ATXPORT error

mac173 · 21 Aug 2011

I just removed the Win 7 Home Protection 2012 virus from this computer. Since removal, I am getting two errors, one resulting in BSOD's.

When I try to start Firefox, I get the following error. It also comes up when I try to upgrade MalwareBites to the premium version and it tries to access the internet.

"XULRunner (this is the heading)
Error: Platform version '1.9.2.18 is not compatable with
minVersion >=1.9.2.20
maxVersion <=1.9.2.20"

Every time the machine boots up, it is crashing to a BSOD with the same error indicated "ATAPORT.EXE". I hope I am remembering that right, it is up and gone very fast. I got it 3 times in rapid sucession, and could not even check the crash logs before it crashed again. I am currently in Safe Mode. Log files attached.
I could not get the Perfmon/report to run, it said Null file.

Jonathan_King · 22 Aug 2011

Hello,

It seems you have attached the jcgriff2 application, not the report itself. Could you run the application and then upload the report it creates?

mac173 · 22 Aug 2011

Jonathan_King said:

Hello,

It seems you have attached the jcgriff2 application, not the report itself. Could you run the application and then upload the report it creates?

Oh CRAP!

I will run it again tonight, and zip the results. On my way to work atm.

mac173 · 23 Aug 2011

Ok, ran the app again, and attached the correct file this time.

Also, I saw another BSOD, and the file referenced is ATAPORT.SYS,

The computer is

Pentium 4 3.2 gig
Intel MOBO (D867 Perl?)
Geforce 7800 video card
2 gig Corsair memory
200 gig WD HD
Full install of 32-bit Windows 7, about 9 months ago, no reinstalls.
This is the first problem with BSOD's on this machine, I am fairly sure the virus and removal was the cause.

Jonathan_King · 23 Aug 2011

Try running the Kaspersky TDSS Killer tool: How to remove malware belonging to the family Rootkit.Win32.TDSS (aka Tidserv, TDSServ, Alureon)?

If that doesn't find anything or fix the problem, try attaching the report again; apparently it didn't go through with your last post.

mac173 · 24 Aug 2011

Here.

Jonathan_King · 25 Aug 2011

Altogether, between the July and August crashes, I see Avast and Windows Security Essentials blamed. You may try updating your Intel network drivers from here: http://downloadcenter.intel.com/Deta...20Applications

I assume you ran the Kaspersky tool? If so, what were the results?

You might also run driver verifier: Driver Verifier - Enable and Disable

...Summary of the dumps:

Code:


