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Windows 7: BSOD when installing Logitech WebCam, W7 64 bit

27 Aug 2011   #1
DougWeller

Windows 7 Home Premium 64 bit
 
 
BSOD when installing Logitech WebCam, W7 64 bit

I had to reinstall Windows 7 after crashed probably due to AVG running alongside Norton (I've dumped AVG now). I've had BSODs twice since while installing my Logitech Webcam HD Pro HD C910. Reading the .dmp, it's ntoskrnl.exe that is mentioned. I'm attaching the relevant zip file. I've got a ASUSTeK Computer INC. P8P67 LE Rev X.0X and am running 64 bit W7 with all recent updates except for some .net updates.
My Windows 7 installation was a full retail install. Apologies if I've messed up with the attachment.
Thanks
Doug


My System SpecsSystem Spec
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27 Aug 2011   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by DougWeller View Post
I had to reinstall Windows 7 after crashed probably due to AVG running alongside Norton (I've dumped AVG now). I've had BSODs twice since while installing my Logitech Webcam HD Pro HD C910. Reading the .dmp, it's ntoskrnl.exe that is mentioned. I'm attaching the relevant zip file. I've got a ASUSTeK Computer INC. P8P67 LE Rev X.0X and am running 64 bit W7 with all recent updates except for some .net updates.
My Windows 7 installation was a full retail install. Apologies if I've messed up with the attachment.
Thanks
Doug
To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.


To ensure minidumps are enabled:

Go to Start, in the Search Box type: sysdm.cpl, press Enter.
Under the Advanced tab, click on the Startup and Recovery Settings... button.
Ensure that Automatically restart is unchecked.
Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
OK your way out.
Reboot if changes have been made.
My System SpecsSystem Spec
27 Aug 2011   #3
DougWeller

Windows 7 Home Premium 64 bit
 
 
Adding attachment

This should work. Previous file was a .zipx, sorry.
My System SpecsSystem Spec
.

27 Aug 2011   #4
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by DougWeller View Post
This should work. Previous file was a .zipx, sorry.

Nope.

You uploaded the actual application instead of the data it collected. Sorry
My System SpecsSystem Spec
27 Aug 2011   #5
DougWeller

Windows 7 Home Premium 64 bit
 
 

Ouch, sorry. Doing too many things at once. I hope this is what's required.
Thanks for your patience.
Doug
My System SpecsSystem Spec
27 Aug 2011   #6
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by DougWeller View Post
Ouch, sorry. Doing too many things at once. I hope this is what's required.
Thanks for your patience.
Doug
Doug no problem

these were Related to lvbflt64.sys USB Video Class Filter Driver from Logitech Inc. I would remove it to test and if it is essential I would re-install it with the newest available.
My System SpecsSystem Spec
27 Aug 2011   #7
DougWeller

Windows 7 Home Premium 64 bit
 
 

Thanks That was added/created April 1st according to my system, and looking at Lvbflt64.sys | what is Lvbflt64.sys file? it may be the latest version.
My System SpecsSystem Spec
28 Aug 2011   #8
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by DougWeller View Post
Thanks That was added/created April 1st according to my system, and looking at Lvbflt64.sys | what is Lvbflt64.sys file? it may be the latest version.

Your current version is probably the latest. Let us know if you are still getting BSOD"s and upload them if you are.
My System SpecsSystem Spec
29 Aug 2011   #9
DougWeller

Windows 7 Home Premium 64 bit
 
 

The two BSODs were hard to recover from and I've no confidence I can install the software for the webcam without crashing my system yet again. Why would it be different a third time?
Thanks.
Doug
My System SpecsSystem Spec
30 Aug 2011   #10
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by DougWeller View Post
The two BSODs were hard to recover from and I've no confidence I can install the software for the webcam without crashing my system yet again. Why would it be different a third time?
Thanks.
Doug
Doug it probably wont matter. If that is the newest version it may just not be win 7 compatible.

Did this always happen or just start?
My System SpecsSystem Spec
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 BSOD when installing Logitech WebCam, W7 64 bit




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