Bsod

phrozenflame · 20 Aug 2011

Brought new Acer 5750g laptop, came with linux, formatted using win 7 setup and installed win 7. Then loaded drivers CD and loaded drivers.

I got BSOD recently. I have attached all the information below. Your help will be greatly appreciated!

Thanks
-----------

Is Windows 7 . . .
- x86 (32-bit) or x64 ? - x86/32bit
- the original installed OS on the system? NO
- an OEM or full retail version? Retail
- OEM = came pre-installed on system No
- Full Retail = you purchased it from retailer Yes

- What is the age of system (hardware)? 1 week
- What is the age of OS installation (have you re-installed the OS?) 1 week

_Perform file included in zip_

panais · 20 Aug 2011

Hi phrozenflame welcome to SF :)

Please follow these steps in this order,

Uninstall and clean AVG from your system using the http://download.avg.com/filedir/util...avgremover.exe

Download and instal mse Virus, Spyware & Malware Protection | Microsoft Security Essentials

Enable windows firewall.

Download and install driver sweeper Phyxion.net - Driver Sweeper

Download the most recent software\driver for your nvidia Welcome to NVIDIA - World Leader in Visual Computing Technologies

Uninstall your nvidia software\driver,restart in safe mode,run driver sweeper and clean any nvidia remaining fragments,restart in normal mode.

Install the new nvidia software\driver,restart.

Update DirectX.

This Driver giveio.sys (dated from 1996) may be related to a software from giveio , ADC Analsyzer or Disspy, remove such software OR just go to C:\Windows\System32 and rename the driver giveio.sys togiveio.old

phrozenflame · 20 Aug 2011

Hi Penais, ty for the feedback.

Just one small query: Using the Driver sweeper, Do I just remove nvidia drivers or all the drivers? or all of the drivers?

Many thanks!

panais · 20 Aug 2011

phrozenflame said:

Hi Penais, ty for the feedback.

Just one small query: Using the Driver sweeper, Do I just remove nvidia drivers or all the drivers? or all of the drivers?

Many thanks!

Uninstall your nvidia software\driver,restart in safe mode,run driver sweeper,in the list,choose Nvidia-Display and press clean, finish and restart in normal mode.

Just remove Nvidia-Display and no anything else :)

phrozenflame · 20 Aug 2011

Cheers many thanks panaies, I'll get back to it. Is the following by any chance related to the same issue, laptop shuts down without any notification or BSOD. I'd open a new thread as per rules but perhaps they're both related and so i'll also know whether they're two different or same issues :)

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2011-08-21T02:42:59.443228000Z" />
<EventRecordID>3149</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>Somi-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
- <EventData>
<Data Name="BugcheckCode">126</Data>
<Data Name="BugcheckParameter1">0xc000001d</Data>
<Data Name="BugcheckParameter2">0x90cf6396</Data>
<Data Name="BugcheckParameter3">0x91ef29c8</Data>
<Data Name="BugcheckParameter4">0x91ef25a0</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>

panais · 20 Aug 2011

Is that happens when using only the battery or when connected to ac?

Also shutdown the laptop for 1 hour,start the laptop enter bios and post here the system and cpu temperatures.

For temperatures checking and more you can also download and use Speccy - Standard

phrozenflame · 20 Aug 2011

Has happened on both power and battery. I'll do the rest shortly.

Thanks

phrozenflame · 20 Aug 2011

Speccy and speedfan snapshot atm, just an fyi.

Will take some time before I manage to get rest of the info, doing assignment

panais · 20 Aug 2011

Some laptops auto shuts down in high temperatures.

keep clean the cpu fan\cooler,you might be blocking air inlets or vents.

Use air spray and clean the cpu fan\cooler and keep the <breathing> area clean.

phrozenflame · 27 Aug 2011

Hello Panais,

I have removed AVG and installed MS Sec essentials.

Now regarding the drivers...I do auto detect on Nvidia site and it gives me notice that I should get updates from OEM. I goto Acer site and the latest driver there is the same as mine..should I just proceed and install the Nvida 540m notebook drivers from their website regardless of the auto-detection notice?

Regards