New Asus Laptop Becomes Unresponsive, Hangs on Shutdown, then BSOD


  1. Posts : 4
    Windows 7 Home Premium 64bit
       #1

    New Asus Laptop Becomes Unresponsive, Hangs on Shutdown, then BSOD


    I have attached my minidump files in the zip file. Any help is greatly appreciated.

    System is:

    Asus G74SX
    i7-2630QM
    GeForce GTX 560M
    12GB RAM
    Windows 7 HP 64bit
    Last edited by Warpoet; 04 Sep 2011 at 22:22.
      My Computer


  2. Posts : 28,845
    Win 8 Release candidate 8400
       #2

    Warpoet said:
    I have attached my minidump files in the zip file. Any help is greatly appreciated.

    System is:

    Asus G74SX
    i7-2630QM
    GeForce GTX 560M
    12GB RAM
    Windows 7 HP 64bit

    Hi and welcome

    There were two problems that need addressing.



    First.

    The crashes were reported to be Related to FLxHCIc.sys xHCI Bus Driver from Fresco Logic. I would remove at least to test.


    Second


    You have Aicharger. This is often the cause of BSOD's and isn't necessary as USB will automatically charge the attached device.
      My Computer


  3. Posts : 1
    windows 7 home premium 64bit
       #3

    i have the same problem as you warpoet. ive just recently purchased the same laptop and received it a couple days ago. my laptop crashes after i put it to sleep or put the lid down and it goes into hibernate. can anyone help us please?
      My Computer


  4. Posts : 4
    Windows 7 Home Premium 64bit
    Thread Starter
       #4

    My problems also usually begin occuring after the laptop comes back from sleep/hibernate mode. In some cases, the computer will become almost completely unresponsive with mini-freezes happening in succession, or with slow shutdowns resulting in a perpetual hang at the "shutting down" screen. Anyone out there have any ideas?
      My Computer


  5. Posts : 28,845
    Win 8 Release candidate 8400
       #5

    Warpoet said:
    My problems also usually begin occuring after the laptop comes back from sleep/hibernate mode. In some cases, the computer will become almost completely unresponsive with mini-freezes happening in succession, or with slow shutdowns resulting in a perpetual hang at the "shutting down" screen. Anyone out there have any ideas?
    New DMP files?
      My Computer


  6. Posts : 4
    Windows 7 Home Premium 64bit
    Thread Starter
       #6

    Unfortunately, no. Sometimes the computer will simply hang or freeze up and does not BSOD, so there are no new DMP files to share. I have removed the two things you mentioned, and so far no problems, but I am still concerned about the shutdown process as it always seems very delayed. Oftentimes the "These programs are stopping Windows from shutting down" will pop up when I try shutting down, but nothing is listed on the window.
      My Computer


  7. Posts : 28,845
    Win 8 Release candidate 8400
       #7

    Warpoet said:
    Unfortunately, no. Sometimes the computer will simply hang or freeze up and does not BSOD, so there are no new DMP files to share. I have removed the two things you mentioned, and so far no problems, but I am still concerned about the shutdown process as it always seems very delayed. Oftentimes the "These programs are stopping Windows from shutting down" will pop up when I try shutting down, but nothing is listed on the window.
    You can check for items delaying shutdown in event viewer

    There are several ways to find what the problem is. The best is to go into event viewer (type eventvwr in search). Event viewer (local) and look for the critical errors listed in the last day, week, etc. Then go to the windows log>application tab. Finally the windows Logs>system tabs.

    You want to look for critical errors (they have red in the left column ).

    When you find them you want to look for critical errors that say app hang, app crash, or anything that relates to the problem.

    When you find them please note the event ID, and the source codes and tell us what they are.
      My Computer


  8. Posts : 4
    Windows 7 Home Premium 64bit
    Thread Starter
       #8

    I have a TON of errors saying the following:

    ACPI: ACPI BIOS is attempting to write to an illegal PCI Operation Region (0x4), Please contact your system vendor for technical assistance.

    A couple others I have noted are:

    The print spooler failed to share printer Epson ESC/P-R with shared resource name Epson ESC/P-R. Error 2114. The printer cannot be used by others on the network.

    A timeout (30000 milliseconds) was reached while waiting for a transaction response from the NVSvc service.

    Unable to open the Redirector service performance object. The first four bytes (DWORD) of the Data section contains the status code.

    There seem to be a ton of errors in here though. Should I be concerned or is that normal for Windows?
      My Computer


  9. Posts : 28,845
    Win 8 Release candidate 8400
       #9

    Warpoet said:
    I have a TON of errors saying the following:

    ACPI: ACPI BIOS is attempting to write to an illegal PCI Operation Region (0x4), Please contact your system vendor for technical assistance.

    A couple others I have noted are:

    The print spooler failed to share printer Epson ESC/P-R with shared resource name Epson ESC/P-R. Error 2114. The printer cannot be used by others on the network.

    A timeout (30000 milliseconds) was reached while waiting for a transaction response from the NVSvc service.

    Unable to open the Redirector service performance object. The first four bytes (DWORD) of the Data section contains the status code.

    There seem to be a ton of errors in here though. Should I be concerned or is that normal for Windows?
    The only important one is ACPI. You may need to update the bios. Be sure to have a backup if you do.
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 00:42.
Find Us