BSODs, need helping identifying cause - dumps included

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  1. Posts : 90
    windows 7 professional 64 bit
       #1

    BSODs, need helping identifying cause - dumps included


    Hi, i have signed up to this forum in hope that someone can help me. For about a week i have been having various BSODS, ive been using who crashed who have given me these reports


    On Sat 13/08/2011 12:59:55 GMT your computer crashed
    crash dump file: C:\Windows\Minidump\081311-21543-01.dmp
    This was probably caused by the following module: dxgmms1.sys (dxgmms1+0x1CE31)
    Bugcheck code: 0x3B (0xC0000005, 0xFFFFF88005312E31, 0xFFFFF88008C6C080, 0x0)
    Error: SYSTEM_SERVICE_EXCEPTION
    file path: C:\Windows\system32\drivers\dxgmms1.sys
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: DirectX Graphics MMS
    Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.


    On Sat 13/08/2011 12:59:55 GMT your computer crashed
    crash dump file: C:\Windows\memory.dmp
    This was probably caused by the following module: dxgmms1.sys (dxgmms1!VidMmInterface+0xB571)
    Bugcheck code: 0x3B (0xC0000005, 0xFFFFF88005312E31, 0xFFFFF88008C6C080, 0x0)
    Error: SYSTEM_SERVICE_EXCEPTION
    file path: C:\Windows\system32\drivers\dxgmms1.sys
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: DirectX Graphics MMS
    Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.


    On Fri 12/08/2011 13:38:16 GMT your computer crashed
    crash dump file: C:\Windows\Minidump\081211-23150-01.dmp
    This was probably caused by the following module: ntfs.sys (Ntfs+0x5A88)
    Bugcheck code: 0x24 (0x1904FB, 0xFFFFF88003143268, 0xFFFFF88003142AC0, 0x28160)
    Error: NTFS_FILE_SYSTEM
    file path: C:\Windows\system32\drivers\ntfs.sys
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT File System Driver
    Bug check description: This indicates a problem occurred in the NTFS file system.
    The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.


    On Thu 11/08/2011 12:11:17 GMT your computer crashed
    crash dump file: C:\Windows\Minidump\081111-25428-01.dmp
    This was probably caused by the following module: ntoskrnl.exe (nt+0x7FD00)
    Bugcheck code: 0xC5 (0xFFFFF8A001961000, 0x0, 0x1, 0xFFFFF80002C13406)
    Error: DRIVER_CORRUPTED_EXPOOL
    file path: C:\Windows\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    Bug check description: This indicates that the system attempted to access invalid memory at a process IRQL that was too high.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.
    my gpu drivers and mobo bios and chipset are all the latest, they occur at random times, usually quite soon after booting up from 1min to like 20 mins ish, could be loading any program be it browsing or playing a game, im not very good at reading the dumps. please help!
      My Computer


  2. Posts : 5,405
    Windows 7 Ultimate 64bit SP1
       #2

    Hi jon0705 welcome to SF :)

    Please follow these simple steps and upload here your bsod folder

    https://www.sevenforums.com/crashes-d...tructions.html
      My Computer


  3. Posts : 90
    windows 7 professional 64 bit
    Thread Starter
       #3

    My hardware is all only 4-5 months old, have only been having this issue he last month-ish, mustve installed some software or some driver or something! last thing i have added was my usb wireless adapter, a tp link tl-wn722n
      My Computer


  4. Posts : 90
    windows 7 professional 64 bit
    Thread Starter
       #4

    Oh sorry, heres my zip file, in performance monitor the file menu gives me the choices of options and exit
      My Computer


  5. Posts : 5,405
    Windows 7 Ultimate 64bit SP1
       #5

    jon0705 said:
    Another BSOD this morning, bump
    Please follow these steps in this order,

    Download and install driver sweeper Phyxion.net - Driver Sweeper

    Download the most recent driver (not the catalyst only the driver) for you ati. Go here AMD Graphics Drivers & Software find your graphic card and then choose Individual Downloads and download only the driver.

    Uninstall ati software/driver,restart in safe mode,run driver sweeper and clean any remaining ati fragments,restart in normal mode.

    Install the new ati driver.

    Update DirectX.

    Update your Wacom(tablet) Mouse Filter Drivers | Wacom Americas

    ----------------
    Finish with the above steps and post back with any results.
      My Computer


  6. Posts : 90
    windows 7 professional 64 bit
    Thread Starter
       #6

    Thank you for the reply! I have followed your steps to the best of my knowledge, pc has booted up fine, but the BSOD's came and went. Is there anything i should do to see if the issue remains or continue with normal usage and report back if i suffer another blue screen?
      My Computer


  7. Posts : 5,405
    Windows 7 Ultimate 64bit SP1
       #7

    jon0705 said:
    Thank you for the reply! I have followed your steps to the best of my knowledge, pc has booted up fine, but the BSOD's came and went. Is there anything i should do to see if the issue remains or continue with normal usage and report back if i suffer another blue screen?
    What exactly do you mean by ''BSOD's came and went" ? :)
      My Computer


  8. Posts : 90
    windows 7 professional 64 bit
    Thread Starter
       #8

    Sorry, what i meant was that they didn't happen every time i booted up, was usually once every couple of days or so
      My Computer


  9. Posts : 5,405
    Windows 7 Ultimate 64bit SP1
       #9

    jon0705 said:
    Sorry, what i meant was that they didn't happen every time i booted up, was usually once every couple of days or so
    A! ok :)

    Well then work,play as usual and post back with any results.
      My Computer


  10. Posts : 90
    windows 7 professional 64 bit
    Thread Starter
       #10

    Okay will do, thanks for the help :)
      My Computer


 
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