Bsod just showed up 2 days ago

plockpc5 said:

Hi

Two days ago we started gettings random bsods on one of our business computers, they seem to occur during the scheduled windows backup, but not always, the backup of the bsod comp is on one of the 500gb internal drives, but 1 of the other office computer backups runs via the network to the 1tb external usb drive connected to the computer getting bsods, and this external drive was added 4 days ago, so im guessing this is the problem? or i could be wrong, its been a while since i got a bsod but im attaching the dump files i think youre supposed to and the dxdiag

this is the external drive recently bought which i think is causing this, but im not sure: Komplett.se - Western Digital Elements (WDBAAU0010HBK-EESN)

Really hope you can help, need this business computer working properly with all the backups working etc

Thanks in advance!

Regards

Marcus, Nordic



System Manufacturer/Model Number N/A OS Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110622-1506) CPU Intel® Core™ i3-550 Processor Motherboard ASUS P7P55D-E LX Memory 2 x Corsair VS 2048M DDR3 1333MHz VS2GB1333D3 G Graphics Card(s) NVIDIA GeForce 9800 GT Sound Card MB (VIA High Definition Audio) Monitor(s) Displays MIRAI DL-519N Screen Resolution N/A Hard Drives 2 x Western Digital Caviar® Blue 500GB (WDC WD50 00AAKX-001CA0 SCSI Disk Device)
1 x Western Digital Elements™ Desktop 1TB USB2.0 (WD Ext HDD 1021 USB Device) PSU Corsair CX V2 500W PSU Case Ace Ecco 420 Midi Tower Svart Cooling 1x case 120mm

Hi plockpc5 welcome to SF :)

You have one and only minidump and that points to pca crash.

So please follow these steps in this order,

Uninstall and clean Panda Cloud Antivirus from your system using the http://www.pandasecurity.com/resourc...NINSTALLER.exe
The uninstaller it will run,clean and then automatically restart.


Download and install http://www.microsoft.com/en-us/secur...s/default.aspx

Enable windows firewall.

----------------------
Finish with the above steps and post back with ANY results.

plockpc5 said:

Hi

Thanks for a quick response

Ive done as you advised, uninstalled PCA and installed MSE with enabled firewall

Hoping this will solve our problem, if it does, i thank you
If i keep getting bsods ill come back with more dumps and hope you can help me further

Thanks again

Regards

Ok,work as usual,give it some time and please remember to post back with ANY results,we must know and add the post as solved or not.

You are always welcome!

My pleasure to help! :)

plockpc5 said:

Hi

Just want to report that i have not had any bsod since i followed instructions in this thread, so im hoping my problem is SOLVED, and all backups run without problems, but its only gone 2 days, so ill report back if i get any more bsods, but so far so good!


Thanks!

Regards

Thanks for posting back.

Well so far so good!

As always your welcome here with results and news!

Hi.

With this order,


Clean your hard disks
Disk Cleanup - Open and Use


Check your hard disks
Disk Check


Download and install Data Lifeguard Diagnostic and again check your hard disks using the Data Lifeguard Diagnostic.
(When you start DLD in the main menu you get the first idea about you hard disk condition with the green accept mark PASS) Run first the quick test then the extended test (this may take few hours).