Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Stop F4 BSOD

10 Aug 2011   #1

Windows 7 Professional 64bit
Stop F4 BSOD

Hello. I've attached all the necessary files as requested. I've been wrestling with this one for a while and I even work in IT! Thanks for having this service setup. It's a diamond in the rough for sure. Thank you all very much!


The following info is also included in the zip file:

System Spec Information:
Windows 7 Professional x64
Retail upgrade (as full install) for OEM Windows XP
Dell Latitude E6500 (1 year old)
OS has been re-installed two days ago (thought the problem would be solved)

Other Potentially Helpful Information:
I have intentionally turned User Account Control off.
I have swapped memory modules to check RAM integrity. Unless both chips are bad though, RAM is not the culprit. Dell diagnostics says RAM is ok.

1) At an unknown point in time, the OS will crash to a blank desktop (no desktop icons, desktop wallpaper is in tact, mouse cursor is functional, no menu bar). Within 1-2 minutes afterwards, the login screen pops up (Control+Alt+Delete). I log back in and the cycle continues.
2) Every once in a while I get a BSOD with the Stop F4 error.
3) (May or may not be related) The firewall seems to turn itself off. Action center asks to reactivate it when this happens.

My System SpecsSystem Spec
11 Aug 2011   #2

Windows 7 64b Ultimate

Hello Shakedog, welcome to SF!

There are a couple of things to check here:

Windows Update has a problem:
Please go to your Maintenance Center and check the Windows Update status. Make sure you are up to date, do them one by one manually if needed.
For help or reset see: Windows Update - Reset
If I'm correct, that should also fix a USB driver problem I think I see in the dumps.

Also, If I'm not mistaken, you use Roxio Drag to disk stuff. I've seen problems there with W7 incompatibility before. If you can, please, as test, de-install. In total, I see > 6 drivers stemming from this Roxio package that I think are suspect and could easily create these problems.

After deletion and testing, if BSOD's still remain, please update newest dump and we'll start HW testing sequences.


Thanks for having this service setup. It's a diamond in the rough for sure. Thank you all very much!
You're welcome but this needs an answer... As this forum has no relation with MS at all and is just the coming together of people willing to help others all around the world...for free.... I'd say we are waaaay beyond a rough diamond Looks like a pretty and well cut diamond to me.. but then, I might be biased though I do have experience of >20 years of forums.....This one is way " above and beyond duty "
My System SpecsSystem Spec

 Stop F4 BSOD

Thread Tools

Similar help and support threads
Thread Forum
BSOD Stop 0x00000101 and Stop 0x0000009c
I have been getting some pretty bad blue screens lately the first one started out as the "Stop 0x00000101 "A clock interrupt was not received on a secondary processor within the allocated time interval" BSOD but then I stopped receiving those and started getting "machine_check_exception__Stop:...
BSOD Help and Support
BSOD random stop : stop 0x0000007A
I have bluescreen with that stop 0x0000007A (0x0000000000000020, 0xFFFFFFFFc000009D, 0xFFFFFFFFA8007CEF7C8, 0x0000000000000000) It happens randomly after sometime half an hour one hour whatever i'm doing on my computer. Do you have any solution to solve this problem. Thanks windows7 64 bit...
BSOD Help and Support
BSOD randomly STOP: 0x0000003B & STOP: 0X00000024
Hello i have had 2 BSOD's or more recently. I dont know why, i only saw 2 of them, but ive had around 3 - 4, the other 1 - 2 were seen by family members but they just turned the pc off and back on... anyhow here are some pictures ...
BSOD Help and Support
BSOD STOP: 0x3B atikmdag.sys/STOP: 0x7E dxgmms1.sys
Guys I'm at a loss I'm getting BSOD's all the time I really don't know what to do with it, and I'm not computer heavy so. If someone here could help me that would be appreciated. I've included a Dxdiag file with the rest.
BSOD Help and Support
BSOD stop 124... please make it stop
Hi again, I appreciate all prior posts and will make this one fast. The BSOD for me occours primarily after i start up my computer. Itll run for a few minutes and then do its BSOD stop 124 thing and then run fine for days unless i reboot it and leave it off for any period of time. I could repost...
BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 22:57.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App