Bsod -

BigAnt · 10 Aug 2011

Hi ALL,

Recently purchased a new system (30 days ago), system has been getting various BSOD's mainly when going into hibernation, although several have occurred whilst using browser (chrome and firefox).

I have had several system restores fail, but have been able to restore via system backup residing on external hard drive. I have used device manager to trouble shoot highlighted issues by re-installing drivers, such as those associated to network adapters.

I can boot my system down via 'shutdown', but the system will hang in 'restart' mode, requiring physical restart at which point I get another BSOD error.

System Manufacturer/Model Number: ACPI x86-based PC
OS: Microsoft Windows 7 Professional 32-bit (OEM)
CPU: Intel(R) Core(TM) i5-2500 CPU @ 3.30GHz
Motherboard: Intel Cold Lake DH67CL
Memory: 4 GB (DDR3-1333 DDR3 SDRAM)
Graphics Card(s): AMD Radeon HD 6700 Series
Sound Card: N/A
Monitor(s) Displays: LG Flatron W2343T
Screen Resolution: 1920 x 1080 (recommended)
Hard Drives: WDC WD2002FAEX-007BA0 (1863 GB, IDE)
WD Ext HDD 1021 USB Device (931 GB, USB)
PSU: N/A
Case: Thermaltake Armor Jr
Cooling: N/A
Keyboard: Logitek K120 (generic)
Mouse: Generic
Internet Speed: Cable
Other Info:
OS Service Pack Service Pack 1
DirectX DirectX 11.0
DMI BIOS Vendor Intel Corp.
DMI BIOS Version BLH6710H.86A.0076.2010.1115.1959

(1.) Most recent BSOD

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 3081

Additional information about the problem:
BCCode: 1000008e
BCP1: C0000005
BCP2: 9920183C
BCP3: 8DD8EAC4
BCP4: 00000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

(2.) Previous BSOD

Problem signature:
Problem Event Name: StartupRepairOffline
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Problem Signature 01: 6.1.7601.16385
Problem Signature 02: 6.1.7601.16385
Problem Signature 03: unknown
Problem Signature 04: 21200478
Problem Signature 05: AutoFailover
Problem Signature 06: 4
Problem Signature 07: NoRootCause

Any help would be greatly appreciated, thanks in advance for any assistance!!!

yowanvista · 10 Aug 2011

Your BSOD was caused by an AVG Antivirus software, remove it and use MSE instead

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: c0000005, The exception code that was not handled
Arg2: 9920183c, The address that the exception occurred at
Arg3: 8dd8eac4, Trap Frame
Arg4: 00000000

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
win32k!HMAllocObject+29
9920183c 8b80b8000000    mov     eax,dword ptr [eax+0B8h]

TRAP_FRAME:  8dd8eac4 -- (.trap 0xffffffff8dd8eac4)
ErrCode = 00000000
eax=00000000 ebx=00000002 ecx=00000000 edx=00000000 esi=000000c0 edi=00000010
eip=9920183c esp=8dd8eb38 ebp=8dd8eb50 iopl=0         nv up ei pl nz na po nc
cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010202
win32k!HMAllocObject+0x29:
9920183c 8b80b8000000    mov     eax,dword ptr [eax+0B8h] ds:0023:000000b8=????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x8E

PROCESS_NAME:  avgchsvx.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 9920b8bd to 9920183c

STACK_TEXT:  
8dd8eb50 9920b8bd 00000000 00000000 00000010 win32k!HMAllocObject+0x29
8dd8eb7c 9920ba9c 00000000 00000000 000088b8 win32k!InternalSetTimer+0x91
8dd8eb98 9920167b 00000000 000088b8 991a4683 win32k!SetRITTimer+0x22
8dd8ebb0 99201120 ffb6ee30 ffb6ee30 ffb6ee30 win32k!SetAppStarting+0x43
8dd8ebd0 991fadf8 00000000 ffb6ee30 89b6fbe0 win32k!xxxInitProcessInfo+0xb4
8dd8ebf4 991fad8b ffb6ee30 00000001 89b6fbe0 win32k!xxxUserProcessCallout+0x1f
8dd8ec10 83091dbf 89b6f4a8 00000001 82f83b10 win32k!W32pProcessCallout+0x43
8dd8ec24 82e57eae 000010e6 0012e4b8 0012e4bc nt!PsConvertToGuiThread+0x47
8dd8ec34 772670b4 badb0d00 0012e4b8 00000000 nt!KiBBTUnexpectedRange+0xc
WARNING: Frame IP not in any known module. Following frames may be wrong.
8dd8ec38 badb0d00 0012e4b8 00000000 00000000 0x772670b4
8dd8ec3c 0012e4b8 00000000 00000000 00000000 0xbadb0d00
8dd8ec40 00000000 00000000 00000000 00000000 0x12e4b8


STACK_COMMAND:  kb

FOLLOWUP_IP: 
win32k!HMAllocObject+29
9920183c 8b80b8000000    mov     eax,dword ptr [eax+0B8h]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  win32k!HMAllocObject+29

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: win32k

IMAGE_NAME:  win32k.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4df2d2ee

FAILURE_BUCKET_ID:  0x8E_win32k!HMAllocObject+29

BUCKET_ID:  0x8E_win32k!HMAllocObject+29

Followup: MachineOwner
---------

BigAnt · 10 Aug 2011

Thanks very much for your assistance 'yowanvista'. I did the big 'aha' and 'dooh', as soon as I saw your data and realised it was AVG. Added some Rep, and wish to say 'thanks and cheers' for your great help.

Bsod -

BSOD - Couple of issues (SOLVED)