BSOD after logging out of internet


  1. Posts : 9
    Windows 7 Ultimate, 32-bit
       #1

    BSOD after logging out of internet


    Hi,
    I use broadband internet. Last night, after just surfing the net, I closed my browser (Firefox 6) and then when I disconnected the net, I got the BSOD. The required files are attached.
    This is the second or third time, I got the BSOD in the same way. However I don't have the minidump files for the previous incident.
    Oh, I use KIS 2011.
    My hardware is 2 years old
    Windows 7 has been installed for about 6 months(previously it was Windows Vista)

    Thanks
      My Computer


  2. Posts : 28,845
    Win 8 Release candidate 8400
       #2

    BluRay said:
    Hi,
    I use broadband internet. Last night, after just surfing the net, I closed my browser (Firefox 6) and then when I disconnected the net, I got the BSOD. The required files are attached.
    This is the second or third time, I got the BSOD in the same way. However I don't have the minidump files for the previous incident.
    Oh, I use KIS 2011.
    My hardware is 2 years old
    Windows 7 has been installed for about 6 months(previously it was Windows Vista)

    Thanks

    Easy caused by your Kaspersky. Remove and replace with Microsoft security essentials


    http://support.kaspersky.com/downloa...vremover10.zip

    Virus, Spyware & Malware Protection | Microsoft Security Essentials
      My Computer


  3. Posts : 9
    Windows 7 Ultimate, 32-bit
    Thread Starter
       #3

    Are you sure it is due to KIS. I used BlueScreenView and this is what it showed:
    ==================================================
    Dump File : 081911-16941-01.dmp
    Crash Time : 19/08/2011 22:46:15
    Bug Check String : DRIVER_CORRUPTED_EXPOOL
    Bug Check Code : 0x000000c5
    Parameter 1 : 0x00000004
    Parameter 2 : 0x00000002
    Parameter 3 : 0x00000001
    Parameter 4 : 0x83325943
    Caused By Driver : ntkrnlpa.exe
    Caused By Address : ntkrnlpa.exe+467eb
    File Description : NT Kernel & System
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
    Processor : 32-bit
    Computer Name :
    Full Path : C:\Windows\Minidump\081911-16941-01.dmp
    Processors Count : 2
    Major Version : 15
    Minor Version : 7600
    Dump File Size : 143,472
    ==================================================

    I think the report is saying that ntkrnlpa.exe caused it, this does not sound like KIS
      My Computer


  4. Posts : 28,845
    Win 8 Release candidate 8400
       #4

    BluRay said:
    Are you sure it is due to KIS. I used BlueScreenView and this is what it showed:
    ==================================================
    Dump File : 081911-16941-01.dmp
    Crash Time : 19/08/2011 22:46:15
    Bug Check String : DRIVER_CORRUPTED_EXPOOL
    Bug Check Code : 0x000000c5
    Parameter 1 : 0x00000004
    Parameter 2 : 0x00000002
    Parameter 3 : 0x00000001
    Parameter 4 : 0x83325943
    Caused By Driver : ntkrnlpa.exe
    Caused By Address : ntkrnlpa.exe+467eb
    File Description : NT Kernel & System
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
    Processor : 32-bit
    Computer Name :
    Full Path : C:\Windows\Minidump\081911-16941-01.dmp
    Processors Count : 2
    Major Version : 15
    Minor Version : 7600
    Dump File Size : 143,472
    ==================================================

    I think the report is saying that ntkrnlpa.exe caused it, this does not sound like KIS
    Blue screen often gives erroneous results.

    The highlighted red indicates memory corruption, and this says Kaspersky.

    *** WARNING: Unable to verify timestamp for klif.sys
    *** ERROR: Module load completed but symbols could not be loaded for klif.sys
    Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+2e3 )

    Followup: Pool_corruption
      My Computer


  5. Posts : 9
    Windows 7 Ultimate, 32-bit
    Thread Starter
       #5

    zigzag3143 said:

    *** WARNING: Unable to verify timestamp for klif.sys
    *** ERROR: Module load completed but symbols could not be loaded for klif.sys
    Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+2e3 )

    Followup: Pool_corruption
    Where did you get this from?

    and if KIS is creating the problem then there is no problem with my hardware.. right? In that case I won't uninstall KIS as I still have about 150 days remaining..By the way do you think the problem can be solved if I upgrade to KIS 2012?

    thanks
      My Computer


  6. Posts : 28,845
    Win 8 Release candidate 8400
       #6

    BluRay said:
    zigzag3143 said:

    *** WARNING: Unable to verify timestamp for klif.sys
    *** ERROR: Module load completed but symbols could not be loaded for klif.sys
    Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+2e3 )

    Followup: Pool_corruption
    Where did you get this from?

    and if KIS is creating the problem then there is no problem with my hardware.. right? In that case I won't uninstall KIS as I still have about 150 days remaining..By the way do you think the problem can be solved if I upgrade to KIS 2012?

    thanks
    I got it from Windb

    It is blamed on Kaspersky (and KIS is a known problem)

    I have no idea if the new version will make a difference (probably not--if the old one crashed the new one may) but it needs to be completely removed before installing the new one.
      My Computer


  7. Posts : 9
    Windows 7 Ultimate, 32-bit
    Thread Starter
       #7

    zigzag3143 said:
    I got it from Windb
    Ah.. what is Windb?
    I think I will give KIS 2012 a try.. and then see whether it happens again. Ok, I have one question.. can this problem effect my hardware?
      My Computer


  8. Posts : 8,679
    Windows 10 Pro x64
       #8

    That's from WinDbg. It's debugging tool for Windows.
      My Computer


  9. Posts : 28,845
    Win 8 Release candidate 8400
       #9

    BluRay said:
    zigzag3143 said:
    I got it from Windb
    Ah.. what is Windb?
    I think I will give KIS 2012 a try.. and then see whether it happens again. Ok, I have one question.. can this problem effect my hardware?
    Windb=Windows debugger

    Can hardware be affected? probably.
      My Computer


 

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