Kernel error

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  1. Posts : 11
    Windows 7 home premium 64 bit
       #1

    Kernel error


    Hey guys, I have a dell inspiron 1545, windows 7 64 bit, 18 months old, it recently crashed. I was playing music on Grooveshark when it started clicking loudly, it then went to a blue screen which said something about a kernel but it disappeared so fast I couldn't read it properly. Then it tried to reboot but it froze so I turned it of manually with the power button left it for a few minutes and turned on. It has been running normally ever since apart from a faint internal clicking that I had not noticed prior to the blue screen. Please help and if you could keep it simple that would be good because I'm not that computer savvy, thanks :)
      My Computer


  2. Posts : 5,405
    Windows 7 Ultimate 64bit SP1
       #2

    Hi Beeblebrox welcome to SF :)

    Please follow these steps in this order,

    Backup now everything important in a second hard drive (a usb external maybe)

    Then,

    Clean your hard disk
    Disk Cleanup - Open and Use

    Check your hard disk
    Disk Check
    In step 4. ""You will now see this window. (See screenshot below)""
    Select also the Scan for and attempt recovery of bad sectors then run the test.
      My Computer


  3. Posts : 11
    Windows 7 home premium 64 bit
    Thread Starter
       #3

    What exactly will this do? sorry, just wanted to know what i'm doing exactly. :)
      My Computer


  4. Posts : 5,405
    Windows 7 Ultimate 64bit SP1
       #4

    Beeblebrox said:
    What exactly will this do? sorry, just wanted to know what i'm doing exactly. :)
    ""I'm not that computer savvy""

    Ok,no problem :) in simple words...

    Clicking sound it may be a dying hard disk.
    Thats why i advice to backup everything important first then run these tests.

    Backup
    is: to safe\copy\paste in a safe place like usb external drive everything important,because if the hard disk die you may lose everything.

    The first Disk Cleanup - Open and Use
    is just cleaning the hard disk from (not necessary files) and free some space, dont alert it will not delete anything from your personal files.

    The second Disk Check is to check the hard disk for (problems) and try to "repair it" if possible.

    ----------------------------------------------------------------------------------------
    The above are just the first steps.
    Last edited by panais; 24 Aug 2011 at 18:17.
      My Computer


  5. Posts : 11
    Windows 7 home premium 64 bit
    Thread Starter
       #5

    Okay, I've done that, Is there anything else I should do?
      My Computer


  6. Posts : 5,405
    Windows 7 Ultimate 64bit SP1
       #6

    Beeblebrox said:
    Okay, I've done that, Is there anything else I should do?
    (Turn off completely the sound speakers (mute) and post if you still hear the clicking sound.

    Clean the cpu cooler fan with air spray and post if you still hear the clicking sound.

    Did you had any errors during the scan?

    Read carefully this Check Disk (chkdsk) - Read Event Viewer Log

    Copy (view the screenshot) and paste the scan results in word and upload it here.
    Last edited by panais; 25 Aug 2011 at 06:21.
      My Computer


  7. Posts : 11
    Windows 7 home premium 64 bit
    Thread Starter
       #7

    still faint clicking/chirping sounds when muted, I don't have any air spray so can't try that at the moment, no errors came up as far as i know, when i try to follow the check disk steps I get to step 4 but then after right clicking applications the find button is grey and doesn't have an effect.
      My Computer


  8. Posts : 5,405
    Windows 7 Ultimate 64bit SP1
       #8

    Beeblebrox said:
    still faint clicking/chirping sounds when muted, I don't have any air spray so can't try that at the moment, no errors came up as far as i know, when i try to follow the check disk steps I get to step 4 but then after right clicking applications the find button is grey and doesn't have an effect.
    Then click left click mouse first :)

    Did you backup everything?
      My Computer


  9. Posts : 11
    Windows 7 home premium 64 bit
    Thread Starter
       #9

    yep backed everything up and here's the chkdsk attached :)
      My Computer


  10. Posts : 5,405
    Windows 7 Ultimate 64bit SP1
       #10

    No,is not this,this is an old error report 02/12/2010

    We want the check disk report.

    Find and upload the new one 25/08/2011 or
    26/08/2011

    Read all this very carefully! Check Disk (chkdsk) - Read Event Viewer Log

    If you followed these steps Disk Check then you must have a new Wininit
    25/08/2011 or 26/08/2011 in Event Viewer.
    -----------------
    The steps are,

    Start and finish the Disk-Check

    (Select\Check also the Scan for and attempt recovery of bad sectors box) then run the
    Disk-Check
    When you done with the Disk-Check,

    Run the Event-Viewer and there find the most recent Wininit and upload it here.
    Last edited by panais; 25 Aug 2011 at 18:15.
      My Computer


 
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