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Windows 7: Frequent BSoD

08 Aug 2011   #1
Syrok

Windows 7 Professional x64
 
 
Frequent BSoD

I attached a .zip per the instructions in the sticky.

I have Windows 7 Profession x64 (full retail), which I installed a couple of weeks ago.

I built my PC in January 2009 with Windows Vista Ultimate 32bit, then I went to the Windows 7 RC when it came out. That Fall I installed the same version I'm running now, but because of all the Blue Screens I switched to 32bit Windows 7 Professional. I recently started getting more Blue Screens, and I wanted to run 64bit, so I changed it back.

The Blue Screens happen most when I'm played a game like WoW, but certainly not exclusively then. I've had a ton today, which is my I'm posted this. In fact, trying to post this message I had Chrome crash, then a blue screen on my next attempt. Cool.

Any help would be much appreciated!


My System SpecsSystem Spec
.
08 Aug 2011   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Syrok View Post
I attached a .zip per the instructions in the sticky.

I have Windows 7 Profession x64 (full retail), which I installed a couple of weeks ago.

I built my PC in January 2009 with Windows Vista Ultimate 32bit, then I went to the Windows 7 RC when it came out. That Fall I installed the same version I'm running now, but because of all the Blue Screens I switched to 32bit Windows 7 Professional. I recently started getting more Blue Screens, and I wanted to run 64bit, so I changed it back.

The Blue Screens happen most when I'm played a game like WoW, but certainly not exclusively then. I've had a ton today, which is my I'm posted this. In fact, trying to post this message I had Chrome crash, then a blue screen on my next attempt. Cool.

Any help would be much appreciated!
Some suspicious files. Please download malwarebytes and run it.
My System SpecsSystem Spec
08 Aug 2011   #3
Syrok

Windows 7 Professional x64
 
 

I did a full scan of C:/ and it came back with 0 infected files of any kind.
My System SpecsSystem Spec
.

09 Aug 2011   #4
MvdB

Windows 7 64b Ultimate
 
 

All these installs, were they clean, new installs?

I see a Satellite driver which I know to have caused problems before, even though you seem to have the right version (NCREMOTEPCI.sys). Do you use it? Would a test de-install be ok to try?

Some of your ATI drivers are old and need to be updated. A specific example is
Quote:
atinavrr.sys Thu May 15 03:16:11 2008
You can get a 2009 version here: AMD.com | Support & Downloads

I see multiple crashes that point to standard Windows graphics related drivers.
Reasons could be: HW/BIOS failure, Windows Update incomplete/interrupted or third party Graphics drivers failing.

It would probably be a good idea anyway to check updates for Windows:
Quote:
Please go to your Maintenance Center and check the Windows Update status. Make sure you are up to date, do them one by one manually if needed.
For help or reset see: Windows Update - Reset
And please goto the manufacturer site of your graphical card and download newest there.
My System SpecsSystem Spec
09 Aug 2011   #5
Syrok

Windows 7 Professional x64
 
 

All of my windows installs were fresh, clean ones yes.

When I logged in this morning it told me there was a new nvidia driver released today, so I downloaded that, as well as updated the ATI driver you pointed out. I also did a windows update to make sure everything was up to date (I'm usually good about being up to date though).

I still blue screened. The blue screen message mentioned a file that I think was dxgmm.sys, but I didn't write it down. It's similar to that though.

Should I try a BIOS update?

I just uninstalled that NcRemotePci.sys driver, so I don't know if it will fix the problem or not yet.
My System SpecsSystem Spec
10 Aug 2011   #6
MvdB

Windows 7 64b Ultimate
 
 

The " dxgmm.sys" could be one of the ATIxxxxxx.sys drivers that are part of the Graphical card suite. Can you upload that latest dump?

Also could you please fill in all system spec's so we can help identify cards and corresponding drivers?

Have you only downloaded and updated the newer AMD stuff or did you fully de-install the old first?
Sometimes these old drivers are not removed correctly by the normal de-install software from the manufaturer.

