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Windows 7: Video Hardware Error when playing youtube videos

31 Aug 2011   #1

Windows 7 Home Premium x64
Video Hardware Error when playing youtube videos


I have been having a problem with my laptop for about 4-5 months now in this situation. When playing youtube videos with IE9, the laptop will randomly freeze up and the sound that comes out of the speakers is all robotic and buzzy, almost sounds satanic! It will last for a couple of minutes and then usually unfreeze and resume, but sometimes it will unfreeze and bluescreen and then go back and says video hardware error. Other times it just stays in this wierd frozen choppy state and I have to hard power off the computer. I've tried everything from updating drivers, virus scans, disk cleanup, defrags, etc, nothing helps.

The error info I found in the reliability monitor says:

Video hardware error
‎8/‎31/‎2011 6:47 PM
Report sent
A problem with your video hardware caused Windows to stop working correctly.
Problem signature
Problem Event Name: LiveKernelEvent
OS Version: 6.1.7601.
Locale ID: 1033
Extra information about the problem
BCCode: 117
BCP1: FFFFFA8004E644E0
BCP2: FFFFF88004CA3850
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Bucket ID: X64_0x117_Tdr:3_TdrBug:575504_TdrVTR:1_IMAGE_igdkmd64.sys
Server information: e7beec63-33f5-4215-b67f-1b10ce09f252

Any ideas? I've attached my dump files in zipped format. Please help, and thanks!


My System SpecsSystem Spec
31 Aug 2011   #2

Windows 7 Ultimate x64

BCCode: 117 is a display driver issue and being that there are no dump files in your zip (sometimes that's normal) I would download this little tool called DriverView:

DriverView: Loaded Windows Drivers List

it's just a utility displays the list of all device drivers currently loaded on your system, see what your display driver is and reinstall it after you have completely removed the other display drivers using the software you used to install them with, they usually have an uninstall option. If you have no luck after that I would venture to say that your video card integrated or not may be going bad...
My System SpecsSystem Spec

 Video Hardware Error when playing youtube videos

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