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Windows 7: random bsod

23 Aug 2011   #1

Windows 7 Ultimate x64
random bsod

i had 3 bsod's today, im using windows 7 64 bit
2 of them were caused by ntoskrnl.exe, 1 was caused by atapi.sys

My System SpecsSystem Spec
23 Aug 2011   #2
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit

Hello there!

Seems like the crashes all are generic so we have to start with basics. Run Hardware Diagnostic (RAM, GPU and Hard drive) : Hardware Diagnostic | Captain Debugger

Download a update version of Network drivers and Remove you Network drivers and install the new one.

Uninstall Sophos Anti-Rootkit and Spybot and install Microsoft Security essentials. Use Malwarebytes and run a complete scan. Then run SFC SCANNOW to make sure all the OS files are intact.

This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff80002f95fda, The address that the exception occurred at
Arg3: 0000000000000001, Parameter 0 of the exception
Arg4: 0000000000000018, Parameter 1 of the exception

Debugging Details:

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

fffff800`02f95fda f0480fba6f1800  lock bts qword ptr [rdi+18h],0

EXCEPTION_PARAMETER1:  0000000000000001

EXCEPTION_PARAMETER2:  0000000000000018

WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff80002ece0e8




PROCESS_NAME:  chrome.exe


TRAP_FRAME:  fffff88002ff5340 -- (.trap 0xfffff88002ff5340)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000000 rbx=0000000000000000 rcx=fffffa80036de680
rdx=00000000000f001f rsi=0000000000000000 rdi=0000000000000000
rip=fffff80002f95fda rsp=fffff88002ff54d0 rbp=0000000000000000
 r8=fffff8a009ef9670  r9=00000000000000e8 r10=0000000000000000
r11=fffff8a009ef9620 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz ac po nc
fffff800`02f95fda f0480fba6f1800  lock bts qword ptr [rdi+18h],0 ds:00000000`00000018=????????????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002ce9028 to fffff80002c9d640

fffff880`02ff4ab8 fffff800`02ce9028 : 00000000`0000001e ffffffff`c0000005 fffff800`02f95fda 00000000`00000001 : nt!KeBugCheckEx
fffff880`02ff4ac0 fffff800`02c9ccc2 : fffff880`02ff5298 00000000`00000000 fffff880`02ff5340 fffffa80`036de680 : nt! ?? ::FNODOBFM::`string'+0x4987d
fffff880`02ff5160 fffff800`02c9b83a : 00000000`00000001 00000000`00000018 00000000`00000000 00000000`00000000 : nt!KiExceptionDispatch+0xc2
fffff880`02ff5340 fffff800`02f95fda : fffff880`00000000 fffff880`02ff5520 fffffa80`03aceb30 fffff8a0`09ef9670 : nt!KiPageFault+0x23a
fffff880`02ff54d0 fffff800`02f877ce : fffffa80`00000000 fffff8a0`09ef9670 fffff8a0`000f001f 00000000`00000000 : nt!ObpCreateHandle+0x29a
fffff880`02ff55e0 fffff800`02f78baf : fffffa80`06404d10 fffff880`02ff59a0 fffffa80`06c39190 00000000`08000000 : nt!ObInsertObjectEx+0xde
fffff880`02ff5830 fffff800`02c9c8d3 : fffffa80`036de680 fffff880`02ff5ad8 fffff880`02ff58c8 fffffa80`04a42970 : nt!NtCreateSection+0x1fe
fffff880`02ff58b0 fffff800`02c98e70 : fffffa80`045fbb72 fffff880`02ff5bc0 00000000`00000000 fffffa80`04600250 : nt!KiSystemServiceCopyEnd+0x13
fffff880`02ff5ab8 fffffa80`045fbb72 : fffff880`02ff5bc0 00000000`00000000 fffffa80`04600250 fffffa80`046045d0 : nt!KiServiceLinkage
fffff880`02ff5ac0 fffff880`02ff5bc0 : 00000000`00000000 fffffa80`04600250 fffffa80`046045d0 fffffa80`00000002 : 0xfffffa80`045fbb72
fffff880`02ff5ac8 00000000`00000000 : fffffa80`04600250 fffffa80`046045d0 fffffa80`00000002 00000000`08000000 : 0xfffff880`02ff5bc0


fffff800`02f95fda f0480fba6f1800  lock bts qword ptr [rdi+18h],0


SYMBOL_NAME:  nt!ObpCreateHandle+29a

FOLLOWUP_NAME:  MachineOwner


IMAGE_NAME:  ntkrnlmp.exe


FAILURE_BUCKET_ID:  X64_0x1E_nt!ObpCreateHandle+29a

BUCKET_ID:  X64_0x1E_nt!ObpCreateHandle+29a

Followup: MachineOwner
My System SpecsSystem Spec
24 Aug 2011   #3

Windows 7 Ultimate x64

thanks for the reply

i ran hardware diagnostic and sfc scannnow, there were no problems.
all drivers are updated
i removed anti rootkit and spybot.
i ran malwarebytes before and it removed all threats
microsoft security essentials also removed all threats, but every 5 minutes it detects and removes win32/coinminer
here is screenshot
My System SpecsSystem Spec

24 Aug 2011   #4

windows 7 Ultimate x64

coinminer may be an trojan, its for generating bitcoins. If you dont know know anything about bitcoins im pretty sure someone uses your pc to generate coins for them. Update virusscanner security patches for ie flash windows firefox etc and try mcaffee stinger and spybot search and destroy.
My System SpecsSystem Spec
24 Aug 2011   #5
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit

Hello there!

Follow this article and enable Driver Verifier : Using Driver Verifier to identify issues with Drivers
My System SpecsSystem Spec
24 Aug 2011   #6

Windows 7 Ultimate x64

im writing from another computer, i followed that article and after restart i cant get into windows, it says: DISK BOOT FAILURE, INSERT SYSTEM DISK AND PRESS ENTER
My System SpecsSystem Spec
24 Aug 2011   #7
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit

Quote   Quote: Originally Posted by dbaic View Post
im writing from another computer, i followed that article and after restart i cant get into windows, it says: DISK BOOT FAILURE, INSERT SYSTEM DISK AND PRESS ENTER
Go into your BIOS and check the boot order make sure your Hard disk is choosed as primary boot device. Unplug the USB devices while booting.
My System SpecsSystem Spec
24 Aug 2011   #8

Windows 7 Ultimate x64

i did that and it doesnt work. should i try to use recovery disk?
My System SpecsSystem Spec
24 Aug 2011   #9
Microsoft MVP


Disk boot failure may be related to driver verifier.

You 'll want to boot the DVD Repair console or System Repair CD, accept any offered repair.

If this fails to start Win7, boot back into DVD/CD System Recovery Options
run System Restore to before Driver Verifier was enabled.

If this fail, run Startup Repair repeatedly, report back results.
My System SpecsSystem Spec
25 Aug 2011   #10

Windows 7 Ultimate x64

startup repair fixed the problem, but my D partition is gone, i had a lot of data there, how can i get it back?
My System SpecsSystem Spec

 random bsod

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