Built by: 7601.17640.x86fre.win7sp1_gdr.110622-1506
Debug session time: Tue Aug 23 18:48:34.224 2011 (UTC - 4:00)
System Uptime: 0 days 0:03:50.021
*** WARNING: Unable to verify timestamp for MpFilter.sys
*** ERROR: Module load completed but symbols could not be loaded for MpFilter.sys
Probably caused by : ataport.SYS ( ataport!IdePortDispatchDeviceControl+b )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x8E
PROCESS_NAME:  WmiPrvSE.exe
FAILURE_BUCKET_ID:  0x8E_ataport!IdePortDispatchDeviceControl+b
BiosReleaseDate = 02/13/2005
SystemProductName =                                
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17640.x86fre.win7sp1_gdr.110622-1506
Debug session time: Sun Aug 21 18:07:42.408 2011 (UTC - 4:00)
System Uptime: 0 days 0:07:29.205
*** WARNING: Unable to verify timestamp for MpFilter.sys
*** ERROR: Module load completed but symbols could not be loaded for MpFilter.sys
Probably caused by : ataport.SYS ( ataport!IdePortDispatchDeviceControl+b )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x8E
PROCESS_NAME:  WmiPrvSE.exe
FAILURE_BUCKET_ID:  0x8E_ataport!IdePortDispatchDeviceControl+b
BiosReleaseDate = 02/13/2005
SystemProductName =                                
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17640.x86fre.win7sp1_gdr.110622-1506
Debug session time: Sun Aug 21 18:12:36.127 2011 (UTC - 4:00)
System Uptime: 0 days 0:04:06.909
*** WARNING: Unable to verify timestamp for MpFilter.sys
*** ERROR: Module load completed but symbols could not be loaded for MpFilter.sys
Probably caused by : ataport.SYS ( ataport!IdePortDispatchDeviceControl+b )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x8E
PROCESS_NAME:  WmiPrvSE.exe
FAILURE_BUCKET_ID:  0x8E_ataport!IdePortDispatchDeviceControl+b
BiosReleaseDate = 02/13/2005
SystemProductName =                                
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17640.x86fre.win7sp1_gdr.110622-1506
Debug session time: Sun Aug 21 17:59:26.641 2011 (UTC - 4:00)
System Uptime: 0 days 1:01:19.438
*** WARNING: Unable to verify timestamp for MpFilter.sys
*** ERROR: Module load completed but symbols could not be loaded for MpFilter.sys
Probably caused by : ataport.SYS ( ataport!IdePortDispatchDeviceControl+b )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x8E
PROCESS_NAME:  VSSVC.exe
FAILURE_BUCKET_ID:  0x8E_ataport!IdePortDispatchDeviceControl+b
BiosReleaseDate = 02/13/2005
SystemProductName =                                
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Debug session time: Sat Aug 21 15:41:21.334 2010 (UTC - 4:00)
System Uptime: 2 days 21:00:13.184
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x18
BiosReleaseDate = 02/13/2005
SystemProductName =                                
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17640.x86fre.win7sp1_gdr.110622-1506
Debug session time: Thu Aug 18 10:32:17.800 2011 (UTC - 4:00)
System Uptime: 0 days 0:04:13.597
*** WARNING: Unable to verify timestamp for aswSnx.SYS
*** ERROR: Module load completed but symbols could not be loaded for aswSnx.SYS
Probably caused by : ataport.SYS ( ataport!IdePortDispatchDeviceControl+b )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x8E
PROCESS_NAME:  WmiPrvSE.exe
FAILURE_BUCKET_ID:  0x8E_ataport!IdePortDispatchDeviceControl+b
BiosReleaseDate = 02/13/2005
SystemProductName =                                
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17640.x86fre.win7sp1_gdr.110622-1506
Debug session time: Thu Aug 18 10:18:59.850 2011 (UTC - 4:00)
System Uptime: 0 days 1:22:07.647
*** WARNING: Unable to verify timestamp for aswSnx.SYS
*** ERROR: Module load completed but symbols could not be loaded for aswSnx.SYS
Probably caused by : ataport.SYS ( ataport!IdePortDispatchDeviceControl+b )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x8E
PROCESS_NAME:  WmiPrvSE.exe
FAILURE_BUCKET_ID:  0x8E_ataport!IdePortDispatchDeviceControl+b
BiosReleaseDate = 02/13/2005
SystemProductName =                                
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17640.x86fre.win7sp1_gdr.110622-1506
Debug session time: Thu Aug 18 11:59:43.503 2011 (UTC - 4:00)
System Uptime: 0 days 0:05:14.285
*** WARNING: Unable to verify timestamp for aswSnx.SYS
*** ERROR: Module load completed but symbols could not be loaded for aswSnx.SYS
Probably caused by : ataport.SYS ( ataport!IdePortDispatchDeviceControl+b )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x8E