To be sure you might want to de-install again and then use Driversweeper to finish it. Reboot (you'll have a simple screen as if in Safe mode as you are now defaulting into standard W7 drivers) and install newest.
Quote:
When upgrading your graphic driver you MUST remove all traces of the current driver. In order to do that we recommend using Driver Sweeper

Driver Sweeper is a fast tool to remove driver leftovers from your system. It's very important to remove your drivers on a proper way, because driver leftovers can cause problems like stability and startup problems. You can use it if you want to update/remove drivers from your system.

How to use ?

There are two methods to use Driver Sweeper.
Both methods achieve the same results. This method is always able to clean all files.

This method will delete remaining files upon reboot (if deleting failed). You can clean your drivers this way:

- Use the official uninstaller(s) of the driver(s) you want to uninstall.
- Reboot your PC in Safe Mode.
- Run Driver Sweeper and select what to clean.
- Analyse lists all the entries possible to remove, cleaning removes the entries selected.
- More drivers can be selected for the same cleaning process.

What can it be used for ?
The current supported drivers are NVIDIA (Display and Chipset), ATI (Display), Creative (Sound) Realtek (Sound), Ageia (PhysX) and Microsoft (Mouse).

Phyxion.net - Driver Sweeper
When it is removed then download and install the fresh copy, from the manufacturers' site if possible.
My System SpecsSystem Spec
10 Aug 2011   #7
Syrok

Windows 7 Professional x64
 
 

System specs:
GPU: Nvidia GeForce GTx260
CPU: Intel Core2 Quad 2.33ghz
Gigabyte EP45-DS3R motherboard

I have a TV Tuner card, an ATI TV Wonder Pro 650 PCI, that I don't use and I keep meaning to take out. I'll do that now, and use Driver Sweeper to take off some drivers and reinstall them clean.

Thanks for the help guys.

EDIT: I took out the ATI card, and it confused the hell out of my computer. When I booted up again, Aero was disabled and I got a couple messages saying Windows Device Manager had stopped working. Then it blue screened. The next time Aero was working again, but it had reset my background and it wasn't long before it restarted again. So I booted into safe mode and removed the AMD and NVidia drivers with driver sweeper, and things seem back to normal. We'll see if it's stable or not yet.
My System SpecsSystem Spec
10 Aug 2011   #8
MvdB

Windows 7 64b Ultimate
 
 

Aaahhh I should have asked more questions... was wondering why you seemed to have "double drivers". Very good. This could well be it!
My System SpecsSystem Spec
13 Aug 2011   #9
Syrok

Windows 7 Professional x64
 
 

Definitely didn't solve the problem, I'm still getting multiple BSoDs a day, with the same messages as before. I attached the dumps from the last couple of days' crashes. I'm not sure what to try next.
My System SpecsSystem Spec
13 Aug 2011   #10
MvdB

Windows 7 64b Ultimate
 
 

Multiple codes here, difficult to pinpoint. One is clear though... A usb device driver:

HTML Code:
SYMBOL_STACK_INDEX:  7

SYMBOL_NAME:  USBPORT!USBPORT_TxCsqFindIrp+a1

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: USBPORT

IMAGE_NAME:  USBPORT.SYS

DEBUG_FLR_IMAGE_TIMESTAMP:  4d8c0c08

FAILURE_BUCKET_ID:  X64_0x1E_0_USBPORT!USBPORT_TxCsqFindIrp+a1

BUCKET_ID:  X64_0x1E_0_USBPORT!USBPORT_TxCsqFindIrp+a1

Followup: MachineOwner
---------
Please check Devices for any USB ports that might have a problem...

Just to be sure... you not OC-ing?

The mix of codes on the rest point to either drivers or hHW. We'd normally check memory for that first:

Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program.

Boot from the CD, and leave it running for at least 5 or 6 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.

RAM - Test with Memtest86+

Post back any results please...
My System SpecsSystem Spec
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 Frequent BSoD




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