Problem event name: BlueScreen

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  1. Posts : 10
    ms windows 7 ultimate 32bit sp1
       #1

    Problem event name: BlueScreen


    Not sure whats wrong but its happened twice so far. I have an acer netbook with w7 ultimate. Today, I closed my netbook, and put it away. Tonight I came back and opened it up and it acted as if i shut it down. Saying it wasnt shut down properly. When I sign in and it loads onto the desktop, a popup appears and says windows wasnt shut down properly and gives me this information:


    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.256.1
    Locale ID: 1033

    Additional information about the problem:
    BCCode: a0
    BCP1: 00000009
    BCP2: C000009C
    BCP3: 00000001
    BCP4: 00000000
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\082511-24928-01.dmp
    C:\Users\lunchbox\AppData\Local\Temp\WER-61417-0.sysdata.xml

    Read our privacy statement online:
    Windows 7 Privacy Statement - Microsoft Windows

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt

    Has anyone ever had this happen to them? When I click "check for solutions" itll check, then the popup disappears and thats the end of it. Its happened twice so far. Aside from that, the netbook doesnt seem to have any problems after that. I did notice a week or two ago that I had a blue screen pop up when i started windows, and said something about "if this is the first time youve seen this screen restart your computer" Didnt quite pay attention to it because I restarted it and didnt see it again that i know of.
      My Computer


  2. Posts : 10,200
    MS Windows 7 Ultimate SP1 64-bit
       #2

    agadida,

    Before posting a BSOD thread, please read the instructions here: Blue Screen of Death (BSOD) Posting Instructions

    ======================================
    ==========================================
    Fluff out your system spes.

    UPDATE YOUR SEVENFORUMS SYSTEM SPECS


    User CP (3rd item in the top menu bar) |
    in left-hand column, under Your Profile, Edit System Spec |


    Use Speccy - System Information - Free Download
    and/or SIW to gather info for filling in the blanks.
    You can also use the System Spec tool from this fine tutorial:
    Use System Info to see your System Specs

    Do me a favor. Please add the word laptop or desktop to the “system manufacturer” block.

    Provide full windows version info, such as provided by Speccy:
    MS Windows 7 Ultimate 64-bit SP1

    Use the “Other Info” block for Optical Reader, Mouse, touchpad, wifi adapter, speakers, monitor

    Scroll down and click on the SAVE CHANGES button.
      My Computer


  3. Posts : 10
    ms windows 7 ultimate 32bit sp1
    Thread Starter
       #3

    My bad, wasnt to sure if it was a bsod problem specifically. Updated my specs. Doing the bsod specifics now..
      My Computer


  4. Posts : 10
    ms windows 7 ultimate 32bit sp1
    Thread Starter
       #4

    Heres the stuff.
      My Computer


  5. Posts : 10,200
    MS Windows 7 Ultimate SP1 64-bit
       #5

    go to an elevated command prompt and run:
    POWERCFG -H OFF

    What anti-virus software do you have installed?

    What firewall software do you have installed?

    In fact, let's do this so I can better determine the source of your problem:

    LIST OF STARTUP AND INSTALLED PROGRAMS USING CCLEANER


    STARTUP PROGRAMS
    CCleaner | Tools icon | Startup button | click on Save to text file button (bottom right side)

    Using the PAPER CLIP icon in the top panel of a Message Reply window, attach the startup.txt file generated by CCleaner.

    INSTALLED PROGRAMS
    CCleaner | Tools icon | Uninstall button | click on Save to text file button (bottom right side)

    Using the PAPER CLIP icon in the top panel of a Message Reply window, attach the install.txt file generated by CCleaner.

    ===================================
    =====================================

    There is a link to CCleaner in my sig.
      My Computer


  6. Posts : 10,200
    MS Windows 7 Ultimate SP1 64-bit
       #6

    If the term elevated command prompt is foreign, then:
    Elevated Command Prompt
      My Computer


  7. Posts : 10
    ms windows 7 ultimate 32bit sp1
    Thread Starter
       #7

    I typed the command and it didnt say anything, Should it have? Heres the files.
      My Computer


  8. Posts : 10,200
    MS Windows 7 Ultimate SP1 64-bit
       #8

    You are correct. There is no response when you issue the command. One way of knowing if the command worked is to do a restart and see if you have a hiberfil.sys file in your root of your system drive.


    Will take a look at the .txt files after a cup of coffee and get back to you.
      My Computer


  9. Posts : 10,200
    MS Windows 7 Ultimate SP1 64-bit
       #9

    agadida,

    You are your own worst enemy.

    You have much junk on there which should simply be uninstalled.

    For the immediate action:

    | MSCONFIG | ENTER | STARTUP tab |

    UNCHECK ALL except for :
    Sidebar C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
    MSC "c:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey

    RESTART
    your computer.

    Now you haven't deleted any programs by doing that. That has simply told Win 7 not to run the programs at start up time.


    After all that then,
    CONTROL PANEL | Programs and Features |
    Uninstall
    MyWinLocker Egis Technology Inc. 11/5/2009 47.9 MB 3.1.76.0
    VirtualCloneDrive Elaborate Bytes
    VLC media player 1.1.10 VideoLAN 1.1.10
    µTorrent 3.0.0
    DVDStyler v1.8.4.2 7/16/2011
    EasyBCD 2.1 NeoSmart Technologies 2.1
    eSobi v2 esobi Inc. 11/5/2009 2.0.4.000274


    And I will be adding to that list.

    After you have a stable system, then only by first creating a system restore point, reinstalling one and only one of them and seeing if problems develop can we go about reinstalling.

    Some of those programs I have used myself. I have also removed them.
      My Computer


  10. Posts : 10
    ms windows 7 ultimate 32bit sp1
    Thread Starter
       #10

    Just got home from work and starting to uninstall them now. I appreciate the help so far, youve been awesome.

    Everything that you wanted uninstalled is done.
      My Computer


 
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