PROCESS_NAME:  WmiPrvSE.exe
FAILURE_BUCKET_ID:  0x8E_ataport!IdePortDispatchDeviceControl+b
BiosReleaseDate = 02/13/2005
SystemProductName =                                
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17640.x86fre.win7sp1_gdr.110622-1506
Debug session time: Thu Aug 18 07:38:04.569 2011 (UTC - 4:00)
System Uptime: 0 days 0:08:09.366
*** WARNING: Unable to verify timestamp for aswSnx.SYS
*** ERROR: Module load completed but symbols could not be loaded for aswSnx.SYS
Probably caused by : ataport.SYS ( ataport!IdePortDispatchDeviceControl+b )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x8E
PROCESS_NAME:  WmiPrvSE.exe
FAILURE_BUCKET_ID:  0x8E_ataport!IdePortDispatchDeviceControl+b
BiosReleaseDate = 02/13/2005
SystemProductName =                                
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17640.x86fre.win7sp1_gdr.110622-1506
Debug session time: Thu Aug 18 01:55:24.562 2011 (UTC - 4:00)
System Uptime: 0 days 1:51:11.343
*** ERROR: Module load completed but symbols could not be loaded for mssmbios.sys
*** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ndis.sys - 
*** WARNING: Unable to verify timestamp for e100b325.sys
*** ERROR: Module load completed but symbols could not be loaded for e100b325.sys
Probably caused by : e100b325.sys ( e100b325+b2c8 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0xD1_e100b325+b2c8
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17640.x86fre.win7sp1_gdr.110622-1506
Debug session time: Thu Aug 18 20:01:31.296 2011 (UTC - 4:00)
System Uptime: 0 days 0:00:09.078
*** WARNING: Unable to verify timestamp for kdcom.dll
*** ERROR: Module load completed but symbols could not be loaded for kdcom.dll
Probably caused by : kdcom.dll ( kdcom+13a4 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
BUGCHECK_STR:  0x7E
FAILURE_BUCKET_ID:  0x7E_BAD_IP_kdcom+13a4
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17592.x86fre.win7sp1_gdr.110408-1631
Debug session time: Wed Aug  3 18:50:04.662 2011 (UTC - 4:00)
System Uptime: 0 days 2:05:55.443
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  AvastSvc.exe
FAILURE_BUCKET_ID:  0x50_fltmgr!TreeFindNodeOrParent+11
BiosReleaseDate = 02/13/2005
SystemProductName =                                
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17592.x86fre.win7sp1_gdr.110408-1631
Debug session time: Fri Jul 29 12:38:37.844 2011 (UTC - 4:00)
System Uptime: 0 days 1:03:00.641
BUGCHECK_STR:  0x19_22
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0x19_22_nt!ExpFindAndRemoveTagBigPages+1fd
BiosReleaseDate = 02/13/2005
SystemProductName =                                
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17592.x86fre.win7sp1_gdr.110408-1631
Debug session time: Fri Jul 29 11:34:23.680 2011 (UTC - 4:00)
System Uptime: 2 days 2:21:35.477
BUGCHECK_STR:  0x19_3
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0x19_3_nt!ExDeferredFreePool+312
BiosReleaseDate = 02/13/2005
SystemProductName =                                
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17592.x86fre.win7sp1_gdr.110408-1631
Debug session time: Wed Jul 27 01:23:57.874 2011 (UTC - 4:00)
System Uptime: 9 days 10:41:26.842
BUGCHECK_STR:  0x1a_61940
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  Steam.exe
FAILURE_BUCKET_ID:  0x1a_61940_nt!MiSwapWslEntries+48
BiosReleaseDate = 02/13/2005
SystemProductName =                                
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17592.x86fre.win7sp1_gdr.110408-1631
Debug session time: Sun Jul 17 14:40:30.424 2011 (UTC - 4:00)
System Uptime: 2 days 19:01:13.827
DEFAULT_BUCKET_ID:  STRING_DEREFERENCE
PROCESS_NAME:  System
BUGCHECK_STR:  0x24
FAILURE_BUCKET_ID:  0x24_Ntfs!NtfsRemovePrefixSafe+1c
BiosReleaseDate = 02/13/2005
SystemProductName =                                
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17592.x86fre.win7sp1_gdr.110408-1631
Debug session time: Tue Jul  5 18:43:04.697 2011 (UTC - 4:00)
System Uptime: 0 days 0:02:36.494
Probably caused by : ntkrnlmp.exe ( nt!ExAllocatePoolWithTag+47f )
BUGCHECK_STR:  0xC5_2
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  SearchIndexer.
FAILURE_BUCKET_ID:  0xC5_2_nt!ExAllocatePoolWithTag+47f
BiosReleaseDate = 02/13/2005
SystemProductName =                                
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``