I managed to read some stuff when it blue screened but it stated something about tcip.sys and DRIVER_IRQL_NOT_LESS_THAN_EQUAL. Not sure if this helps )

Thanks in advance.


My System SpecsSystem Spec
.
08 Aug 2011   #2
panais

Windows 7 Ultimate 64bit SP1
 
 

Quote   Quote: Originally Posted by hamtetutu View Post
Hi, I recently had alot of BSODs on my PC (about twice to thrice a day at max) and decided to seek help here. I don't know much about computers but I have attached the .zip file as required.
I'm using Windows 7 Ultimate 64-bit Full retail version (installed on self-built computer)
The pc is about 3 months old (The motherboard and hard disk is about 1 month) and the OS is about 1 month old (since last installation).

(I managed to read some stuff when it blue screened but it stated something about tcip.sys and DRIVER_IRQL_NOT_LESS_THAN_EQUAL. Not sure if this helps )

Thanks in advance.
Hi hamtetutu welcome to SF

Please update your Intel based Ethernet Adapter.

Intel® Driver Update Utility

http://downloadcenter.intel.com/

-------------------
Finish with the above step and post back with any results.
My System SpecsSystem Spec
08 Aug 2011   #3
hamtetutu

Windows 7 Ultimate x64
 
 

I tried using the Intel Driver Update Utility on both Internet Explorer 9 and Google Chrome but it can't seem to work. I've tried downloading it too and it still won't run.
My System SpecsSystem Spec
.

08 Aug 2011   #4
hamtetutu

Windows 7 Ultimate x64
 
 

It says that The connection to intel-drv-ws.systemrequirementslab.com was interrupted and Error 101 (net::ERR_CONNECTION_RESET): The connection was reset when I use google chrome and it's blank on Internet Explorer 9. I did refresh the page once because it was just showing "installing" for a long time.

P.s it bluescreened but showed a different .sys and error code. (Which is cpu64drv.sys)
My System SpecsSystem Spec
09 Aug 2011   #5
panais

Windows 7 Ultimate 64bit SP1
 
 

Quote   Quote: Originally Posted by hamtetutu View Post
It says that The connection to intel-drv-ws.systemrequirementslab.com was interrupted and Error 101 (net::ERR_CONNECTION_RESET): The connection was reset when I use google chrome and it's blank on Internet Explorer 9. I did refresh the page once because it was just showing "installing" for a long time.

P.s it bluescreened but showed a different .sys and error code. (Which is cpu64drv.sys)
For the Intel Driver Update Utility you need to have Java installed.


Also update motherboard chipset and bios.


And please upload the new bsod file.
My System SpecsSystem Spec
09 Aug 2011   #6
hamtetutu

Windows 7 Ultimate x64
 
 

Ok thank you but the latest BSOD occured when I tried running the Intel Driver Update Utility. I've attached the latest minidumps including from the last one. I do have Java installed. And I'm not sure where and how to update my motherboard's chipset and bios. I'm using the Asus Crosshair IV Extreme for my mobo.
My System SpecsSystem Spec
09 Aug 2011   #7
hamtetutu

Windows 7 Ultimate x64
 
 

It bluescreened again when I tried running the Intel Driver Update Utility
My System SpecsSystem Spec
10 Aug 2011   #8
panais

Windows 7 Ultimate 64bit SP1
 
 

Quote   Quote: Originally Posted by hamtetutu View Post
It bluescreened again when I tried running the Intel Driver Update Utility
The crash was caused by the driver for System Requirements Lab System Requirements Lab. I would uninstall that software.


Your motherboard update website http://www.asus.com/Motherboards/AMD...reme/#download
My System SpecsSystem Spec
11 Aug 2011   #9
hamtetutu

Windows 7 Ultimate x64
 
 

I uninstalled System Requirements Lab and restarted my computer before attempting to install the Intel Driver Update utility. It seems to still cause the same bluescreen and on the 2nd attempt to install it, it gets stuck and shows "Installing" forever. Here's the collection of minidumps so far.
My System SpecsSystem Spec
11 Aug 2011   #10
hamtetutu

Windows 7 Ultimate x64
 
 

So far, a bluescreen always occur during the Installation for Intel System Driver Update even after uninstalling and attempting to re-install it.
My System SpecsSystem Spec
Reply

 Blue Screen of Death "tcip.sys"




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